Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota
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Thomas Hackett | Page 30

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
646 Reviews

Dealership Experience

10 yrs, 10 mos

Languages Spoken

English English

4.7

646 Reviews

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646 Reviews of Thomas Hackett

February 02, 2023

Dealership Rating
Employee Rating

Very clean service techs cooperative very helpful done on time will use again did all point check which I like that is done at dearship More

by Louis.gg80@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan, Mathew Rivera , Michael OHARE

Feb 02, 2023

DCH Wappingers Falls Toyota responded

We're so glad to know that our techs were very helpful - thanks!

February 02, 2023

Dealership Rating
Employee Rating

Amazing service and staffs. They were very helpful and was able to fix the problem with my car. Above and beyond. Thanks again! More

by linamerrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Gasiunas

Feb 02, 2023

DCH Wappingers Falls Toyota responded

It's really nice to hear that our team is amazing and everyone was very helpful with your needs. Thanks!

January 27, 2023

Dealership Rating
Employee Rating

Friendly, knowledgeable, and professional staff provide quality services. Listen to questions and respond with clear answers. More

by ANGELICADONES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2023

DCH Wappingers Falls Toyota responded

It's really great to hear that our team is friendly, knowledgeable, and professional. We also enjoy knowing that our team was able to answer your questions as well. Thanks!

January 26, 2023

Dealership Rating
Employee Rating

Always have a very good experience. Work done well on time and at a reasonable price More

by valvalentino777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2023

DCH Wappingers Falls Toyota responded

It's really a pleasure to hear that you always have a very good experience and our work is done on time and reasonably priced, thanks!

January 25, 2023

Dealership Rating
Employee Rating

Excellent Customer Service. The Employee were very caring. The service was very quick . The waiting area was clean. More

by dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2023

DCH Wappingers Falls Toyota responded

Thanks for sharing your kind remarks. It's really great to hear that our service team was very caring and helpful as well.

January 22, 2023

Dealership Rating
Employee Rating

Not happy”again” with this dealership it should not take over a hour and a half for a oil change. More

by Timb
Service Time
Service Communication
Recommend Dealer
No
Jan 24, 2023

DCH Wappingers Falls Toyota responded

Hello Timb, I'm very sorry to learn of your bad experience. I'd like to learn more of what happened, so I have the opportunity for correction. I can be reach directly at 845-296-4261 Thank you, Ben Carlson Fixed Operations Manager

January 22, 2023

Dealership Rating
Employee Rating

Great, clean comfortable very comfortable was very satisfied. Will visit again. Have a good day More

by NANAB0H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2023

DCH Wappingers Falls Toyota responded

It's great to hear that our team made sure you were comfortable and happy with everything, thanks!

January 20, 2023

Dealership Rating
Employee Rating

Sales people are polite ditrect and prompt getting back to me they listen and respond professional More

by linsgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler

Jan 20, 2023

DCH Wappingers Falls Toyota responded

We really appreciate your kind remarks for our team - it's great to know that everyone was professional, thanks!

January 19, 2023

Dealership Rating
Employee Rating

I like the dealership and 98% of the workers. . I did have a little verbal exchange of words with one of the service representative that draw up your paperwork to have your car serviced. That situ More

by Cathy112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2023

DCH Wappingers Falls Toyota responded

We really appreciate your feedback and we're glad to know that our general manager was very helpful to you, thanks!

January 18, 2023

Dealership Rating
Employee Rating

The work on the car was fine, but I specifically asked to have car recommendations written. (They where not) This particular service center is clearly understaffed, making it an extremely long wait diffic More

by POLORSPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 19, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact Benjamin Carlson at 845-296-4261.

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