TJ Schmitt | Page 14

Very polite very good did take all to get my service done properly excellent customer service properly excellent customer service More

by MRCORNY357 Verified Customer Verified Customer

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Bought 6 cars from this dealership over the last 21 years. Was treated like dirt this last time. Dealership kept the car for 8 days and during that time would not return phone calls regarding status. years. Was treated like dirt this last time. Dealership kept the car for 8 days and during that time would not return phone calls regarding status. When we got the car back the front license plate was bend in half and the plastic holder was missing. I feel I was treated particularly bad because I am a female. More

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I want to express my deepest gratitude to TJ Schmiitt, the Director of Service, for his incredible support and compassion during a challenging time. We first met TJ during the COVID-19 pandemic when our c the Director of Service, for his incredible support and compassion during a challenging time. We first met TJ during the COVID-19 pandemic when our car was stolen, and the motor failed. It was a difficult year for our family, especially since we have a son with disabilities, and a car is essential for his care. TJ went above and beyond to secure us a car while we waited for a new motor from Hyundai, despite the long delays caused by the pandemic. Throughout this process, TJ was considerate, caring, and attentive. After the motor was finally replaced, we experienced an issue with the air conditioning. TJ initially changed the hose, but the air leaked again. Due to COVID-19, we couldn't return immediately to address the issue. Recently, with the unbearable heat wave, our son's discomfort became a pressing concern. I called TJ, and despite being busy with many other cars, he took the time to call me back a few days later and promptly got our car in to check for leaks with dye. TJ's timely assistance and dedication came at the perfect time, making a huge difference for our family during this extreme heat. We can't thank him enough for being such a caring and respectful person. He truly embodies excellent customer service, and we're grateful for his unwavering support. More

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I was treated very badly here with so much disrespect and rudeness from the sales manager to the service department I got the run around here and I was scheduled 3-4 times for the service department and they rudeness from the sales manager to the service department I got the run around here and I was scheduled 3-4 times for the service department and they said I never had an appointment all 3 times and they were rude to me all times because of my salesman’s mistakes I will never recommend this place to anyone it was disgusting honestly More

by AQUINDIAKYLE0810 Verified Customer Verified Customer

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The worker appears to be cordial and courteous. Although the work done on my vehicle was time consuming I believe it was correctly performed. I also believe that a temporary vehicle should have bee Although the work done on my vehicle was time consuming I believe it was correctly performed. I also believe that a temporary vehicle should have been offered. More

by frankie_n_martin Verified Customer Verified Customer

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Dropping off the car is always a nightmare. ..so crowded. Repair was fine. However, I really don't appreciate paying a credit card 3.5% fee on top of your $180/hour labor rate. You guys want a g ..so crowded. Repair was fine. However, I really don't appreciate paying a credit card 3.5% fee on top of your $180/hour labor rate. You guys want a gratuity too? More

by Andy Boyce Verified Customer Verified Customer

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I have only had one bad experience at Family, I won’t condemn the whole dealership because one person in the service department has no people skills,I’ve dealt with Kenny the service writer who has more condemn the whole dealership because one person in the service department has no people skills,I’ve dealt with Kenny the service writer who has more than made up for the poor attitude of someone else,THANKS KENNY More

by MSTREL22 Verified Customer Verified Customer

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I have dealt with Family Hyundai since purchasing my vehicle and the service provided has always been excellent. vehicle and the service provided has always been excellent. More

by JPPW708 Verified Customer Verified Customer

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The staff was really nice, clean, waiting area and quick services. My car was vacuum out. services. My car was vacuum out. More

by ROSSPATRICIA65 Verified Customer Verified Customer

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The service was quite a wait but it was worth it. The staff was very friendly and professional The staff was very friendly and professional More

by JERRYTJOHNSON1061 Verified Customer Verified Customer

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