TJ Burke
TJ Burke at Ray Chevrolet
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TJ Burke | Page 13

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

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4.8
128 Reviews
4.8

128 Reviews

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128 Reviews of TJ Burke

February 01, 2022

Dealership Rating
Employee Rating

Very professional and knowledgeable service always. I was kept informed, and provided with transportation. My service advisor is the best, understands issues that are important and addresses them in a profes More

by JOHNBART1955
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 03, 2022

Ray Chevrolet responded

John, Thank you so much for your positive review! We are pleased that TJ could be of great assistance to you throughout your visit. We wish you the safest of travels. Please do not hesitate to give us a call if you ever have any further questions or concerns!

January 14, 2022

Dealership Rating
Employee Rating

TJ took good care of us and let me know what had to be done with my truck. Nice gentlemen. More

by yquezada88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 18, 2022

Ray Chevrolet responded

Thank you for your 5-star rating! We are so glad that TJ provided you with the quality service that you so much deserve! It is our pleasure to assist you in any way possible. We hope to see you again the next time your vehicle is ready for service!

November 10, 2021

Dealership Rating
Employee Rating

Always great service at Ray Chevy. TJ handle everything from start to finish. Dropped the vehicle of and a few hours later got the call that the work was complete. Fast and easy. More

by BANASE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 11, 2021

Ray Chevrolet responded

Thank you so much for your excellent review! We are pleased that TJ and the team could get you and your automotive needs efficiently taken care of. It is our pleasure to serve you. Please do not hesitate to give us a call if you ever have any further questions or concerns!

November 02, 2021

Dealership Rating
Employee Rating

Worst truck buying experience period. Purchased a high dollar used truck, there was an brake issue with the safety they forwarded me before delivery. I called TJ Burke in service with the question raised More

by robtalski
Customer Service
Friendliness
Price
Recommend Dealer
No
Nov 03, 2021

Ray Chevrolet responded

Rob, This is certainly not the type of feedback we enjoy hearing from our guests, and I apologize for the frustration and inconvenience caused by your visit. I would appreciate the opportunity to speak with you personally to discuss your experience further. Please contact me at ahernandez@raychevrolet.com, at your earliest convenience. Your satisfaction is important to us, and I hope that we can make things right. Best regards, Arnold Hernandez - Customer Relations Manager

Nov 03, 2021

robtalski responded

I gave several personnel at your dealership ample opportunities to be honest and forthright, the calls, emails & time out of my day just to clarify a simple question or get answers was ridiculous. Now you want me to reach out to you? Go about your day, I happily purchased a new truck at a much more reputable dealer.

June 30, 2021

Dealership Rating
Employee Rating

Guillermo Ruiz is very professional he did super job getting my Chevy Trax 2020. All ways asking me I need help with anything very polite man. More

by Moose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 01, 2021

Ray Chevrolet responded

Congratulations on your new Chevrolet Trax! We are so glad that we had the opportunity to work with you, and we are delighted to hear that Guillermo took great care of you throughout your visit. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!

February 26, 2021

Dealership Rating
Employee Rating

Great service, fast and efficient good communication between advisors. I enjoyed the overall experience. I did not feel forced into any decision. They were patient and overall great people to do busines More

by David Gilbert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 26, 2021

Ray Chevrolet responded

Thank you so much, David, for the kind words for our service team, and for taking the time to leave us this wonderful feedback! We sincerely appreciate your business.

February 04, 2021

Dealership Rating
Employee Rating

Every time we come in to visit for our services we are helped by Luis Rivera. The service department always pulls the red carpet for all their customers. More

by Damandan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 11, 2021

Ray Chevrolet responded

Thank you for sharing this kind review with us. We appreciate your loyalty. Luis will be thrilled to hear of your satisfaction. We look forward to the opportunity to continue serving your automotive needs!

February 01, 2021

Dealership Rating
Employee Rating

George Zakrzewski is fantastic to work with and he makes the buying process painless and quick. I love the used car he found me. This is the second car he sold me, and all my business will be with Ray Chevr More

by John Rinkema
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kyle Miller, Chris Freibauer , George Zakrzewski

Feb 11, 2021

Ray Chevrolet responded

John, thank you for your very kind review and loyalty to Ray Chevrolet. We are delighted that you have come back to us again and that your experiences with George have been so exceptional! We look forward to serving your future automotive needs.

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