Susan Ward | Page 63

Helpful & patient I knew in the spring that I was going to buy another BMW but wasn't in a hurry to get it done. I told Tim I would be back and I would contact him whe I knew in the spring that I was going to buy another BMW but wasn't in a hurry to get it done. I told Tim I would be back and I would contact him when I knew what I wanted. He didn't pressure me & when I came back, he helped me get the car with all the features that I wanted. I just picked it up last week & I love it! More

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Great Experience I purchased my first BMW this past weekend and had a great experience. After explaining what I was looking for, the sales team went above and beyond I purchased my first BMW this past weekend and had a great experience. After explaining what I was looking for, the sales team went above and beyond to help me find exactly what I wanted. More

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Simple and Effective Car Purchase Tim is very helpful and patient, he made the car purchase like buying a toy. I visited the store in early August, without having any options in mind. Tim is very helpful and patient, he made the car purchase like buying a toy. I visited the store in early August, without having any options in mind. Tim showed me the X1 2016 model and also explained me on the add-on options. No hard sales. After a few weeks, I was ready to purchase, and there are a few options in my mind, e.g. F-Pace, Lexus RX350, Macan, and X3. FInally I got convinced by him to lock my option as X3. The purchase flow is super simple, my car was parked in front of the gate, spent 1 hour on documents, and drove my car away. Susan is very nice and knowledgeable to explain the car features to us. I found a few minor debris on the side when I was about to drive the car away. Both Tim and Susan helped me to arrange the follow up full detailed clean for me, which made the purchase worry free. Conor is very organized and effective, he made the finance process much faster than I expected, and still being able to explain all the details to me. More

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Great experience! I had a great experience with the team at the BMW store, I highly recommend! Oh, and I happen to love my new car too. Brian & Ric found me the exact c I had a great experience with the team at the BMW store, I highly recommend! Oh, and I happen to love my new car too. Brian & Ric found me the exact car I really wanted even though it wasn't available onsite at the time of my first visit. More

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Great Experience This was my first time leasing a BMW and each member of the sales team was informative, accommodating and great to work with. I can tell that customer This was my first time leasing a BMW and each member of the sales team was informative, accommodating and great to work with. I can tell that customer service is a big priority for them. Tim gave me a great deal on my trade in and I love my new car. More

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The best! Paul and Conor and all the BMW staff were the best! They were very prompt and made our experience lovely. We love our new BMW and will highly recommen Paul and Conor and all the BMW staff were the best! They were very prompt and made our experience lovely. We love our new BMW and will highly recommend them. More

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No Pressure Buying Process I appreciated the no pressure buying experience with Tim. Ric & Susan were also very helpful in learning more about BMW and specifically the X 1. I re I appreciated the no pressure buying experience with Tim. Ric & Susan were also very helpful in learning more about BMW and specifically the X 1. I really love my car and I am glad I went to this dealership. I look forward to servicing the car here and keeping my relationships with Tim, Ric and Susan. Thank you! More

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Great car, Nice dealership experience While shopping for a new car, I found my experience at the BMW store much more enjoyable than the other dealerships I visited. Dean was knowledgeable, While shopping for a new car, I found my experience at the BMW store much more enjoyable than the other dealerships I visited. Dean was knowledgeable, and did not waste my time when it came to finalizing the purchase. The car is fantastic. My new X3 was delivered within 3 weeks of ordering from the factory, which is impressive. However, it seems that there could be some improvement in tracking the date of arrival. My date moved back 3 times, causing some disruption to my commute plans. More

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Great New Vehicle Purchase Experience The team at the BMW store did an outstanding job! They respected my time constraints and managed around them. My final deal was a good value in both The team at the BMW store did an outstanding job! They respected my time constraints and managed around them. My final deal was a good value in both my trade-in and my new vehicle price. Ultimately, the test drive is what sold me on my new BMW. The follow-up after the sale has been excellent. The additions I made to the vehicle were completed quickly. The BMW Genius/Product Specialist was outstanding and either answered all my questions on the spot or found out the answers. More

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Very Happy BMW Store Customer My husband and I both needed to purchase two new cars! From past experiences I despise the process of picking and negotiating for a new car, and we h My husband and I both needed to purchase two new cars! From past experiences I despise the process of picking and negotiating for a new car, and we had to do this time two! The Team at the BMW store made this process the best one we have experienced to date. Thanks to The BMW Store Team! More

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