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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
855 Reviews

Dealership Experience

12 yrs, 4 mos

Languages Spoken

English English

4.8

855 Reviews

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855 Reviews of Thomas Hackett

March 16, 2026

Dealership Rating
Employee Rating

Too long of a wait for what service was performed. 1/2 hour procedure, 2-hour wait. Also, this is the 4th survey received. Very annoying More

by NORMFREED
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Mar 16, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

Mar 16, 2026

NORMFREED responded

Looking at previous reviews, this seems to be a recurring issue for your service center. There is no excuse for a 2-hour plus wait for an uneventful oil change. I arrived a few minutes before the scheduled service time, was immediately greeted and checked-in. The stated hour wait would be acceptable, not 2+ hours. You can do better.

March 16, 2026

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Employee Rating

Tom was a big help in making sure our tire warranty applied and for helping me out with getting my phone charged. Tom, thank you. More

by rfcourtien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 16, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad to hear Tom was able to help with your tire warranty and even assist with charging your phone. We truly appreciate your support and will be sure to share your thanks with him!

March 14, 2026

Dealership Rating
Employee Rating

I was told service would take an hour and a half. I was there over 3 hours, and did not add any additional services during my visit More

by KEVINJONES1991
Recommend Dealer
No

Other Employees Tagged: Thomas Hackett

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Mar 14, 2026

DCH Wappingers Falls Toyota responded

Kevin, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

March 12, 2026

Dealership Rating
Employee Rating

A great place with friendly staff and caring staff! The technicians do a great job on my car!! The place is very clean and comfortable. More

by SKADIDLER507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Mar 13, 2026

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re glad you find our team friendly and caring, and that you’re happy with the work our technicians do. We also appreciate you noticing our clean and comfortable facility. It means a lot to us.

March 12, 2026

Dealership Rating
Employee Rating

Always professional I trust the dealership, because they have enough business, they don't have to screw me doe $10 More

by Ancesterdude
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Mar 13, 2026

DCH Wappingers Falls Toyota responded

Thank you for your trust. We’re glad you feel confident in our team and appreciate your loyalty.

March 12, 2026

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Employee Rating

Quick service. Friendly staff. I appreciated the fact that the service included a video and a ride with a mechanic to describe an issue. More

by FRANK.BACKER
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Mar 13, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback, Frank! We’re glad you had a quick service experience and enjoyed the video and ride-along with our mechanic. We appreciate your kind words about our team and look forward to helping you again.

March 12, 2026

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Employee Rating

It was fine. Recieved suggestions from the tech, but nothing from service, I asked about it, then waited another hour or more for the suggestion to get fixed. Thi More

by JESSEHERMAN88
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Mar 13, 2026

DCH Wappingers Falls Toyota responded

Hi Jesse, we apologize for the delay and truly appreciate your patience while we worked to resolve the issue. Your understanding throughout this process is greatly appreciated.

March 12, 2026

Dealership Rating
Employee Rating

Great communication and professionalism. Took great care and time to rectify the problem with my vehicle and put my mind at ease. More

by TIMDOLACK
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Mar 12, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad to hear our team provided great communication and professionalism while taking the time to resolve the issue with your vehicle. It’s wonderful to know we could help put your mind at ease. We truly appreciate your support and look forward to assisting you again!

March 12, 2026

Dealership Rating
Employee Rating

Long time customer who likes it there Always feel that the employees care about giving me the proper attention More

by CLUBSALMONRK
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Mar 12, 2026

DCH Wappingers Falls Toyota responded

Thank you for being a longtime customer! We truly appreciate your continued support and are glad to hear that our team always makes you feel well taken care of. Providing attentive service means a lot to us, and we look forward to seeing you again!

March 11, 2026

Dealership Rating
Employee Rating

They were friendly and attentive All the staff were helpful, clean & comfortable waiting lounge More

by MJMATAGRANO76
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Mar 12, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad to hear you found our team friendly and attentive. It’s great to know our staff was helpful and that you enjoyed the clean and comfortable waiting lounge. We appreciate your support and look forward to assisting you again!

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