I began my career in the automotive industry in 2021 and joined Subaru of Gwinnett in August 2023. Originally from Burlington, North Carolina, I’ve always loved connecting with people — a passion that began when I traveled the country with True Majority, a grassroots organization founded by Ben Cohen of Ben & Jerry’s. I’m grateful for my wonderful spouse, our two grown children, and our lovable bulldog who keeps life entertaining. My favorite part of Subaru of Gwinnett is the people — the sense of family, teamwork, and genuine care that make this place truly special.
Read more149 Reviews
Write a ReviewDealership Experience
4 yrs
Industry Experience
22 yrs, 3 mos
Languages Spoken
English
149 Reviews of Susan Brown
October 22, 2025
I was impressed with the dealership and its staff from start to finish - Jody Vaughn was professional and responsive, and everyone else provided top-notch support as well. start to finish - Jody Vaughn was professional and responsive, and everyone else provided top-notch support as well. More
Other Employees Tagged: Jody Vaughn, Julie Adams, Emma Urquia
October 19, 2025
These guys are great! Frankie and Susan made car buying completely painless and we love our Crosstrek!! Frankie and Susan made car buying completely painless and we love our Crosstrek!! More
Other Employees Tagged: Frankie Mercardante
October 11, 2025
I was totally impressed with the dealership from the moment I walked in. Everyone was professional and friendly - and no pressure was applied. Caleb was a wonderful salesperson and he stayed with me f moment I walked in. Everyone was professional and friendly - and no pressure was applied. Caleb was a wonderful salesperson and he stayed with me from start to finish. He was very patient with me! It was my first car purchase by myself. I couldn't be happier. More
Other Employees Tagged: Emma Urquia , Caleb Wiedeman
October 05, 2025
From the time i walked in to end of sale, i had a great experience. Jody Vaughn was a great sales rep. He gave us good info and did not push as too much as other sales reps do in other delerships. He gave experience. Jody Vaughn was a great sales rep. He gave us good info and did not push as too much as other sales reps do in other delerships. He gave us a good deal for our forrestor and he helped us match with carmax for my trade in value as well. Im currently pass one month on my forrestor and its been great so far. Only complain i may have is the seat belt latch on the back seat is sunk into the seat and its hard to put on by my small child. Every time i need to drive, i have to help her since its deep into the seat. Dealership showed me other forrestors on the lot and they all have the same issue. This is something the company needs to fix for all their vehicles. More
Other Employees Tagged: Jody Vaughn
October 02, 2025
Great experience! My wife and I were longtime Honda owners before we test drove a couple of Subarus. We now love our 2025 Forester SUV and are completely sold on Subar My wife and I were longtime Honda owners before we test drove a couple of Subarus. We now love our 2025 Forester SUV and are completely sold on Subarus. Blake Henley on the sales end was very accommodating and knowledgable and Susan Brown handled our financing with a friendly professionalism, patiently answering our many questions .Thank you, Subaru of Gwinnett. More
Other Employees Tagged: Blake Henley
September 25, 2025
This is the 3rd Subaru I have bought from this dealership and the second from Damir! Everyone I’ve encountered has been so friendly and helpful! Damir is an excellent salesman and now feels more like family! and the second from Damir! Everyone I’ve encountered has been so friendly and helpful! Damir is an excellent salesman and now feels more like family! More
Other Employees Tagged: Lance Willhite, Jeff Bowman, Julie Adams, Damir Osmanbasic
September 19, 2025
Subaru of Gwinnett is the best place to buy a car. Lawrence Le is the only person we would like to buy a car from. He truly cared about getting us in the right car for our family of 5. We were stuck b Lawrence Le is the only person we would like to buy a car from. He truly cared about getting us in the right car for our family of 5. We were stuck between an Outback or Forrester. However, after tirelessly trying to fit three carseats in, Lawrence had us try the Ascent, and I can honestly say I don't wish to ever drive anything else. This dealership puts customers first especially Lawrence Le. More
Other Employees Tagged: Emma Urquia, Lawrence Le
September 13, 2025
Blake Henley was our sales person. He did a great job and was very attentive to what we were looking for. Jimmy He did a great job and was very attentive to what we were looking for. Jimmy More
Other Employees Tagged: Blake Henley, Emma Miranda
August 31, 2025
Great experience Matthew and staff assisted me with getting EXACTLY what I wanted and worked a financial miracle for me with getting me approved! getting EXACTLY what I wanted and worked a financial miracle for me with getting me approved! More
Other Employees Tagged: Lance Willhite, Matthew Buckles
August 22, 2025
A great dealership experience all round -the ese people are very warm friendly courteous to work with a big contrast to some of their counterpart s in the area (lets leave it at tgat! . )—-from moment I w are very warm friendly courteous to work with a big contrast to some of their counterpart s in the area (lets leave it at tgat! . )—-from moment I walked up tato dealership Doors I was greeted by name and treated courteously . All Thr staff cheerfully and knowledgeably answer all the questions you have About the cars you are interested in and during process of buying your car.Adam in particular is amazing in his knowledge about the Subaru cars that he sells and about all other cars for that matter ! Blake also does an excellent job with listening to what you want in a vehicle and making helpful suggestions -Susan is very efficient dealing with finances as d makes the sale happen on terms you wish for and makes sure you feel comfortable with the sale -you can’t ask for more -and two suoer kind sweet friendly men personally delivered my new used car to my door in sparkling spotless condition tgat looked like showroom brand new! the very next day -I couldn’t have asked for a better experience ! Thank you Subaru! You went above and beyond ! More
Other Employees Tagged: Adam Anderson, Blake Henley , The two delivery guys who brought my car to my door!

