Tanner Stempel

ad an excellent experience at the Lexus dealership and couldn’t be more impressed with the level of professionalism and customer service. From the moment I walked in, the staff was welcoming, attentive, a couldn’t be more impressed with the level of professionalism and customer service. From the moment I walked in, the staff was welcoming, attentive, and genuinely focused on making the experience smooth and enjoyable. More

by KATYR19 Verified Customer Verified Customer

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The service department, especially now that Jason Peters has been promoted, is solid and I believe reliable and trustworthy despite the constraints they have to cope with under Morgan ownership. In contras has been promoted, is solid and I believe reliable and trustworthy despite the constraints they have to cope with under Morgan ownership. In contrast, the sales department continues to be dreadful. It took the finance department to ultimately sort out the mess on a lease buy-out that took far too many hours and 4 visits. Of note, Lexus Financial Services, a division of Toyota Motor Corporation, is atrocious and added insult to injury on this matter. The tension between LFS and the dealers and indeed Lexus itself is evident. LFS now has two formal complaints registered with them, still without a proper follow-up from Cynthia Tenhouse, VP Marketing, as repeatedly requested. Lexus's ad campaign offers, "Experience Awesome". As a career global ad executive, this corporation knows that to fulfill such a promise it must be delivered across all touch points and when it is not, even when its product is terrific, its brand equity will suffer! More

by Tony Jarvis Verified Customer Verified Customer

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Sales and service were all 5-star Lexus quality. Very pleasant, knowledgeable and service-oriented. Very pleasant, knowledgeable and service-oriented. More

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I always receive great service and ho esty from Daryl and Tanner . That's why I go to Sarasota Lexus since 2020. Tanner . That's why I go to Sarasota Lexus since 2020. More

by Srtalpha Verified Customer Verified Customer

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It was a pleasure working with Austin and the entire Lexus team. They were professional, friendly and communicative. I would definitely recommend them to others. Lexus team. They were professional, friendly and communicative. I would definitely recommend them to others. More

by rappael Verified Customer Verified Customer

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Staff is very professional and helpful. Jason Peters is awesome! Aside from loving my Lexus, Jason is the main reason I keep coming back for service. Jason Peters is awesome! Aside from loving my Lexus, Jason is the main reason I keep coming back for service. More

by ROBYNSJEEP Verified Customer Verified Customer

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DEVYN IS PROFESSIONAL, KNOWLEDGEABLE AND COURTEOUS. LEXUS OF SARASOTA IS CUSTOMER SERVICE ORIENTED AND THE STAFF EXECUTES THIS PHILOSOPHY WITH EXCELLENCE. LEXUS OF SARASOTA IS CUSTOMER SERVICE ORIENTED AND THE STAFF EXECUTES THIS PHILOSOPHY WITH EXCELLENCE. More

by tpmcnutt Verified Customer Verified Customer

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🌟 5-Star Review for Casey at Sarasota Lexus I had a fantastic experience working with Casey at Sarasota Lexus! From the moment I walked in, he was friendly, knowledgeable, and genuinely interested in h fantastic experience working with Casey at Sarasota Lexus! From the moment I walked in, he was friendly, knowledgeable, and genuinely interested in helping me find the right vehicle. He made the entire buying process smooth, low-pressure, and even enjoyable. Casey went above and beyond to answer all my questions and made sure I was comfortable with every step. If you're shopping for a car, I highly recommend asking for Casey — he's truly a standout professional! ⭐ 1-Star Review for Sarasota Lexus Service Department Unfortunately, my experience with the Sarasota Lexus service department was disappointing. I brought my vehicle in for dent repair, and I was told the work had been completed — but when I inspected the car, nothing had been touched. The dent was still there, exactly as it was when I dropped it off. No explanation, no apology, just a false statement that the job was done. It’s extremely frustrating to be misled and waste time, especially when I expected the same level of professionalism I experienced from the sales team. I hope management addresses this issue so others don’t face the same problem. More

by btyler1971 Verified Customer Verified Customer

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The people are wonderful to work BUT I really want to get my new car washed. Please fix the car wash! my new car washed. Please fix the car wash! More

by kathy46 Verified Customer Verified Customer

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Darryl is awesome keep us up to date until our car was delivered it was a very easy transaction. delivered it was a very easy transaction. More

by RIETTAMAC Verified Customer Verified Customer

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