Susan Ward | Page 63

Great service!! I loved the service provided by BMW store. They went way above and beyond to get me my car. I would like to thank the team for being prompt. Ar I loved the service provided by BMW store. They went way above and beyond to get me my car. I would like to thank the team for being prompt. Arsh More

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Seamless buy I had a fantastic experience leasing a BMW X3. Brian DiPaolo found me the vehicle of my dreams quickly and was very attentive to my needs. Susan did I had a fantastic experience leasing a BMW X3. Brian DiPaolo found me the vehicle of my dreams quickly and was very attentive to my needs. Susan did a great job orienting me to the new vehicle and showing me all the features. Conor was very professional and made me feel very comfortable with my financing options. I would highly recommend this dealership to others! Thank you for the seamless buy! More

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Quick and easy I returned to The BMW Store because of both the great automobile and the high standard of service. Everyone involved made it an easy and painless expe I returned to The BMW Store because of both the great automobile and the high standard of service. Everyone involved made it an easy and painless experience. More

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Pleasant & professional I would recommend The BMW Store to anyone looking to purchase a new BMW. Everyone I dealt with was courteous and professional, and I did not feel it I would recommend The BMW Store to anyone looking to purchase a new BMW. Everyone I dealt with was courteous and professional, and I did not feel it was a high-pressure sales experience. Paul Kolleck was clearly knowledgeable and responsive to any questions/requests that I had. More

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Professional Experience This car buying experience exceeded all expectations. Each person we dealt with showed that they cared about us. Dean States, Ric Koresky, Conor O'S This car buying experience exceeded all expectations. Each person we dealt with showed that they cared about us. Dean States, Ric Koresky, Conor O'Somachain, and Susan Ward are absolutely the best. Cannot rank a dealership any higher than The BMW Store of Cincinnati. More

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Great Team to Work With - Awesome Car! This is our second BMW purchased with the BMW Store and I can't say enough positive things about them in a review. I hate when you get the, "What can This is our second BMW purchased with the BMW Store and I can't say enough positive things about them in a review. I hate when you get the, "What can I do to get you to buy this car today?" talk. You won't get that here. They are no pressure and easy to work with. The process is painless and they treat you with respect. I hated to give up my X1 because it was so much fun to drive but I needed a larger car for my family. I am now in love with my new X3. More

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THE BEST OF THE BEST I have leased my second BMW from the beautiful, newly renovated BMW Store in Cincinnati and I am proud of being a customer of the BMW dealership where I have leased my second BMW from the beautiful, newly renovated BMW Store in Cincinnati and I am proud of being a customer of the BMW dealership where you feel like home and everybody is professional and kind. I have been helped by Dean and he is just the best! Besides having a lifetime experience in the car business, he is gentle, calm, caring, professional and always ready to guide you in the right direction. I am planning on buying a new vehicle next month and I will certainly go back and ask for his advices. Thank you all for your help and your dedication to your jobs. More

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Great Experience The BMW Store is a great place to buy a car! I've just purchased my fourth vehicle from them and I wouldn't go anywhere else. The convenience and ser The BMW Store is a great place to buy a car! I've just purchased my fourth vehicle from them and I wouldn't go anywhere else. The convenience and service they offer is the best. I would definitely recommend this dealership. More

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Great Team Effort We needed to extend our existing lease due to being out of town when our existing lease expired. Ric Koresky was most helpful in setting up our 2 mont We needed to extend our existing lease due to being out of town when our existing lease expired. Ric Koresky was most helpful in setting up our 2 month extension and when we did lease our new BMW Ric, Paul Kolleck, Katelyn Linnemann, Susan Ward, and Conor O'Somachain worked with us to end our existing lease, explain the features of the new car, and obtain the car and lease agreement we wanted. They were all very efficient and personable, and although buying or leasing a car is not always a fun activity, their attitude and helpfulness made the process almost enjoyable. More

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BMW 340i This is the 3rd car I have purchased from the BMW Store and 2nd from Paul. Previously I had chosen cars from stock and I more or less "settled" from This is the 3rd car I have purchased from the BMW Store and 2nd from Paul. Previously I had chosen cars from stock and I more or less "settled" from what happened to be available at the time. This time around, I started early enough before my lease was up to try and understand and compare the different models and options and get exactly what I wanted. Trying to understand all of this only by using the "Build your BMW" from the web site would have been next to impossible. Paul was invaluable in helping sift through all of the pros and cons with each model and especially the option packages. I test drove different models, each with various option packages. This helped me weed out the options that were not as important and, more importantly, helped solidify the options that were "non negotiable". Paul offered recommendations when asked, but did not overtly push any option package over another. He seemed to understand what I wanted in the first place. He was patient with me during the process and there was no "you have to buy now" or "this price is only good for today" gimmicks that you might get elsewhere. The only slightly negative thing was that it took a month or so longer to get the car delivered from the factory than was indicated when I ordered it. I understand that this has nothing to do with the BMW Store or its staff. It was purely a manufacturing backlog issue with the BMW factory . Going forward and as long as I have the financial wherewithal, I plan on continuing getting my future BMWs from the BMW Store. More

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