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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
784 Reviews

Dealership Experience

12 yrs

Languages Spoken

English English

4.8

784 Reviews

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784 Reviews of Thomas Hackett

November 20, 2025

Dealership Rating
Employee Rating

Thomas always goes above and beyond. Never have an issue getting in for service. He makes it as easy as possible. This last service they were very accommodating. More

by pfalso2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan

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Nov 20, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing this! We’re glad to hear that Thomas continues to make your service visits smooth and stress-free. He’ll really appreciate your kind words. We’re grateful for your loyalty and look forward to helping you again!

November 16, 2025

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Employee Rating

Strongly satisfied service given by Thomas H. He tells you what your car needs the most at the time of my appointment More

by Glenn of Brewster, NY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 16, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for the great feedback! We’re happy to hear Thomas provided clear, honest guidance about what your car needed. We appreciate your trust and look forward to helping you again!

November 10, 2025

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Employee Rating

tom hacket needs a raise! ! He is a serious asset to the company Tom Hackett for President! 2028 More

by CR
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Nov 11, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your energetic endorsement! We really appreciate it. We’ll make sure the team sees your note about Tom Hackett.

November 06, 2025

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Employee Rating

OK. Work satisfactory. Done in a reasonable amount of time. Kill the TV in the waiting room!! More

by PATL2070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Nov 08, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear the work was completed to your satisfaction and in a timely manner.

October 31, 2025

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Employee Rating

It’s a Great place , great people, it’s the only place I bring my cars . More

by CSERVAK20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera, Andrew Bartko, Judy Deems, Lauren Fusaro

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Oct 31, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that you trust us with all your vehicles and enjoy the experience with our team. We truly appreciate your loyalty!

October 19, 2025

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Employee Rating

They are very friendly and honest also explain everything in detail I would recommend them thank for being so friendly. More

by kdimassimo34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Andrew Bartko, Judy Deems, Lauren Fusaro

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Oct 20, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad to hear that our team was friendly, honest, and thorough in explaining everything. We truly appreciate your recommendation and kind words!

October 14, 2025

Dealership Rating
Employee Rating

Very clear as to work to be performed and carried out expeditiously. Only slight issue was that parts needed for recall were not available. More

by GILLAH
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Oct 15, 2025

DCH Wappingers Falls Toyota responded

We appreciate you taking the time to share your experience! It’s great to hear that our team was clear and efficient in completing the work. We apologize for the delay with the recall parts and thank you for your patience as we get everything resolved.

October 09, 2025

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Employee Rating

Great place for service. Every one in the service department is great to deal with. More

by ahm.spitfire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Oct 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're glad to hear you had a great experience with our service team. We truly appreciate your support and look forward to seeing you again!

October 03, 2025

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Employee Rating

Everyone was courteous and professional! Truck was completed when promised.i really liked the video and updates as my truck was being inspected. Highly recommend! Good job guys and girls!!! More

by David.Lazorischak
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Lauren Fusaro

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Oct 03, 2025

DCH Wappingers Falls Toyota responded

David, thank you for your wonderful feedback! We’re delighted to hear that our team was courteous and professional, and that your truck was completed as promised. It’s great to know you appreciated the video updates during the inspection. We truly value your recommendation—thanks so much!

September 26, 2025

Dealership Rating
Employee Rating

Atmosphere was ok. Wait time was decent. Waiting was clean and up to par. Ok visit More

by Terryannsmith562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Mathew Rivera, Judy Deems

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Sep 26, 2025

DCH Wappingers Falls Toyota responded

We're glad to hear that your visit met expectations and that you found the waiting area clean and comfortable. If there’s anything we can do to make your next visit even better, we’d love to hear your suggestions. We appreciate your time and look forward to seeing you again.

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