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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
785 Reviews

Dealership Experience

12 yrs, 1 mo

Languages Spoken

English English

4.8

785 Reviews

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785 Reviews of Thomas Hackett

December 04, 2025

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Employee Rating

My service advisor Thomas Hackett worked quickly and made sure the job was completed promptly. He is very knowledgeable and courteous and made me feel comfortable about my car being serviced. DCH TOYOTA WAPP More

by GOODYGOESCAMPING
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Dec 04, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind feedback! We're thrilled to hear that Thomas Hackett provided you with quick, knowledgeable, and courteous service, and that you felt comfortable with the care of your vehicle. It’s also wonderful to know that the entire team at DCH Toyota Wappingers made you feel at home. We truly appreciate your continued trust and look forward to welcoming you back for your next visit.

November 20, 2025

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Employee Rating

Thomas always goes above and beyond. Never have an issue getting in for service. He makes it as easy as possible. This last service they were very accommodating. More

by pfalso2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan

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Nov 20, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing this! We’re glad to hear that Thomas continues to make your service visits smooth and stress-free. He’ll really appreciate your kind words. We’re grateful for your loyalty and look forward to helping you again!

November 16, 2025

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Strongly satisfied service given by Thomas H. He tells you what your car needs the most at the time of my appointment More

by Glenn of Brewster, NY
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Service Time
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Recommend Dealer
Yes
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Nov 16, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for the great feedback! We’re happy to hear Thomas provided clear, honest guidance about what your car needed. We appreciate your trust and look forward to helping you again!

November 10, 2025

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tom hacket needs a raise! ! He is a serious asset to the company Tom Hackett for President! 2028 More

by CR
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Nov 11, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your energetic endorsement! We really appreciate it. We’ll make sure the team sees your note about Tom Hackett.

November 06, 2025

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OK. Work satisfactory. Done in a reasonable amount of time. Kill the TV in the waiting room!! More

by PATL2070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Nov 08, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear the work was completed to your satisfaction and in a timely manner.

October 31, 2025

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Employee Rating

It’s a Great place , great people, it’s the only place I bring my cars . More

by CSERVAK20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera, Andrew Bartko, Judy Deems, Lauren Fusaro

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Oct 31, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that you trust us with all your vehicles and enjoy the experience with our team. We truly appreciate your loyalty!

October 19, 2025

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They are very friendly and honest also explain everything in detail I would recommend them thank for being so friendly. More

by kdimassimo34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Andrew Bartko, Judy Deems, Lauren Fusaro

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Oct 20, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad to hear that our team was friendly, honest, and thorough in explaining everything. We truly appreciate your recommendation and kind words!

October 14, 2025

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Employee Rating

Very clear as to work to be performed and carried out expeditiously. Only slight issue was that parts needed for recall were not available. More

by GILLAH
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Oct 15, 2025

DCH Wappingers Falls Toyota responded

We appreciate you taking the time to share your experience! It’s great to hear that our team was clear and efficient in completing the work. We apologize for the delay with the recall parts and thank you for your patience as we get everything resolved.

October 09, 2025

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Employee Rating

Great place for service. Every one in the service department is great to deal with. More

by ahm.spitfire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Oct 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're glad to hear you had a great experience with our service team. We truly appreciate your support and look forward to seeing you again!

October 03, 2025

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Employee Rating

Everyone was courteous and professional! Truck was completed when promised.i really liked the video and updates as my truck was being inspected. Highly recommend! Good job guys and girls!!! More

by David.Lazorischak
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Lauren Fusaro

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Oct 03, 2025

DCH Wappingers Falls Toyota responded

David, thank you for your wonderful feedback! We’re delighted to hear that our team was courteous and professional, and that your truck was completed as promised. It’s great to know you appreciated the video updates during the inspection. We truly value your recommendation—thanks so much!

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