"Very helpful, took time with us to make sure we ate..."
Very helpful, took time with us to make sure we ate satisfied, Very friendly. Glad we bought our vehicle from them.
"Terry and Scott gave all star service and I will high ly..."
Terry and Scott gave all star service and I will high ly recommend to friends and colleagues. all issues were address edin a professional manor
"Terry was amazing and extremely friendly. I came in for a..."
Terry was amazing and extremely friendly. I came in for a paint job and the wait was approximately 2 hours , within those hours Terry came by to check up and update me about the car and that was very nice of him to do.Thank your for your service, your patience and kindness 🙂
"Terry Hogan displays excellent customer service, from the..."
Terry Hogan displays excellent customer service, from the moment I entered the service department he greeted me with a friendly smile and explained the next steps to servicing my 2022 KIA Seltos.
"The dealership is only as good as the employees make it..."
The dealership is only as good as the employees make it and I can honestly state Terry Hogan is a shining star who displays excellent customer service.
Other Employees Tagged:
"Terry was very awesome to deal with! Great communication..."
Terry was very awesome to deal with! Great communication throughout the process of repairing my vehicle and he wants to make sure everything is done right.
"Mr. Hogan saved the day for me and my 3 children! He was..."
Mr. Hogan saved the day for me and my 3 children! He was able to guide me through fixing a flat tire with a portable air pump that I did not even know I had!!! He was patient and kind and I could not have been more thankful for him. The receptionist was very courteous and showed extreme empathy to me as well!!! Great customer service.
"We don’t know what can be said about a “Customer Service..."
We don’t know what can be said about a “Customer Service Superhero” that the name doesn’t already imply, but Terry Hogan is that! My husband and I recently purchased our second car from Kia of Wesley Chapel. Terry helped us with two after-the-sale items that needed to be taken care of. In both instances, Terry went “above and beyond” what would be required to assist a customer. For the first appointment Terry was in constant communication with us to make sure that everything was lined up and taken care of to our satisfaction. For the second appointment, where a key had to be cut, Terry made sure the key was cut before we arrived so that there would be minimal time needed to program the key after we arrived (and he even drove to the dealership on his day off)! There were issues getting the key due to Covid and the chip shortage. When the key finally arrived at the dealership, Terry made sure he was there to personally take care of programming the key. We only had to wait less than 20 minutes and the key was programmed, our car washed, and we were on our way home! Excellent service from each employee we have ever dealt with at Kia of Wesley Chapel. Why would anyone want to purchase a car from any other dealership??? We are customers for life.
"Terry was extremely helpful in getting my additional key..."
- Sandra C.
Terry was extremely helpful in getting my additional key FOB and some other details that were required for my brand new 2021 KIA Sorento. Terry is always available and helpful and is determined to get the job done!
"Very friendly and helpful staff. I Just wished that they..."
Very friendly and helpful staff. I Just wished that they would hurry up and be done with the remodel because it was very uncomfortable and hot and no place that was cooler that had cool drinks or snacks in waiting area while purchasing a car. But definitely will come back to purchase my next vehicle👍🏻