Susan Ward | Page 55

Easy, pleasant experience I really enjoyed working with Paul and Susan. They helped me pick the right vehicle and features, made me a good deal and then made sure I knew how t I really enjoyed working with Paul and Susan. They helped me pick the right vehicle and features, made me a good deal and then made sure I knew how to use the features. Eric made the financing paperwork simple. Everything was easy and hassle-free, and I am very happy with my new X3! More

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Pleasant experience. No pressure, no BS. Paul and Susan were exceptional to deal with. Paul was extremely helpful explaining the differences in some of the models we were considering, findin Paul and Susan were exceptional to deal with. Paul was extremely helpful explaining the differences in some of the models we were considering, finding the car with the specific features we were looking for. Even found additional incentives to lower the price of the car. After the purchase Susan did a fantastic job pointing out how everything worked and all the hidden "extras" we didn't know about. Everyone was very considerate of our time, and worked around our schedule for the final delivery of the car. More

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Great all around experience! Working with Paul and his team is always enjoyable. There is no pressure and he is very knowledgeable regarding the vehicles. Great overall experience Working with Paul and his team is always enjoyable. There is no pressure and he is very knowledgeable regarding the vehicles. Great overall experience. Cheers!!! More

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Very Cooperative, Went That Extra Kilometer Paul Kolleck was very helpful throughout the negotiations and purchase. Answered all my questions, got me multiple discounts and promotions, threw in Paul Kolleck was very helpful throughout the negotiations and purchase. Answered all my questions, got me multiple discounts and promotions, threw in some extra options w/o charge, and got me a trade-in on my previous car that was above its Blue Book value. Very satisfied with the whole process. Susan Ward was also very helpful in explaining the myriad features of my new BMW and has been a great resource in that regard. She made it plain that she's available after the sale to handle any further questions (and I do have some). It's great to have a ready point-of-contact like Susan for follow-up. More

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absolutely flawless This dealership, with Paul and Susan, make getting into a new car as easy as possible! I love the car, and the service during the purchase was perfect This dealership, with Paul and Susan, make getting into a new car as easy as possible! I love the car, and the service during the purchase was perfect. I know the service will be from now on as well. thanks for a great experience! I have purchased cars for years and years from the BMW store. I'll continue to do so. More

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BMW M235i lease buy-out I chose to buy out the lease I had on my M235i — as I was so pleased with the vehicle. The BMW store team made my transaction very easy, quickly answe I chose to buy out the lease I had on my M235i — as I was so pleased with the vehicle. The BMW store team made my transaction very easy, quickly answering my questions, providing various options, and executing my deal smoothly. More

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Fifth Car from BMW Store I’ve lease 3 new vehicles, purchased 1 new vehicle and bought 1 used vehicle from the BMW Store. I’ve serviced all my cars there as well. There is a r I’ve lease 3 new vehicles, purchased 1 new vehicle and bought 1 used vehicle from the BMW Store. I’ve serviced all my cars there as well. There is a reason I keep coming back: I’ve continued to enjoy the experience. More

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Purchase 2018 430i Working with Paul on this purchase was wonderful, Paul knew the produce line even responded to initial questions that I have on Sunday afternoon in t Working with Paul on this purchase was wonderful, Paul knew the produce line even responded to initial questions that I have on Sunday afternoon in the form of a text. Paul understood where we wanted to be with respect to trade in and money down and instantly met our requests which made the purchasing process the easiest that I have ever been involved with. When discussing the maintenance contracts and extended warranties both Paul and Jemar were extremely knowledgeable and pointed out options that we had based on both and suggested the best plans for us at the time of purchase and in the future. Susan was excellent in working with our Susan to review the car, explain all of the functions of the car from the navigation to the media to the different driving modes to the operation of the top and what gas to use. This is our third purchase from the BMW Store and each time they continue to refine and better the process. Thank You Paul and team we will refer all that we know to you guys in the future. More

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Best buying experience ever The combination of Paul Kolleck, Susan Ward and the BMW Store in Cincinnati led to the best car buying experience of my life. From the moment I walke The combination of Paul Kolleck, Susan Ward and the BMW Store in Cincinnati led to the best car buying experience of my life. From the moment I walked in, I felt like I was the only customer there- my x7 was parked indoors waiting for me. The attention paid to me and my family (which included two young children) was TOP notch. Susan's walkthrough was detailed, but not overwhelming.- she actually sold us our first BMW now six years ago, but her current role, suites her well. This was my second time working with Paul and he did not disappoint. His preparation of purchasing paperwork was complete prior to my arrival. His assistance in purchasing the car and answering questions was perfect. Not a detail was left untouched. Even as I exited the store with my dream car, they added a gift bag and a bow on the car (at my 7 year old daughter's request) as the perfect finish. More

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The BMW Store is welcoming and friendly. They go out of the I worked with Tim Morrison. He is knowledgeable, patient, and kind. He explains everything and listens. He did not continuously call me as some o I worked with Tim Morrison. He is knowledgeable, patient, and kind. He explains everything and listens. He did not continuously call me as some other dealers did, but he was prompt in calling with information I requested. I was overwhelmed by all the packages and choices. He explained them and helped me choose the right ones for me. I love my BMW X3. I worked with Eric Fender in Finance. He explained everything to my husband and I and even showed us a way to save money and showed us that we had a larger rebate than we were expecting. I worked with Susan Ward to setup my key and learn about the car. She is patient and kind. I'm ready to go back and tweak my learning and I can't wait. All in all, whenever I go back to the BMW Store, everyone is helpful, knowledgeable, and kind. I highly recommend them. More

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