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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
760 Reviews

Dealership Experience

11 yrs, 8 mos

Languages Spoken

English English

4.8

760 Reviews

Write a Review

760 Reviews of Thomas Hackett

July 23, 2025

Dealership Rating
Employee Rating

Very easy process from check-in to vehicle being ready! Love the video inspection with details. I'm looking forward to scheduling the recommendations provided by your mechanics. Thank you DCH More

by jenuine1430
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jul 23, 2025

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We're so glad to hear the process was smooth from start to finish and that you enjoyed the detailed video inspection. It's great to know you're planning to schedule the recommended services—our team is here whenever you're ready. Thank you for choosing DCH.

July 22, 2025

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Employee Rating

It’s where I refer all of my people to and I’ve always had a great experience thank you again More

by JAMAALC1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Joe DeGroodt , Chris

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Jul 22, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your continued trust and referrals—it truly means the world to us! We're thrilled to hear you've consistently had great experiences. We're always here for you and your people—thank you again for the support! 🙌

July 19, 2025

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Employee Rating

I didnt like that you guys started to charge me $40 ! ! Just to rotate my tires especially when you have it up on the lift anyway! Other places do ut for free when i get oil changes at Monro or Mavis. More

by STRETCHFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 19, 2025

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

July 18, 2025

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Employee Rating

Work was performed in a timely manner and cost was right at estimate . My truck rides nice . Nice job . More

by BONESAWSRDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Jul 18, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear the work was completed on time, within the estimated cost, and that your truck is riding smoothly. We appreciate your trust in us and look forward to helping you again in the future!

July 14, 2025

Dealership Rating
Employee Rating

The dealership and Tom Hackett are always helpful and provide great care and attention to the car and service needed. The problem is identified and explanations and solutions given. All is done in a time More

by USAFAMOM007
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jul 14, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words and thoughtful feedback. We're thrilled to hear that Tom Hackett and our team have consistently provided the care, attention, and clear communication you deserve. Keeping our customers informed and comfortable throughout the service process is a top priority, and we're glad that commitment has made a positive impact on your experience. We truly appreciate your continued trust in us and look forward to serving you again in the future!

July 11, 2025

Dealership Rating
Employee Rating

This was the first time I have gone to this dealership. I found staff friendly and professional. More

by pwperfect
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 11, 2025

DCH Wappingers Falls Toyota responded

Thank you for choosing our dealership for your first visit! We're happy to hear you found our staff friendly and professional. We look forward to serving you again soon!

June 28, 2025

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Employee Rating

My experience at DCH-Toyota is always friendly. I am confident that each representative is knowledgeable about whatever issues our vehicles may be having. We are a Toyota-driving family, so DCH-Toy More

by Delvin25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Jun 29, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words and continued loyalty! We're honored to be your trusted Toyota dealership and to serve your Toyota-driving family. It's great to hear that our team consistently provides friendly and knowledgeable service. DCH Toyota will always be here for you — thank you for making us your home!

June 24, 2025

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Employee Rating

Excellent service and very well in tune with my problem and needs all were professional More

by JOSEPH.UVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Jun 25, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad our team was attentive to your needs and provided professional, excellent service. We appreciate your trust and look forward to assisting you again!

June 18, 2025

Dealership Rating
Employee Rating

They got the job done. So far no leaks. My car was ready when I needed it. More

by mrnegative248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Jun 18, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear the job was done right and your car was ready on time. If you need anything else, we're always here to help!

June 08, 2025

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Employee Rating

Very good service. Polite and attentive. The video of the service was very nice and informative. More

by SUSALU01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Jun 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad you appreciated the service and found the video helpful. We look forward to serving you again!

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