Tammy Saylor | Page 36

Sales experience was very good. Business manager to complete paperwork was very slow and made several errors and had to redo 3 different times during the signing process. Business manager to complete paperwork was very slow and made several errors and had to redo 3 different times during the signing process. More

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Take very good care of the customer making sure they receive what they want in a vehicle and communicate extremely well so I would recommend NayCole and the dealership. Would definitely buy from them ag receive what they want in a vehicle and communicate extremely well so I would recommend NayCole and the dealership. Would definitely buy from them again More

by Glemons53 Verified Customer Verified Customer

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As a BMW NA and BMW Manufacturing retiree I enjoy the privilege to purchase/lease at the employee purchase/lease Program which allows me to purchase a BMW vehicle at a certain amount below BMW center inv privilege to purchase/lease at the employee purchase/lease Program which allows me to purchase a BMW vehicle at a certain amount below BMW center invoice for which the dealership will be reimbursed. BMW of Sarasota did not follow the employee purchase program by adding approx. $1500 in additional profit (as admitted by the sales person) thus violating the agreement that lets me buy the vehicle at a fixed amount below invoice. The salesperson stated that if I do not pay the additional profit amount, I will not get the car. My previous BMW that I purchased from BMW of Sarasota under the same program was not charged with an “additional profit fee”. This explains my low rating for the salesperson in this transaction. I strongly feel that BMW of Sarasota should reimburse me for the additional dealer profit fee. More

by roharh Verified Customer Verified Customer

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Everyone is professional, friendly and very knowledgeable. No unnecessary pressure and the cars are wonderful. knowledgeable. No unnecessary pressure and the cars are wonderful. More

by agdole Verified Customer Verified Customer

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Walked in to service dept try to book a service Appt. At least 10 people rushed by me in various manner… not one person said hello, asked if I need help, no one at the service check in desk, very unfrien At least 10 people rushed by me in various manner… not one person said hello, asked if I need help, no one at the service check in desk, very unfriendly store. Went inside to try and find someone to help me, same thing. I finally went to rental car agent and he booked my appt for me. I was there waiting for about 15 min just to get help before I asked the car rental guy. They need customer service skills. No one should walk by any customer in a BMW store without saying hello, or I’ll get someone to help you, etc. if they come in any contact with a guest in their store. Wonder how many sales this costs them a year? Very poor customer skills by everyone in that department except for the very young girl that ended up checking me in on my next day appointment checkin.. Many people had the opportunity to just recognize that a customer was in their drive. This is supposed to be a high end dealership. I would never expect this type of service unless I was at Walmart. Deplorable . Would not recommend any of my friends to go here. Very very different from the amazing service I’ve had in Ocala BMW. Too bad they are so far from Sarasota, but moving forward it appears they are worth the hour and a half drive. I never ever met my service advisor during my oil change. I got a text introducing himself, and was directed to sit in service waiting, and he would come and get me when my car was done In 1.5 hrs . Two and a half hours later I get a text stating that when I return to the dealership, my car was ready. I texted back stating I never left and thought he was coming ti get me… no response. This company does not care at all about their customers I paid the cashier and never did see my service guy. I told them my battery key fob needed to be replaced. When I got in my car, it was never replaced. I texted the same invisible service advisor, who swore he changed it. And that it must be a bad fob. Again, never came out to talk to me. Then I went to cashier and asked her to change it, she went to parts, got and changed the battery and it worked perfectly. Why would someone lie about something so stupid? Actually, the girl cashier was the only one that was helpful in any way. She was lovely and tried hard to make me happy during my actual service appt. Do better Sarasota BMW. Top notch car, bottom of the ladder service experience overall. I wanted to find out how long my warranty was, and if I still had any oil change benefits left. I was sent to finance cause no one knew the answer. She looked it up and told me I had 3/36 on oil changes. But her attitude also was cold and was as if she was being bothered to answer my questions. I wonder Is this a management problem? Do they all hate their jobs here? Seems like it. Sad place. More

by suzannelucas200 Verified Customer Verified Customer

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Our dealer, Tallal, was easy to work with, provided support and answered our questions without being intrusive. Overall great experience and I love my new X7!! support and answered our questions without being intrusive. Overall great experience and I love my new X7!! More

by mfitzpatrick627 Verified Customer Verified Customer

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Best service anywhere By far best BMW store in FL Service was fast and had it done on time Loaner car was great FL Service was fast and had it done on time Loaner car was great More

by ERNESTO34 Verified Customer Verified Customer

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The employees are customer focused. I had a problem with my 1 day old car’s computer system. I was given a loaner while the problem was resolved. Excellent customer service! I had a problem with my 1 day old car’s computer system. I was given a loaner while the problem was resolved. Excellent customer service! More

by Doug McNamee Verified Customer Verified Customer

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Everything including insurance was taken care of for me and the genius help was great. and the genius help was great. More

by WInstonCooney Verified Customer Verified Customer

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Maria is a great asset for your business. Very knowledgeable and her communication skills are excellent Very knowledgeable and her communication skills are excellent More

by CARWASHRX Verified Customer Verified Customer

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