Taylor Voner | Page 24

I have owned Toyota's since 1976 This is a great dealership to do business with This purchase just continued the great service I am use to with Falmouth Toyota dealership to do business with This purchase just continued the great service I am use to with Falmouth Toyota More

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Ronnie was great to work with. We actually bought a new Camry Hybrid from him and went back 5 weeks later and bought a new Tacoma truck. He was friendly, fair and prompt. They are a busy dealership (for Camry Hybrid from him and went back 5 weeks later and bought a new Tacoma truck. He was friendly, fair and prompt. They are a busy dealership (for good reason) but I never felt rushed. Taylor Voner was very helpful in the Service Dept. getting my sticker done in less than 10 minutes. More

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Over the years we have gone off cape and bought many vehicles from the various Quirk dealerships. We have no complaints as all our experiences were positive but Falmouth Toyota is definitely a notch ab vehicles from the various Quirk dealerships. We have no complaints as all our experiences were positive but Falmouth Toyota is definitely a notch above. The best car buying experience we've ever had. We bought a 2013 Corolla for my wife after soliciting internet quotes for comparable vehicles from several dealers. Internet research at Kelly Blue Book and Edmund's showed the initial quote from Falmouth Toyota was VERY favorable and all the numbers were very straightforward, as they should be. By comparison, quotes I received from Honda dealers seemed comparable but upon questioning I discovered that the quotes did NOT include the destination charge. That's a pretty big number to leave out when a consumer is trying to compare apples to apples. Add that to the big difference in doc fees that other dealers charge and quotes that LOOKED similar are suddenly closer to one thousand dollars higher. We like the way Falmouth Toyota does it. No games or surprises. As for the rest of the sales experience, John O'Keeffe went above and beyond especially in the time he spent familiarizing us with the vehicle even AFTER the deal was consummated. Excellent product knowledge, friendly, and professional. Keith Stanger was great as well. There was excellent follow through to our initial internet inquiry but absolutely no pressure. He worked hard to make the deal happen without being the slightest bit overbearing. We were totally impressed with the overall dealer experience and we will definitely return for service as well as future car purchases. We will also be sure to tell our friends! Falmouth Toyota gets an A+++++++++. One additional note. Several days after picking up the Corolla we noticed an unusual sound in the steering at very low speeds. We had read that the Corolla uses electric assist power steering as opposed to hydraulic so we were not sure if the noise was normal or indicative of a problem. We called the service department and asked if we could bring it by and have someone come out to listen to it. Taylor Voner said to bring it right over and we did. The service manager (Tony Martino) came out and listened to it. He then went and got another 2013 and sure enough that one made the sound as well, so it is in fact normal for the model. We appreciated that he actually brought the other one to the service lot so we could hear it for ourselves rather than just saying he had checked one.... very reassuring for my wife. She loves the car and the sound is really not a problem now that we know it is "the norm" and not indicative of an issue with the steering. More

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Falmouth Toyota simply does an exemplary job at making the customer experience great. No pushy sales people, everyone with a smile, if they don't know the answer, they find someone who does. Negotiating the customer experience great. No pushy sales people, everyone with a smile, if they don't know the answer, they find someone who does. Negotiating my deal was unhurried from my perspective. It was easy to communicate my needs, and the salesman, Townsend Wells, was professional, informative and a pleasure to work with. Amy Killoran made the paperwork effortless, and was always available by phone when questions came up. But what I have to call out that stuck with me over the years, was the helpfulness of the service staff. We weren't always Falmouth Toyota customers. We purchased our Toyota Highlander in 2009 in Wellesley, and had it serviced in Kingston. But when mechanical problems were not addressed at the previous dealership to our satisfaction, I stopped in at Falmouth Toyota and Tony Marino, the Service Manager, jumped in my car, listened to my problem on a short test drive, and had the problem fixed at no cost to a total stranger! His "can-do" attitude can be seen in any of his staff. As an example, within minutes of signing the deal for my new RAV4, Taylor Voner, an Assistant Service Manager who has worked with us many times, sought us out while we were still in the Business Manager's office, and congratulated us on our decision. Taylor has been a great resource for us during the past 4 years for many reasons, but we especially appreciate his friendly, outgoing manner. So hats off to Falmouth Toyota, and thanks again, Townsend, for being a sales professional, not just an auto sales guy. More

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We have purchased vehicles from Falmouth Toyota since 1991. They are fair and no pressure!! This is the fourth vehicle we have purchased from them as well as a relative purchasing a Camry. We have dealt 1991. They are fair and no pressure!! This is the fourth vehicle we have purchased from them as well as a relative purchasing a Camry. We have dealt with David Digravio for all five purchases. More

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We went to Falmouth Toyota to take advantage of the short time offer of 0% Financing and because we wanted a new Toyota Prius since our Prius was an '04. The Murphy family is also community spirited and help time offer of 0% Financing and because we wanted a new Toyota Prius since our Prius was an '04. The Murphy family is also community spirited and helps our particular charity a great deal. We particularly went to see Ken Collins in Sales because he has assisted us with car purchases for over two decades. Ken listened to our concerns and ordered the exact Prius and color we wanted, did not try to sell us more than we wanted. The best part is how much all the staff including Matt Murphy and the folks in the Finance Department did all the paper work down to the last detail and treated us like we were buying the most expensive vehicle available. Front Office, Back Office, Sales and Service all made the purchase of our new 2013 Prius a pleasurable experience right down to the coffee and fruit. We also had a fairly complicated trade in which Ken facilitated with ease. Thanks to all the folks at Falmouth Toyota. We just referred another couple to Ken Collins with confidence. More

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Coby Signs was the salesman we first me when entering the showroom. Though new to this dealership and to Toyota he was most helpful and, if he did not have the answer to a question, he knew where to get it. showroom. Though new to this dealership and to Toyota he was most helpful and, if he did not have the answer to a question, he knew where to get it. After deciding to purchase a Camry (one in the lot...but not my first choice color) when I came back to pick it up I saw a Prius V that was a color I loved. Despite all the paperwork involved to change from one car to another Coby never complained and kept smiling through the whole ordeal. (Of course, it might have helped that we ended up purchasing TWO Prius cars that day... :) My husband and I have bought several new cars from Falmouth Toyota and the MAIN thing that keeps us coming back is the wonderful service department. Special kudos to them! More

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My long time salesman Ron Gallop recently retired so I was apprehensive about working with a salesman who was not familiar to me. The transition was almost seamless! David Digravio exhibited the same "eas was apprehensive about working with a salesman who was not familiar to me. The transition was almost seamless! David Digravio exhibited the same "easy to work with" friendliness I have experienced in the past. This dealership is loaded with integrity form the top on down right thru to the service department who are top notch. More

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Everyone that was involved in the sale of the vehicle was very professional, kind and patient with us. Will definitely come back and highly recommend! very professional, kind and patient with us. Will definitely come back and highly recommend! More

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I ONLY shop for Toyota at Falmouth Toyota. Tom and his team has created a culture at this dealership unlike any other dealer I have visited. The buying process is very simple. I ask for what I need and if team has created a culture at this dealership unlike any other dealer I have visited. The buying process is very simple. I ask for what I need and if the dealership can help they will. I have purchased my last 3 Prius vehicles from Falmouth Toyota and the experience never changes, regardless of who I deal with either in sales or service. When the time comes for a new vehicle Falmouth Toyota will be the ONLY place I go. Anthony was great during the whole process! Thank you to all. Howard (Carter) Davis More

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