Susan Ward | Page 28

A customer for life. I had my first interaction with The BMW Store and I’ll definitely be back for my next vehicle. The salesmen Paul Kolleck was amazing. I called and in I had my first interaction with The BMW Store and I’ll definitely be back for my next vehicle. The salesmen Paul Kolleck was amazing. I called and informed him of the specific vehicle I was interested in and what time I’d be arriving at the dealership. When I arrived the vehicle was ready for a test drive. He took his time explaining the features. He asked what were my thoughts and where I was in the process. I didn’t feel any pressure and he didn’t put on the ole heavy sales pitch, but he was available to answer any questions I had. A couple days later and I’m the owner of a new X6. Paul provided a very pleasant buying experience. I can’t leave out Susan Ward, BMW Genius, who really is a genius!! She thoroughly explained all the bells and whistles, making sure I was able to operate the basics and much more before rolling off the lot. I could go on and on about the entire staff I interacted with, including the finance manager. If you’re looking for a BMW see Paul at The BMW Store you won’t be disappointed!! More

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Awesome experience! Paul and Susan are the best! If you need a car go to the BMW store! Paul and Susan are the best! If you need a car go to the BMW store! More

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This is my third BMW and my third opportunity to work with Paul Kolleck. I met with Paul a few weeks ago, decided on the model, and just as he said the car was here ready to be delivered. Susan was v with Paul Kolleck. I met with Paul a few weeks ago, decided on the model, and just as he said the car was here ready to be delivered. Susan was very helpful explaining all the new features and helping me with my preferred settings. You have a great team there that makes the task of obtaining a car, often stressful, easy and comfortable. Since I am a converted BMW driver, I hope I will see and work with Paul and Susan when is time to upgrade in a couple of years. More

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Paul was great to work with- very attentive and thorough throughout the entire process. Susan was incredibly helpful explaining all of the features of the car and its technologies. Very responsive after the throughout the entire process. Susan was incredibly helpful explaining all of the features of the car and its technologies. Very responsive after the car was home and I had some questions, too! Couldn't imagine purchasing a vehicle anywhere else. More

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Dean got my car in record time and Susan was really helpful with all The technology. Both very good at what the do. Jack helpful with all The technology. Both very good at what the do. Jack More

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The whole process of buying a car from Paul Kolleck was very easy. At no time did I feel pressured into anything. Paul kept me updated until the car was at the dealers. When I arrived to pick it up it was very easy. At no time did I feel pressured into anything. Paul kept me updated until the car was at the dealers. When I arrived to pick it up it was a painless process, paperwork was all ready, Jemar was very helpful. Susan was very helpful with setting everything up. Ric introduced himself and checked I was happy, then was very helpful later in the day, taking me to my old car that I had left something in. A very friendly team and I wouldn’t hesitate to recommend them. More

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Paul Kolleck, Eric Fender, and the rest of the staff at the BMW store did a great job with our purchase of an X5 we were finishing the lease period. the BMW store did a great job with our purchase of an X5 we were finishing the lease period. More

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Emily truly made buying my new BMW a completely painless and easy process. She walked me through each step and had all the paperwork ready for me when I showed up to pick up my car. Susan was so helpful w and easy process. She walked me through each step and had all the paperwork ready for me when I showed up to pick up my car. Susan was so helpful with set up. Everyone was super friendly! More

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I recently had an opportunity to upgrade my 2018 BWM to a 2021. Julian is perfect to work with and makes the process smooth, quick and easy! Susan is great. Always available to help me learn everything my ne 2021. Julian is perfect to work with and makes the process smooth, quick and easy! Susan is great. Always available to help me learn everything my new car has to offer! Best service around! More

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The car purchasing process was friendly, convenient, and efficient. I really appreciated the thorough explanation about how to use my new car. efficient. I really appreciated the thorough explanation about how to use my new car. More

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