Susan Ward | Page 44

We had a great experience buying a new car last week. Paul was extremely helpful and the process was quick, easy and painless. Susan helped explain the new features which was much appreciated. Thanks to Paul was extremely helpful and the process was quick, easy and painless. Susan helped explain the new features which was much appreciated. Thanks to all! More

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What speaks volumes for me is that I bought my second car from this dealership. In particular I sought out Mr. Kolleck again to be the person who sold me the new vehicle. Mr. Kolleck and his colleagues, Jema from this dealership. In particular I sought out Mr. Kolleck again to be the person who sold me the new vehicle. Mr. Kolleck and his colleagues, Jemar and Susan in particular, were gracious and extremely helpful. A pleasure to do business with you all. More

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Paul went above and beyond when purchasing my x3. He was professional, caring, and knowledgeable. He made the trade in and sale extremely easy. He followed up with a phone call after the purchase to make professional, caring, and knowledgeable. He made the trade in and sale extremely easy. He followed up with a phone call after the purchase to make sure everything was perfect. Susan did wonderful job showing me how to navigate and use my new x3. She was patient, kind and spent much time with me answering all of my questions. Jemar in the finance department did an excellent job explaining all the protection products, maintenance plans and service. I was very impressed with these three professionals. Thank you More

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I had an amazing experience with reviewing the car, negotiating the price, ordering the car and lastly having the car delivered Paul has done a great job throughout the process and has actually adde negotiating the price, ordering the car and lastly having the car delivered Paul has done a great job throughout the process and has actually added a very nice personal touch by surprising me with the car arrival Susan explained the multiple features in a nice and clear way for me to understand More

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Everyone was professional and knowledgeable, as always. I just purchased my third x3 and I love the 2021 model. Dean was very efficient and made the process so easy. He answered all of my questions and I just purchased my third x3 and I love the 2021 model. Dean was very efficient and made the process so easy. He answered all of my questions and was very prompt whenever I emailed or called. I was very impressed with how Dean had everything ready to go, so I could just pick a time, come in and get my car. Eric, in Finance had me in and out in less than 10 minutes. Susan was extremely helpful and incredibly knowledgeable. She was invaluable in helping me understand the new features and nuances of my car. More

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Paul is a pleasure to work with. This is our 3rd purchase with Paul and the team at the BMW store. Susan did a great job helping us navigate through all the great features. The service department always trea with Paul and the team at the BMW store. Susan did a great job helping us navigate through all the great features. The service department always treats you like family. Matt Carelock is a pleasure to work with. We are customers for life. More

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Paul and Susan done an excellent job. Both very good knowledge about the product. They were helpful in finishing the transaction. Would do business with both of them again. knowledge about the product. They were helpful in finishing the transaction. Would do business with both of them again. More

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Great customer service and efficient internet sales process. I was able to find the car I wanted while maintaining social distancing. The email exchanges were quick and efficient. process. I was able to find the car I wanted while maintaining social distancing. The email exchanges were quick and efficient. More

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I was happy with Paul and Susan. Paul was diligent in returning emails by answering all my questions about vehicles that I was interested in looking at. He worked to ensure I was able to purchase the car returning emails by answering all my questions about vehicles that I was interested in looking at. He worked to ensure I was able to purchase the car I loved. Susan is very knowledgeable and helped me understand the car no matter how silly my questions may have seemed to her. Eric in Finance was also helpful and easy to work with on completing the purchase. Also, I just want to mention that no dealership has ever been so kind! Everyone I spoke to was so friendly and helpful. I was impressed with the level of professional service. I hope we can work together again! More

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Dean and the whole team at the BMW store are true pros. Special call out to Susan Ward for her meticulous walk thru of all the outstanding features of my wife’s new X5. Special call out to Susan Ward for her meticulous walk thru of all the outstanding features of my wife’s new X5. More

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