Susan Mauldin | Page 11

We bought our 2023 Z71 Trail Boss recently and have been very pleased with the experience! Service department has been excellent! very pleased with the experience! Service department has been excellent! More

by jodiebiggin Verified Customer Verified Customer

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My service representative Scott Monroe did an excellent job. He was very punctual and professional. Everything went above my expectation. job. He was very punctual and professional. Everything went above my expectation. More

by Rashley1981 Verified Customer Verified Customer

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Being a full time first responder and full time student makes time outside work and school difficult. I am extremely happy to have a dealership that provides free oil change services to first responders wh makes time outside work and school difficult. I am extremely happy to have a dealership that provides free oil change services to first responders which keeps me on the road and stress free. More

by blakechapman2004 Verified Customer Verified Customer

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Always fast and helpful, friendly service team that actually explains things to me but also listens. actually explains things to me but also listens. More

by E.stallworth Verified Customer Verified Customer

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Very good service very friendly people. I only waited forty five minutes and two cups of good coffee. Doughnuts would have been good also. I only waited forty five minutes and two cups of good coffee. Doughnuts would have been good also. More

by jtice3582143 Verified Customer Verified Customer

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Staff was knowledgeable, courteous andtha competent. The facility was outstanding, the work performed was excellent, and the price was surprisingly low. You have a new regular customer. Scott was gr The facility was outstanding, the work performed was excellent, and the price was surprisingly low. You have a new regular customer. Scott was great! Thanks More

by VeryReal! Verified Customer Verified Customer

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Great customer service. Easy to get in and out of. Fast service on an oil change and tire rotation. Easy to get in and out of. Fast service on an oil change and tire rotation. More

by Syd2828 Verified Customer Verified Customer

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Service was as it should be we were welll pleased and the service staff is top notch service staff is top notch More

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Matt listened to all my concerns and helped me with a simple setting on lights. simple setting on lights. More

by ALEXIAKAYE Verified Customer Verified Customer

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I have been using this dealer several years for my service needs on all my GMC Sierra 1500 Denali's as well as my wife's Lexus RX350. Along the way, I have had minor annoyances dealing with differing service needs on all my GMC Sierra 1500 Denali's as well as my wife's Lexus RX350. Along the way, I have had minor annoyances dealing with differing levels of things that could be categorized between incompetence to not giving a crap. Understanding that in today's post covid level of service one comes to expect, its just not as customer oriented as it was even 10 years ago. Nothing has until now become a firm deal breaker. At my last oil change I used a 20.00 off coupon and ask if it would be applicable on the Lexus. I was assured it was but after the completion I was handed an invoice for the same amount as previously charged. When I asked the service writer he explained the up charge for the Lexus filter was 20.00 higher than the normal filter they use. I have had this vehicle oil changed at this location 6 times prior and this has never come up until I use the 20.00 coupon. Today, based on my most recent previous experience, I decided to change my own oil on the GMC Sierra and have found the oil pan drain plug to be resistant to my strength of 65ft# using a torque wrench. I am assuming they are NOT adhering to their Mfg recommendation of 18ft# for this oil pan. Why am I not shocked? If mediocrity is what you seek this is definitely the place to go. More

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