120 Reviews
Write a ReviewDealership Experience
9 yrs, 3 mos
Languages Spoken
English
120 Reviews of Sue Theisen
May 26, 2019
All the staff are very friendly and make sure you are taking care of. Play room for the kids big open seating area with TV and plenty of seating. Also have 4 or 5 cubbies where you can also watch TV ch taking care of. Play room for the kids big open seating area with TV and plenty of seating. Also have 4 or 5 cubbies where you can also watch TV charge your phone have USB and standard plug.And all the snacks and coffee hot chocolate water you need. More
May 22, 2019
New Suv Everyone was very polite and helpful. I would recommend this dealership to anyone looking for a new or used vehicle. The Luther advantage is all it's Everyone was very polite and helpful. I would recommend this dealership to anyone looking for a new or used vehicle. The Luther advantage is all it's cracked up to be. More
Other Employees Tagged: Brian Rothstein , Donnie Ekstrom
May 17, 2019
Routine service and warranty issues Had the 17 Pilot in for routine service and two warranty issues. First issue was a repeat complaint about the nav system going to black screen withou Had the 17 Pilot in for routine service and two warranty issues. First issue was a repeat complaint about the nav system going to black screen without warning. There is no pattern to this, but when you are following nav directions through a huge metropolitan area it’s very upsetting. I’ve noted this defect in my last two annual Consumer Reports member surveys. Still no solution. Second issue was failure of DVD system to advance to feature movie from in-dash controls. Finding out that the system requires use of the back seat remote is stupid design for families with kids too small to operate the control. Owners manual for this vehicle is the worst I’ve seen in 50 years of car ownership-this issue should have been spelled out so that owners don’t have to waste the service department time explaining it. More
Other Employees Tagged: Casey Van Dorn
May 07, 2019
Catered experience After walking into St. Cloud Luther Honda and working with Benji, i can confidently say i made a great investment in a Honda Accord EX. Benji was incr After walking into St. Cloud Luther Honda and working with Benji, i can confidently say i made a great investment in a Honda Accord EX. Benji was incredibly knowledgeable about the brand and was determined to set me up with a nice ride. More
Other Employees Tagged: Brian Rothstein, Mike Fox , Benji Anderson, Travis Anderson, Tom Dietman
May 04, 2019
Very thing was great,from start to finish. We looked at vans on Wednesday and we picked up the car on Friday and everything was just as they had promised. We will certainly stop in St Cloud whe We looked at vans on Wednesday and we picked up the car on Friday and everything was just as they had promised. We will certainly stop in St Cloud when we are looking for another car More
Other Employees Tagged: Brian Rothstein, Mike Fox , Tom Dietman, Scott Harris
April 25, 2019
Bought a new used car Rickey was awesome!! He really helped me and my fiancé find the car we were looking for. Told me about three other cars before we landed in this one s Rickey was awesome!! He really helped me and my fiancé find the car we were looking for. Told me about three other cars before we landed in this one so he worked very hard to get a lot of the items we were looking for. Lee In finance was awesome, only met him once and for 15 minutes but he worked late to try and find us a lender that would work with us and the monthly payments we wanted!! More
Other Employees Tagged: Ricky Parker Jr., Lee Whiting
April 18, 2019
Easy service experience The service center staff is friendly and accommodating. They go out of their way to make it a premium experience from start to finish. Nice waiting ar The service center staff is friendly and accommodating. They go out of their way to make it a premium experience from start to finish. Nice waiting area, too. I was offered a complimentary car wash, which was nice. More
April 03, 2019
No pressure, easy explanations and questions answered I worked with Brett, who did not make me feel pressured even when he offered extras or other options for vehicles when it turned out my first choice w I worked with Brett, who did not make me feel pressured even when he offered extras or other options for vehicles when it turned out my first choice was already sold. His sell is pretty soft, so when I said I wasn't interested there was no pushing, which is part of what made me feel like trusting everyone. The finance manager was also very welcoming and had no problem answering my questions about warranties, service packages and extras. Financing was easy and quick (at least with a good FICO and money down). Car is great so far, and the selling price was the low end of average (not counting that it was a Certified Pre-Owned) More
Other Employees Tagged: Brett Bartlett, Lee Whiting
April 02, 2019
Review for 2019 Honda C R-V purchase. Pat Doroff was the sales person helping me purchase my new 2019 Honda C R-V. Pat was the consummate sales person. He listened carefully to all of my q Pat Doroff was the sales person helping me purchase my new 2019 Honda C R-V. Pat was the consummate sales person. He listened carefully to all of my questions and comments; then, was able to provide precise and succinct responses. Working with Pat was an enjoyable experience and made the process of purchasing my new Honda a stress free journey! More
Other Employees Tagged: Brian Rothstein, Dane Fransen, Casey Van Dorn, Pat Doroff , Adam Schlichting, Lee Whiting
April 02, 2019
Very friendly When my husband and I stopped in, we were going to just see what one of our accords would be worth to sell back. We no longer needed 2 cars. We got a When my husband and I stopped in, we were going to just see what one of our accords would be worth to sell back. We no longer needed 2 cars. We got a quote and then we decided to test drive the Insight. I had been looking at it on line and building my car. I drove it and then our sales associate offered to get a quote for us on our other accord. I have to tell you Dave Hecimovich was the nice, the most help sales associate we have ever had! That goes for here as well as other dealerships! I would really appreciate it, if you could recognize Dave in some way. He was always polite and friendly. He continued to work to get us a price we were comfortable with. Dave made a sale when I was probably thinking I would be ready to purchase the Insight in a year or two. So, kudos to Dave for his dedication to see the deal through, when someone would probably not have gotten it. Never did we feel pressured or feel hassled. I will definitely tell others in the market to consider stopping in and see what Dave can do to accommodate their vehicle needs. More
Other Employees Tagged: Travis Anderson, Dave Hecimovich, Adam Schlichting, Lee Whiting

