Steven Tkaczyk | Page 5

Great sales experience at Colonial VW Medford MA: friendly, knowledgeable, professional, straightforward, helpful. Highly recommend! friendly, knowledgeable, professional, straightforward, helpful. Highly recommend! More

by ATA Verified Customer Verified Customer

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These professionals are like family to me. From Stephanie to Steve and David and to the entire services team, I wouldn’t go anywhere else. Love them! From Stephanie to Steve and David and to the entire services team, I wouldn’t go anywhere else. Love them! More

by DAHLIAELGAZZAR Verified Customer Verified Customer

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My family leased our second car from Colonial VW Medford. Great service, great price, great people! Thanks! Great service, great price, great people! Thanks! More

by ANDREW.STEER Verified Customer Verified Customer

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The service was quick and good. but you need some documentation on your first visit. but you need some documentation on your first visit. More

by anol007 Verified Customer Verified Customer

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I bought a 2023 GTI and love it. Steve was pleasant and helpful with all of our questions and made the process easy. A great experience. Steve was pleasant and helpful with all of our questions and made the process easy. A great experience. More

by lcf02139 Verified Customer Verified Customer

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They were amazing getting me on the road in less than 8 hours from the car arriving on a truck - and super friendly and fair! hours from the car arriving on a truck - and super friendly and fair! More

by tara Verified Customer Verified Customer

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Great dealership to work with. My daughter was going to be late, picking up her car, and our salesman waited for her. She was so happy. My daughter was going to be late, picking up her car, and our salesman waited for her. She was so happy. More

by BETSYMASELEK Verified Customer Verified Customer

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Friendly staff. Steven T was knowledgeable, answered all our questions and a No Pressure sales expert Steven T was knowledgeable, answered all our questions and a No Pressure sales expert More

by vrf2004 Verified Customer Verified Customer

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Second time coming here to buy. Always been a VW guy and of all dealerships I’ve dealt with these guys have been the most open, honest and reasonable. Always been a VW guy and of all dealerships I’ve dealt with these guys have been the most open, honest and reasonable. More

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3.5 - Overall good. Friendly, efficient, not pushy, flexibility trading in our lease. A couple points they could work on. a) Some sales staff not as knowledgeable about newer vehicles. Maybe they flexibility trading in our lease. A couple points they could work on. a) Some sales staff not as knowledgeable about newer vehicles. Maybe they were just not knowledgeable about the newer electric cars, the ecosystem surrounding that and the switch from gas to electric. (Talking about the infotainment system is fine, but it wasn't the main selling point for us...) b) Communication about the status of my order was inconsistent. I got numerous calls from the dealership indicating when the car would be available only to get a followup later that 'Well actually... 3 more months.' Meanwhile VW.com was sending us different updates and it was a little frustrating trying to understand when we'd actually get the car with all the mixed messaging. c) They wouldn't work with us on price or include extras despite delays, inconveniences or the car price increase from the time we placed our initial order. Didn't feel like there was any sort of apology, acknowledgement or understanding of the frustrations we felt. More

by Anonymous.buyer Verified Customer Verified Customer

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