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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
743 Reviews

Dealership Experience

11 yrs, 6 mos

Languages Spoken

English English

4.7

743 Reviews

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743 Reviews of Thomas Hackett

May 20, 2025

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Employee Rating

I brought my car for a few items too complete and from the moment I drove in. I was treated with kindness and utmost appreciation for being there.. i would definitely return for servicing of my vehicle. More

by buzzonetti
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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May 20, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad you felt welcomed and appreciated from the moment you arrived. It's wonderful to hear that your service visit went smoothly, and we truly look forward to seeing you again for any future needs!

May 15, 2025

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I would not shop at this dealership again due to the difficult time they gave me during purchase with "dealer fees" then the car wouldn't start the day I purchased it. More

by LILLI316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daryl Callahan, Robert Goldberg , Sweeney,

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May 16, 2025

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

May 01, 2025

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DCH Toyota dealer has very good and cortious service. They work hard not to waste your time. More

by THESINGLETONFAMILY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 02, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're glad to hear you had a positive experience with our courteous and efficient service team at DCH Toyota. We truly appreciate your support and look forward to serving you again!

May 01, 2025

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Quick service. When I had an issue they immediately took me in no questions asked even though it was close to closing time. More

by tomnbeth2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 02, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're glad we could assist you quickly and get you taken care of, even near closing time. Your satisfaction is our priority, and we appreciate your trust in us!

April 26, 2025

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It was efficient enough. I was told it would be 40 minutes to fix but unfortunately it was more like an hour. The waiting area was spacious and neat, which made the waiting p More

by Keerthana124
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Apr 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We apologize for the extra time on your repair—it’s our goal to meet our estimated windows, and we’re sorry we fell short. We’re glad our spacious waiting area helped make the time more comfortable. We appreciate your understanding and will work to improve our timing accuracy. Please let us know if there’s anything else we can do for you.

April 23, 2025

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Excellent communication throughout the process. Easy in and out. All people I met were attentive and polite. Thank you More

by preillyirsa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Apr 23, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're thrilled to hear that your experience was smooth and that our team provided excellent communication and service. We truly appreciate your visit and look forward to helping you again in the future!

April 19, 2025

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Employee Rating

Great service, very professional Very efficient and got my car back to me quicker than I expected More

by CUPIN94
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Apr 20, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're so glad to hear you had a smooth and efficient experience. We appreciate your trust and look forward to seeing you again! 🚗✨

April 13, 2025

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Employee Rating

Tom was extremely helpful and fixed everything perfectly! He went over the details of the issue and resolved it for me quickly and efficiently More

by julepowers
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Apr 14, 2025

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're so glad to hear Tom was able to assist you thoroughly and efficiently. We'll be sure to pass along your kind words—he’ll really appreciate it! Let us know if there’s anything else we can help with in the future.

April 09, 2025

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Employee Rating

Very courteous and professional staff. From the initial check in, to the service reps, they keep you informed throughout the process. More

by MDL58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2025

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're glad to hear that our team provided you with courteous and professional service. Keeping you informed throughout the process is important to us, and we appreciate you taking the time to share your experience. We look forward to serving you again soon!

April 08, 2025

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Employee Rating

Very courteous and professional They were timely and gave a clear indication of expected costs before starting More

by GILLAH
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Apr 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're glad to hear that you had a positive experience with our team. We strive to provide clear communication and excellent service every time. We appreciate your support and look forward to assisting you again in the future!

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