TJ Schmitt
TJ Schmitt at Family Hyundai

TJ Schmitt | Page 33

Service Director

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

Contact Me
4.4
661 Reviews
4.4

661 Reviews

Write a Review

661 Reviews of TJ Schmitt

January 10, 2023

Dealership Rating
Employee Rating

There is a multitude of problems and out and out disservice. Waayyy to much to log here but the final indignity was finding a empty wine bottle under back seat that had been pilfered from my car tru More

by DB Cooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 14, 2023

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

January 08, 2023

Dealership Rating
Employee Rating

Everything was great, staff was thorough, and the service was super quick. Definitely would recommend. More

by cthompson0821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jan 09, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

January 05, 2023

Dealership Rating
Employee Rating

Excellent service! ! Great people!! Very Professional! Best dealership and very professional service! I will be recommending you to everyone!! Thank you! More

by Agathagreco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors, Scott Lupo , Sonata Bartkus, Shannon Garreffa, Eric Kratschmer, Joe Panici, Tom Salin

Jan 06, 2023

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, Agatha, and we hope to see you again!

January 05, 2023

Dealership Rating
Employee Rating

Though everybody was very nice to work with they were all accommodating for whatever our needs were More

by plowm1070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jan 06, 2023

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 05, 2023

Dealership Rating
Employee Rating

They were on time and were nice and the price was what they said it be More

by KKSPENCE110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jan 05, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

January 04, 2023

Dealership Rating
Employee Rating

Service crew is friendly and efficient. It's nice to be able to drop in without having an appointment - for light jobs like oil changes, tire rotation, etc. More

by jsmith062980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Al Pellizzeri , Larry Edwards

Jan 05, 2023

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 01, 2023

Dealership Rating
Employee Rating

I was in and out within a hour, set my next appointment for April 2023. More

by OTISDUNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jan 01, 2023

Family Hyundai responded

Otis, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

January 01, 2023

Dealership Rating
Employee Rating

Courteous, expedient, knowledgeable, friendly…. . All questions answered…. Clean and spacious facility….. professional and caring dispositions by all employees More

by DEANREFAKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jan 01, 2023

Family Hyundai responded

Dean, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 31, 2022

Dealership Rating
Employee Rating

The team was very helpful when I brought my car in for service. They answered all my questions. More

by TRPLH76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 01, 2023

Family Hyundai responded

Thank you for taking the time to share your feedback with us. TJ and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 29, 2022

Dealership Rating
Employee Rating

My car is still not completely done. The mechanic @ the end was only worried about check I had to give them. Kept asking how much I had. Believe me I was charged every penny n then some. More

by Dcross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jan 01, 2023

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

...
33
...

Dealership Inventory (368 Vehicles)

new 2026 Hyundai Santa Fe car
2026 Hyundai Santa Fe
new
Shimmering Silver exterior
Automatic
All-wheel Drive
used 2016 Hyundai Sonata car, priced at $10,988
2016 Hyundai Sonata
used
Shale Gray Metallic exterior
Automatic
Front-wheel Drive
new 2026 Hyundai Palisade Hybrid car
2026 Hyundai Palisade Hybrid
new
Creamy White Pearl exterior
Automatic
All-wheel Drive
new 2026 Hyundai Sonata car
2026 Hyundai Sonata
new
Portofino Gray exterior
Automatic
All-wheel Drive
used 2024 Jeep Compass car, priced at $19,309
2024 Jeep Compass
used
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
used 2023 Hyundai Tucson car, priced at $19,488
2023 Hyundai Tucson
used
Portofino Gray exterior
Automatic
All-wheel Drive