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Thomas Hackett

Overview Reviews (817) Inventory (239)

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Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8

817 Reviews

Overview Reviews (817) Inventory (239)

Dealership Experience

12 yrs, 3 mos

Languages Spoken

English

4.8

817 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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817 Reviews of Thomas Hackett

February 18, 2026

Dealership Rating

Employee Rating

Great service coupled with a high degree of professionalism depicted by their service managers. Thank you. professionalism depicted by their service managers. Thank you. More

by clemcol

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Gasiunas, Mathew Rivera

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Feb 18, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad to hear our service managers provided such professional and attentive service. We truly appreciate your review and look forward to assisting you again.

February 17, 2026

Dealership Rating

Employee Rating

The dealership is timely responsive and the job was done in a reasonable time. The procedure is simple and direct and I do not encounter any difficulty. in a reasonable time. The procedure is simple and direct and I do not encounter any difficulty. More

by the_advisor2001

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Feb 17, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We’re glad to hear our team was responsive, the service was completed in a timely manner, and the process was simple and easy for you. We truly appreciate your feedback and look forward to serving you again.

February 15, 2026

Dealership Rating

Employee Rating

I was welcomed with a smile in the garage and also by Tom Hackett. He answered all of my questions-very knowledgeable. Very happy experience with everyone. Hackett. He answered all of my questions-very knowledgeable. Very happy experience with everyone. More

by Kimverven

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Feb 15, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re so glad you were welcomed right away and that Tom Hackett was able to answer all your questions and make your visit such a positive experience. We truly appreciate your review and look forward to seeing you again.

February 14, 2026

Dealership Rating

Employee Rating

Work appears to be well done. Hackett was helpful. Cold calls to dealership were hard to get through to a person. Hackett was helpful. Cold calls to dealership were hard to get through to a person. More

by dvandenbroek55

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Feb 14, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear the work was well done and that Hackett was helpful during your visit. We also appreciate you letting us know about the difficulty reaching someone by phone. Your comments help us improve, and we’ll be sure to share this with our team.

February 14, 2026

Dealership Rating

Employee Rating

The whole appointment process went off without delay. I was immediately attended to when I arrived. Then Thomas Hackett got me checked in and went over the service process. I especially liked the technic I was immediately attended to when I arrived. Then Thomas Hackett got me checked in and went over the service process. I especially liked the technician video showing me what was being done to my car. The service was performed quickly and I was on my way. More

by bobcpr2000

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Feb 15, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad to hear your appointment went smoothly and that you were checked in right away by Thomas. It’s great to know you appreciated the technician video and the quick, efficient service. We truly appreciate your feedback and look forward to serving you again.

February 10, 2026

Dealership Rating

Employee Rating

It's always a pleasure doing business with them. Thomas Hackett was very helpful and made sure all my needs were met. Thomas Hackett was very helpful and made sure all my needs were met. More

by tippawood

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Feb 10, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re so glad to hear it’s always a pleasure doing business with us. Thomas Hackett will be happy to know he made sure all your needs were met. We truly appreciate your continued trust and look forward to seeing you again at DCH Wappingers Falls Toyota!

February 09, 2026

Dealership Rating

Employee Rating

It was amazing. They are so helpful with getting all my cars in to be fixed. They are so helpful with getting all my cars in to be fixed. More

by Kloc6171

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Feb 09, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re so glad to hear our team was helpful in getting all of your cars taken care of and making the process easy for you. We truly appreciate your trust and look forward to helping you again whenever you need us.

February 08, 2026

Dealership Rating

Employee Rating

I thought I was to have a recall fixed and oil change. The person I checked in with said I wasn't due, and so I didn't have it done. But now my car says I'm due, and the sticker too. The person I checked in with said I wasn't due, and so I didn't have it done. But now my car says I'm due, and the sticker too. More

by COGGSHOBBIT

Verified Customer

Recommend Dealer

Other Employees Tagged: Thomas Hackett

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Feb 11, 2026 -

DCH Wappingers Falls Toyota responded

Hello, Thank you for sharing your experience. Our service advisor, Tom Hackett, has reached out to you and will be happy to review and address your concerns directly.

January 31, 2026

Dealership Rating

Employee Rating

Joseph Degroat has sold us our second car in 18 Mos and he is fantastic. he is fantastic. More

by eegeland

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Feb 01, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re thrilled to hear that L. Joseph Degroat has helped you not just once, but twice in the past 18 months. We appreciate your trust and are glad he made the experience fantastic! 🚗⭐

January 30, 2026

Dealership Rating

Employee Rating

My experience with DCH is always top notch and professional. I have no worries when I bring my car there for service. professional. I have no worries when I bring my car there for service. More

by chris_dam

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

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Jan 30, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We’re glad to hear your experiences with DCH are always top-notch and professional, and that you feel confident bringing your car in for service. We truly appreciate your trust and support.

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