TJ Schmitt
TJ Schmitt at Family Hyundai

TJ Schmitt | Page 43

Service Director

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.4
661 Reviews
4.4

661 Reviews

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661 Reviews of TJ Schmitt

July 01, 2022

Dealership Rating
Employee Rating

the after sales service was poor especially the scheduling and some service personnel was rude. but T.J was very helpful and accommodated me with the first service of my new kona. many thanks to TJ More

by VILLEGACHA
Recommend Dealer
No

Other Employees Tagged: Al Pellizzeri

Jul 05, 2022

Family Hyundai responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

June 30, 2022

Dealership Rating
Employee Rating

AWESOME EXPERIENCE AS USUAL. MIKE K TREATED ME VERY WELL AND WAS ABLE TO SERVICE MY VEHICLE IN RECORD TIME. i COULD NOT ASK FOR BETTER SERVICE....... FAMILY HYUNDAI REALLY TREATS More

by coolstuff91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jul 01, 2022

Family Hyundai responded

Thank you for your review and kind words for Mike and our team. We appreciate your business and our team looks forward to serving you again soon!

June 24, 2022

Dealership Rating
Employee Rating

TJ was great! Very informative and amazing service. I would recommend this dealership time and time again! More

by liz
Customer Service
Friendliness
Recommend Dealer
Yes
Jun 27, 2022

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with TJ. We're glad to hear he delivered such a great experience!

June 23, 2022

Dealership Rating
Employee Rating

Keyless door locking was not working properly. Brought the car into service as salesman told us to do. Several service techs advise us that they had no problem. BUT when in our presents it could More

by peanut17233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Eric Kratschmer, Tom Salin

Jun 27, 2022

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 23, 2022

Dealership Rating
Employee Rating

Great service caring. On time. Concern. Frienly good knowledge gifted. Hard working good prices clean More

by hortong.051
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jun 24, 2022

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

June 22, 2022

Dealership Rating
Employee Rating

They were very professional and very nice with there customer service. They kept me updated with everything that was going with my vehicle. More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jun 23, 2022

Family Hyundai responded

Thank you so much for your kind words, Alex, and for taking the time to leave us this wonderful feedback!

June 21, 2022

Dealership Rating
Employee Rating

Fast efficient polite. Great service. Would recommend to family and friends. Make sure to schedule far out because they can get busy More

by Ferlaylajr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jun 22, 2022

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

June 18, 2022

Dealership Rating
Employee Rating

Crystal helped me. She was awesome!!! Got me right in!! Trying to figure out if I have a gas consumption problem!!! She is so friendly and so helpful! More

by TWINSMOM_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jun 20, 2022

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

June 17, 2022

Dealership Rating
Employee Rating

I had to wait long for my service although I was previously told that genesis would be serviced first due to it being their luxury brand. That was clearly a lie. This is the only luxury car dealers More

by LASHONDA
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Jun 23, 2022

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 10, 2022

Dealership Rating
Employee Rating

I have been going to family Hyundia for over twenty years customer service is great the wait is not long I always feel comfortable family Hyundia is like family More

by SHELIAECHOLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin, Al

Jun 10, 2022

Family Hyundai responded

Sheila, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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