Tammy Saylor | Page 103

First experience with BMW SRQ Exceptional experience with sales staff - about as low key as possible, which we appreciate. Finance not so much! Didn't feel as if we initially re Exceptional experience with sales staff - about as low key as possible, which we appreciate. Finance not so much! Didn't feel as if we initially received all information we needed to make an informed decision regarding additional service items. Follow-up with JP clarified issues to, mostly, our satisfaction! More

by SMITHVENICE2 Verified Customer Verified Customer

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Beautiful dealership My experience began with a visit for recall work on my 2009 328i. I was initially told that the needed repairs would take approximately 3-3½ hours, Fe My experience began with a visit for recall work on my 2009 328i. I was initially told that the needed repairs would take approximately 3-3½ hours, Fernando told me more like 5:00pm. When that time had expired I inquired of the progress. The person I talked to told me that "they were pretty busy today and usually recall work was pushed back to better accommodate regular customers". I voiced my disappointment. An hour or so later they told me my car was done. I ended up buying a previously owned 2013 328i the next day and all went well until the next day when I was at the dealership with my wife to finish signing the sale agreement. I tried to manually open the trunk and found that this part of the car was broken. I was told that seeing as the interior unlock, the key fob and the under trunk sensor unlock all worked,that the manual unlock latch would NOT be addressed. Needless to say, I was disappointed with that. Susan Gatlin was professional and helpful in the buying process of the car.Tammy Saylor was also friendly and professional in handling the finance part of the deal. I have to add that I feel the price given for my 2009 was pretty low. $ 2000 did not seem fair. You certainly aren't selling a car like that for anything less than $5 K. It was kept in very good condition and mechanically nothing was wrong with it. Other than a good polishing it needed nothing. Overall I feel I am satisfied with the car I purchased. More

by CHUCKBUCHANAN94 Verified Customer Verified Customer

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Services representative (Carlos) was outstanding The moment I pulled into the service garage someone was there to meet me. Less than 5 mins Carlos had me in his office going over what needed to be do The moment I pulled into the service garage someone was there to meet me. Less than 5 mins Carlos had me in his office going over what needed to be done and how long and of course, how much. During the diagnostic of the auto, a gasket leak was identified and repair to take an additional 3-4 hours. Carlos immediately had me in a loaner and out the door. Later that evening he called when he had the car completed and washed. More

by SJCHERNY Verified Customer Verified Customer

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Great service as always Went in for a wash and left with new car. Enough said. Tatiana and Emilio are the best! Couldn’t be more happy with the overall experience Went in for a wash and left with new car. Enough said. Tatiana and Emilio are the best! Couldn’t be more happy with the overall experience More

by TPTRAN111 Verified Customer Verified Customer

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Purchasing a lease!’ The team of Johnny Rodriquez, Tammy, and Chris was awesome. They were very accommodating, professional, and took the purchasing of my vehicle a comfor The team of Johnny Rodriquez, Tammy, and Chris was awesome. They were very accommodating, professional, and took the purchasing of my vehicle a comfortable experience. More

by SCRAIGSARASOTA Verified Customer Verified Customer

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Great Experience Sales person (Eric) was professional, courteous and helpful. Sales and Financial guys were very easy to work with. Not pushy at all. Great experience Sales person (Eric) was professional, courteous and helpful. Sales and Financial guys were very easy to work with. Not pushy at all. Great experience buying a car. More

by David Verified Customer Verified Customer

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Great experience! We were taken care of very well from the moment we arrived. Good listeners and caring service. We felt very comfortable with the whole sales process. We were taken care of very well from the moment we arrived. Good listeners and caring service. We felt very comfortable with the whole sales process. No pressure. Just a really nice experience. Thanks! More

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Purchase of new BMW 650 My purchase of a new 650 was handled quickly and professionally by Eric Reeves, the sales person at Sarasota BMW, and the entire staff. The pricing wa My purchase of a new 650 was handled quickly and professionally by Eric Reeves, the sales person at Sarasota BMW, and the entire staff. The pricing was handled very simply.and the car was delivered immediately. Overall it was an excellent buying experience. More

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Great car-buying experience! Eric quickly zeroed in on the car and the accessories that we were looking for and found us the exact car we wanted. He was courteous, friendly, and e Eric quickly zeroed in on the car and the accessories that we were looking for and found us the exact car we wanted. He was courteous, friendly, and efficient. More

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Great customer service, and no sales pressure. Luís Montiel was our sales person, and he was fantastic!!! Very patient, and did everything in his power to find us the right vehicle and the best de Luís Montiel was our sales person, and he was fantastic!!! Very patient, and did everything in his power to find us the right vehicle and the best deal, without he usual sales pressure encountered at other dealers. In the end, our best deal was with BMW of Sarasota. Highly recommend if you want to deal with people who really care. More

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