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Susan Brown
192 Reviews
I began my career in the automotive industry in 2021 and joined Subaru of Gwinnett in August 2023. Originally from Burlington, North Carolina, I’ve always loved connecting with people — a passion that began when I traveled the country with True Majority, a grassroots organization founded by Ben Cohen of Ben & Jerry’s. I’m grateful for my wonderful spouse, our two grown children, and our lovable bulldog who keeps life entertaining. My favorite part of Subaru of Gwinnett is the people — the sense of family, teamwork, and genuine care that make this place truly special.
Read more192 Reviews
Write a ReviewDealership Experience
4 yrs, 10 mos
Industry Experience
23 yrs, 1 mo
Languages Spoken
English
192 Reviews of Susan Brown
June 21, 2023
Robert is awesome and got me a terrific deal. This is my second car I have purchased from him. Great guy and process was very smooth. The dealership is great and treats customers the right way This is my second car I have purchased from him. Great guy and process was very smooth. The dealership is great and treats customers the right way More
by MWOLF777
Verified CustomerOther Employees Tagged: Lance Willhite , Robert Hynson
June 07, 2023
I have always experienced the best care and concern for my car and myself as well. my car and myself as well. More
by JOY.EDNA.MACLENNAN
Other Employees Tagged: Jody Vaughn, Jeff Bowman , Tiffani Ho
June 07, 2023
Great service! Sales and financing were very personable and worked to get me a great deal. Service has been exceptional so far, although I have only needed a tire p Sales and financing were very personable and worked to get me a great deal. Service has been exceptional so far, although I have only needed a tire patched. More
by Gavin Neal
Other Employees Tagged: Matthew Buckles
May 26, 2023
This location was the best, Matthew, Susan and Katie was so amazing, they made purchasing my new new car the best experience I ever had on a major purchase. This location everybody was very nice From the fr so amazing, they made purchasing my new new car the best experience I ever had on a major purchase. This location everybody was very nice From the front desk to the service department. This dealership was so clean, the temperature was just right and customers service was top notch. More
by LATOSHABEADLES86
Other Employees Tagged: Matthew Buckles , Michael Militello, Jill Thurston, Katie was amazing, she walk me thru every option I had on my new 2024. She was very patient and well knowledgeable about the Crosstrek. Just a great person she’s a plus to have on the team.
May 23, 2023
Professional, friendly, proficient, thorough and knowledgeable. The facility is very nice and comfortable. It was nice to see customers inside with their pets. knowledgeable. The facility is very nice and comfortable. It was nice to see customers inside with their pets. More
by GREG@CC-FUNERAL.COM
Other Employees Tagged: Robert Hynson
May 19, 2023
My calls were always returned with total respect. Ms Brown, Mr Vazquez and Mr Hynson; terrific service rendered. Respectful and optimistic. Ms Brown, Mr Vazquez and Mr Hynson; terrific service rendered. Respectful and optimistic. More
by EULLAPOWELL
Other Employees Tagged: Robert Hynson, Hector Vazquez
May 19, 2023
I recently purchased a BRZ from Kody. The car had to be ordered. Periodically, Kody would reach out and let me know of any updates. I asked that no detailing/pre-delivery inspection be co The car had to be ordered. Periodically, Kody would reach out and let me know of any updates. I asked that no detailing/pre-delivery inspection be completed aside from what is absolutely necessary, and Kody ensured that my car was delivered to me still wrapped in plastic. There were no high pressure sales tactics or tricks from either the sales side or in finance with Susan Brown. Overall, one of the easiest and smoothest new car purchases I've had. The price was fair and there were no markups, unlike at dealers of other manufacturers. Contrast this with Subaru of Kennesaw, who told me that they couldn't order a BRZ and tried to push me into a WRX instead. The salesman at Kennesaw told me in February that he would reach out to me if something came up, but he hasn't contacted me sense. In that time, I ordered and took delivery of my car from Subaru of Gwinnett. More
by brz
Other Employees Tagged: Kody Traylor
May 18, 2023
My salesperson Chad Anderson was fantastic! Great communication and responsive. Not sure who Lance is...? Susan was efficient, thorough and friendly, but it would have been nice for her t Great communication and responsive. Not sure who Lance is...? Susan was efficient, thorough and friendly, but it would have been nice for her to acknowledge me (Deb) in the room. Yes, Robert was buying the car. But it was my car and I was in the room. I had to introduce myself. More
by DEBULRICH57
Other Employees Tagged: Chad Anderson
May 17, 2023
I enjoyed my experience at Subaru Gwinnett. My salesperson, Andre was awesome! Please go see Andre when you get ready to go buy a new car! My salesperson, Andre was awesome! Please go see Andre when you get ready to go buy a new car! More
by NEH60
Other Employees Tagged: Andre "DRE" Armenakian
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