Thomas James | Page 12

very poor customer service very poor communication .what little communication there was was less then truthful .overall very disappointed little communication there was was less then truthful .overall very disappointed More

by DONDZ06 Verified Customer Verified Customer

Report | Print

Pretty seamless negotiation and transaction. Made buying from out-of-state fairly easy. Overall very happy with my new-to-me GMC Yukon XL. The staff was friendly, courteous and helpful. I would give 4.5 Sta from out-of-state fairly easy. Overall very happy with my new-to-me GMC Yukon XL. The staff was friendly, courteous and helpful. I would give 4.5 Stars because I was saddled with last minute dealer ad-ons in typical fashion (that were not asked for or disclosed in the listed sales price); which, would not be removed. They would not budge on the KARR alarm (kind of useless), and the truck did not get the "AutoMate" treatment in any fashion. It was run through a cheap-o car wash and had some ArmorAll sloshed on. To finish the deal and get to the final paperwork, I accepted the final price despite the groveling. More

by ERIC.NODA Verified Customer Verified Customer

Report | Print

Butch was great. Explain's the new car and will help in any way he can.I was very happy with his service.The car came in earlier than expected but I was sick so he patiently waited until I felt better.Than any way he can.I was very happy with his service.The car came in earlier than expected but I was sick so he patiently waited until I felt better.Thanks again for a wonderful experience.I will be back again ! More

by MURTON_DAZ Verified Customer Verified Customer

Report | Print

They were very helpful. Helped me get what I wanted and love the car I got love the car I got More

by PALACIOS_J23 Verified Customer Verified Customer

Report | Print

I ordered my truck over 6+ months ago and had to contact my rep multiple times because of the delay (understand that it was nothing that could be done about this). When my $72k finally arrived I came to che my rep multiple times because of the delay (understand that it was nothing that could be done about this). When my $72k finally arrived I came to check it out and sign paperwork, only to be told that everything was not installed on it and the vehicle was very dirty! I had to wait another two days as I received a call saying that the vehicle had a part that just came in that the salesman was not aware of. After picking up my vehicle, I agreed to bring it back and have it serviced again and because the service dept. Left a screw or something in the speakers in the tail-bed along with loose wires. At this point I was able to get a loaner vehicle, leave my truck again, just to come back the next day to pick it up. The loaner vehicle did not have gas, so I was told to fill it up and that I would get reimbursed for it. Once I took the loaner and dropped it off, I was told a check would be mailed. I was called the next day to come and pick up the money. This was about my 4th trip to the dealership, which would not have been a problem if I lived close but was driving from San Tan. The salesman tried to make it right by giving a free detail, and a tank of gas (when we asked). I was never shown the features on my truck and was told to call if I had any questions. I have bought many different vehicles and this was by far my worst experience. I will be ordering more vehicles in the near feature, but not from Henry Brown. To spend $72k on a vehicle is a big deal to me and unfortunately this dealership did not deliver. More

by RICKEYWOOLFOLK Verified Customer Verified Customer

Report | Print

Everybody I worked with were great help. Everything went without a hitch. I appreciate the attention to my needs! without a hitch. I appreciate the attention to my needs! More

by TJCLEMENT Verified Customer Verified Customer

Report | Print

It’s the Best bought or Leased five suv in the last ten years won’t shop anywhere else years won’t shop anywhere else More

by MARCYLV Verified Customer Verified Customer

Report | Print

I have always loved this dealership for its service department. My service advisor Blaine Richie is great. Because of him, when it was time to trade my vehicle in, my first choice was Henry Brown GMC. department. My service advisor Blaine Richie is great. Because of him, when it was time to trade my vehicle in, my first choice was Henry Brown GMC. I lucked out yet again with another amazing employee, this time it was Brandon in sales. He worked hard to find me the vehicle that was the right fit for our family. He made me feel like I was the only customer and made sure the experience was top notice. I was also pleased with Kenny in after market who took extra time with me to be sure that I was set up and knew how to use my vehicles many features. I would refer anyone that is considering a car purchase or car service to give this amazing team a call. More

by JCOLE85297 Verified Customer Verified Customer

Report | Print

We loved working with Dwayne Champion! He was friendly and worked hard for us! He is the best! and worked hard for us! He is the best! More

by JODYMERRILL Verified Customer Verified Customer

Report | Print

Arron Upchurch did a fantastic job he helped make all my needs attainable. Everyone did needs attainable. Everyone did More

by LCOLL Verified Customer Verified Customer

Report | Print