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Terry Ford
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102 Reviews
Dealership Experience
3 yrs, 2 mos
Industry Experience
3 yrs, 2 mos
102 Reviews
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102 Reviews of Terry Ford
November 23, 2024
Bought 2025 Honda civic for my daughter. Two days later a safety recall was announced. Part came in I was called by the assistant service manager John Heaton. He informed me the part was in. Two days later a safety recall was announced. Part came in I was called by the assistant service manager John Heaton. He informed me the part was in. Told me I could come in right away. He had me in and out within an hour. Excellent job. Just make sure to get a hold of the actual service department for information. You may get redirected to a call center where they are not as informed as the actual Shottenkirk employees. More
by rhg31975
Other Employees Tagged: John Heaton
November 12, 2024
Ginger always goes above and beyond for her customers. The team that John Heaton and Tyler Bone has constructed provides a great customer service throughout the North Georgia Area. The team that John Heaton and Tyler Bone has constructed provides a great customer service throughout the North Georgia Area. More
by PATRICK.MARTEL79
Verified CustomerOther Employees Tagged: Tyler Bone, John Heaton , Ginger
November 10, 2024
I have the best service advisor EVER! ! He is always on top of things and takes care of all my service needs. The dealership is always sparkling clean and pleasant. I am very satisfied wit ! He is always on top of things and takes care of all my service needs. The dealership is always sparkling clean and pleasant. I am very satisfied with my Honda service department at Shottenkirk Honda of Cartersville. More
by TINA0313
November 10, 2024
I LOVE this place! ! I always feel so welcome and appreciated. Customer service 100% Thank you! ! I always feel so welcome and appreciated. Customer service 100% Thank you! More
by AMYPOPE3
Other Employees Tagged: Richie Goetz, Kevin Etters , The guy who gave me a ride (Jordan, I think)-really nice. Thanks!
November 08, 2024
We have Always excellent customer service. I have never had anything but great care. Thanks I have never had anything but great care. Thanks More
by CSWEET53
Other Employees Tagged: Jordan Waters, John Heaton, Richie Goetz, Kevin Etters
November 02, 2024
You guys dig great. Care is working perfectly and that is appreciated. Cheers, Winnfred Smith Cartersville, GA. Care is working perfectly and that is appreciated. Cheers, Winnfred Smith Cartersville, GA. More
by Winnfred
Other Employees Tagged: Richie Goetz
November 01, 2024
Shottenkirk did a good job on my 2018 CRV. The valet service took me to the Booth Western Art Museum where I could relax and study the art in the Museum while I waited. This is a very nice The valet service took me to the Booth Western Art Museum where I could relax and study the art in the Museum while I waited. This is a very nice service. Terry Ford kept me informed by text throughout the process, so I knew what was happening. More
by MSTRICK96
October 31, 2024
Detailed updates provided on maintenance procedures. Great service with follow up communication to make sure that I am happy with their service and to confirm that I am not having any issues. Ginger goe Great service with follow up communication to make sure that I am happy with their service and to confirm that I am not having any issues. Ginger goes above and beyond each time I visit. Amazing! More
by SUEKTHAC
Other Employees Tagged: Ginger Chapman
October 30, 2024
Had a leisurely wait while I had my vehicle serviced and could have been driven to the shopping center if I wanted. could have been driven to the shopping center if I wanted. More
by FLANCO
Other Employees Tagged: Jordan Waters, John Heaton, Richie Goetz, Kevin Etters
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