always a pleasant experience.
Tanner is always very helpful and makes my experience super simple and easy.
Tanner is always very helpful and makes my experience super simple and easy.
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by MARY.MCNAIR
Verified Customer
Verified Customer
Service Price Transparency
Jan 05, 2026 -
Bryan College Station Toyota responded
Thank you for sharing your positive experience. We are happy Tanner consistently makes your visits easy and pleasant. We appreciate your continued trust!
Customer Relations Manager
customerservice@purdygroupusa.com
Tanner is great.
I cannot say the same about the dealership or the service department otherwise
I cannot say the same about the dealership or the service department otherwise
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by ZULFIALIKHAN
Verified Customer
Verified Customer
Dec 29, 2025 -
Bryan College Station Toyota responded
Thank you for recognizing Tanner. We are glad he provided great service. We are sorry to hear that the rest of your experience with the dealership and the service department didn’t meet your expectations. Your feedback is important, and we would like to learn more so we can address these concerns. Please contact us so we can work toward improving your experience.
Customer Relations Manager
customerservice@purdygroupusa.com
Tanner is always helpful and friendly.
On this visit he was able to get my car in on short notice to fix a tire and I really appreciate it!
On this visit he was able to get my car in on short notice to fix a tire and I really appreciate it!
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by mljspoon
Verified Customer
Verified Customer
Service Price Transparency
Dec 29, 2025 -
Bryan College Station Toyota responded
Thank you for your feedback. We are glad Tanner was able to assist you quickly and provide friendly service. We appreciate your continued trust in us!
Customer Relations Manager
customerservice@purdygroupusa.com
Very good.
Enjoyed my experience with my helper. Thanks for the heads up about my car.
Enjoyed my experience with my helper. Thanks for the heads up about my car.
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by CANURFER
Verified Customer
Verified Customer
Service Price Transparency
Dec 29, 2025 -
Bryan College Station Toyota responded
Thank you for your feedback. We are glad to hear you enjoyed your experience and found the information about your car helpful. We appreciate your trust and look forward to serving you again.
Customer Relations Manager
customerservice@purdygroupusa.com
Am always amazed at how efficient the staff is at this
dealership. They always greet me and are courteous the entire visit. Great job guys !!!
dealership. They always greet me and are courteous the entire visit. Great job guys !!!
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by HF122105
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Crew that meets when first pull in to dealership
Dec 09, 2025 -
Bryan College Station Toyota responded
Thank you for the wonderful feedback! We’re thrilled to hear that our team consistently provides efficient, friendly, and courteous service during your visits. Your support means a lot to us. Great customers like you make our job even better—thank you!
Customer Relations Manager
customerservice@purdygroupusa.com
Every time I go to this dealer, I need to return to fix
something they forget to fix at the first attempt.
1. Took my RAV4 with a nail in one tire. They've replaced the wrong tire. I had to return;
2. Af
something they forget to fix at the first attempt.
1. Took my RAV4 with a nail in one tire. They've replaced the wrong tire. I had to return;
2. After changing all tires, they recommended alignment. I did and had to return twice and still the car was not proper aligned and I had to take the car to another place;
3. Took my Corolla for first revision, they did not change the oil. I had to wait another hour there;
4. Took my RAV4 for revision, they had to fix a thing due to recall, but they did not calibrate the LTA sensor. When I start driving, I had to return again.
So, the last four times I visited this dealer, I had to return right away because they could not fix the basic things. I am considering start servicing my cars in Conroe or other nearby Toyota dealer.
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by R Souza
Verified Customer
Verified Customer
Service Price Transparency
Dec 17, 2025 -
Bryan College Station Toyota responded
We apologize for the inconvenience you experienced during your recent visits. From the tire replacement mix-up to the alignment concerns, the missed oil change, and the LTA sensor calibration, we understand how frustrating this must have been. Thank you for sharing these details with us. We will review this with our team to ensure better attention moving forward. If you would like to discuss this further, please feel free to reach out to us.
Customer Relations Manager
customerservice@purdygroupusa.com
I’ve been to multiple dealerships over the years for
service. Tanner provided the clearest communication and provided updates as quickly as possible.
service. Tanner provided the clearest communication and provided updates as quickly as possible.
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by R. Smith
Verified Customer
Verified Customer
Service Price Transparency
Dec 03, 2025 -
Bryan College Station Toyota responded
Thank you for sharing your experience! We are glad Tanner’s clear communication and timely updates stood out during your visit. We appreciate your trust and look forward to assisting you again!
Customer Relations Manager
customerservice@purdygroupusa.com
Service was well done and fairly quick.
I appreciated the complimentary video inspection they do now.
I appreciated the complimentary video inspection they do now.
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by ross.chapin
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2025 -
Bryan College Station Toyota responded
Thank you for your feedback! We are glad to hear the service met your expectations and that you found the video inspection helpful. We appreciate your support and look forward to serving you again!
Customer Relations Manager
customerservice@purdygroupusa.com
Always a great experience.
Tanner is on top of things and does a great job to get you in and out in a timely manner.
Tanner is on top of things and does a great job to get you in and out in a timely manner.
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by JONATHANFAILOR
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2025 -
Bryan College Station Toyota responded
Thank you for your feedback! We are happy to hear Tanner provided timely and attentive service to make your experience great every time. See you next time!
Customer Relations Manager
customerservice@purdygroupusa.com
Very easy check in.
Nice waiting room. I was in and out within an hour like they promised.
Nice waiting room. I was in and out within an hour like they promised.
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by maxster88
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2025 -
Bryan College Station Toyota responded
Thank you for sharing your experience! We are glad the check-in was easy, the waiting room comfortable, and that your service was completed on time.
Customer Relations Manager
customerservice@purdygroupusa.com
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