Steve Tracy
Steve Tracy at Niello Audi
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Steve Tracy | Page 2

Assistant Sales Manager

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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4.6
18 Reviews

Dealership Experience

3 yrs, 8 mos

Specialties & Trainings

in being the best professional sales consultant

4.6

18 Reviews

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18 Reviews of Steve Tracy

December 27, 2023

Dealership Rating
Employee Rating

Really pushy on the extra warranties for tires/wheels and windshield. Wore us down after waiting for hours to get the final paperwork. Kept reducing the price until "it's only $18/mo more to the payment" and More

by DWIGHTJHALL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ramez Salman

Dec 30, 2023

Niello Audi responded

We're sorry to hear about your experience, Dwight, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Charlie Zink General Manager czink@niello.com (916) 283-7206

November 28, 2023

Dealership Rating
Employee Rating

Helpful, informative, and willing to answer questions. Friendly experience and good follow up post-sale. Recommended. More

by THESIMMON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 28, 2023

Niello Audi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Audi. Charlie Zink General Manager czink@niello.com (916) 283-7206

November 26, 2023

Dealership Rating
Employee Rating

Great service, Tatyana was awesome. Thank you!!!!!!! The young man that pulls the cars and help is a great young man. More

by HENSONELECTRIC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Flynn

Nov 26, 2023

Niello Audi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

November 10, 2023

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Employee Rating

I am extremely satisfied with my recent car purchase from Nielo Audi dealership. The service and the car exceeded my expectations. More

by GURPREETDHILLON3313
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 10, 2023

Niello Audi responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello Audi! Charlie Zink General Manager czink@niello.com (916) 283-7206

October 14, 2023

Dealership Rating
Employee Rating

Total buying experience was great. Their willingness to negotiate and commitment to their customer service was very much appreciated. More

by EMARTUS1992
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian

Oct 18, 2023

Niello Audi responded

This is what we love to hear! We know that the car-buying process can be stressful, so it's wonderful to know that you appreciated our team's willingness to negotiate and customer service. Please let us know if there are any Audi sales, service or parts needs that we can lend a hand with in the future!

September 26, 2023

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Employee Rating

As a former customer of Niello Infiniti I do enjoy the same experience at Niello Audi so I don't plan to return. I felt pressured to accept the "deal" I was provided which is hide sight was not the best More

by LYNCHSH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dianne Ponce, Andrew Lyon

Oct 11, 2023

Niello Audi responded

Thank you for taking the time to share your experience here at Niello Audi. I appreciate candid feedback like yours as it allows our team to identify areas for improvement. If there is anything you would like to discuss further, please feel free to reach out to me at 916-890-2253. Thank you for your time, Andrew Lyon, General Sales Manager

August 29, 2023

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Employee Rating

Next level of service from everyone that was involved would recommend to anyone who’s in the market for a Audi More

by CMAGUIRE66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ramez Salman, Robert Burris

Sep 07, 2023

Niello Audi responded

Thank you for choosing Niello Audi for your recent purchase! It's wonderful to know that Robert, Ramez, and Steve all worked together to provide you with next-level service. We appreciate your review and look forward to working with you again in the future!

July 02, 2023

Dealership Rating
Employee Rating

Ramez was wonderful to work with. He was knowledgeable, friendly and professional. We had a very positive experience on all levels at Niello Audi. More

by Molly
Recommend Dealer
Yes

Other Employees Tagged: Ramez Salman, Kao Saephanh

Jul 07, 2023

Niello Audi responded

Molly, We're so glad to know that Ramez and the rest of our team here in Sacramento provided you with such a positive experience. We will make sure to pass along your kind words. Please do not hesitate to reach out to us if any questions or concerns come up in the future. Happy driving!

2

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