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Thomas James

Overview Reviews (171) Inventory (707)

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Thomas James

Thomas James | Page 13

Sales Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.8

171 Reviews

Overview Reviews (171) Inventory (707)

4.8

171 Reviews

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171 Reviews of Thomas James

October 07, 2021

Dealership Rating

Tim Russell and the staff at Henry Brown always makes it so easy when we buy a car and this was our 6th one.. so easy when we buy a car and this was our 6th one.. More

by DBARELA6

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Eiji Pollard , Tim Russell, Joey in parts

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Oct 07, 2021 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that Tim had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 17, 2021

Dealership Rating

Love going in to shop and leaving quickly. Waggy helped make whole process efficient and quick. Adrienne was fast, friendly and smart. make whole process efficient and quick. Adrienne was fast, friendly and smart. More

by STACEYDVRS

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Adrienne Cross, Wagner Harrigan

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Sep 19, 2021 -

Henry Brown Buick GMC responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 10, 2021

Dealership Rating

Clean friendly easy to work withAble to view vehicles Clean friendly easy to work with Able to view vehicles without pressure very happy with the Buick I purchased learning each day to master controls Clean friendly easy to work with Able to view vehicles without pressure very happy with the Buick I purchased learning each day to master controls More

by liston0211

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dewight Byron, Adrienne Cross, Nick Cavalliero, Raul Bejarano, Butch Shearer, Mark Brumfield

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Sep 11, 2021 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 26, 2021

Dealership Rating

Employee Rating

With me it is always a difficult process but the HB team worked it well. I appreciated the follow-up and the service planned for the future. worked it well. I appreciated the follow-up and the service planned for the future. More

by THHAUSSJR

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brandon Warwick

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Aug 26, 2021 -

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 12, 2021

Dealership Rating

Tim was courteous and helpful. Had the vehicle started with the AC running when I showed up for the test drive. After photo coping my license, he handed me the keys for the test drive and he went back in with the AC running when I showed up for the test drive. After photo coping my license, he handed me the keys for the test drive and he went back inside. You don't get that from any other dealership in the area. Usually, the salesperson insists on going along for the test drive. I appreciated this. When I returned to pick up the vehicle, Tim was waiting for me and the time in and out of the dealership was minimum. As a cash customer, I really appreciated the efficiency once I decided to buy the vehicle. I believe my total time in and out to complete the paperwork was around 20 minutes. Very impressive. More

by billcox22

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tim Russell

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Aug 12, 2021 -

Henry Brown Buick GMC responded

Bill, Thank you for your very kind review. Tim and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 28, 2021

Dealership Rating

Very nice experience dealing with Henry Brown Buick GMC which looking to upgrade my 2013 Yukon SLT which was getting high in mileage we spoke was actually,2 salesman mr. Rob Upchurch and Mister Rigo Ramire which looking to upgrade my 2013 Yukon SLT which was getting high in mileage we spoke was actually,2 salesman mr. Rob Upchurch and Mister Rigo Ramirez had a very pleasant time and informative visit in effort to upgrade my Yukon we did purchase a very nice 2018 Yukon Denali and both salesman were very informative and helpful to get us into a later model Yukon it is a very nice vehicle I appreciate all the help and patients that they gave me and that led me to my decision and highly recommend Henry Brown Buick and GMC More

by GENEWOOD1950

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Rob Upchurch, Rigo Ramirez

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Jul 28, 2021 -

Henry Brown Buick GMC responded

Gene, Thanks for your feedback on your recent visit to Henry Brown Buick GMC. I'm glad to hear that we were able to assist you with choosing the 2018 Yukon Denali and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 18, 2021

Dealership Rating

Our experience was very refreshing, no hard sell, no pressure just a great dialogue between us and our salesman. A great way to do business pressure just a great dialogue between us and our salesman. A great way to do business More

by DVGX2

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Eiji Pollard, Dwayne Champion

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Jul 19, 2021 -

Henry Brown Buick GMC responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 02, 2021

Dealership Rating

This is the second truck that I purchased from this dealership. Awesome Service!! dealership. Awesome Service!! More

by JB

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Joe White, Dwayne Champion

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Jul 02, 2021 -

Henry Brown Buick GMC responded

Thank you, JB, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new truck! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 19, 2021

Dealership Rating

Employee Rating

Was a great buying experience and the staff was helpful and very friendly. Would highly recommend buying a vehicle from this dealership and work with Ronnie and TJ! and very friendly. Would highly recommend buying a vehicle from this dealership and work with Ronnie and TJ! More

by FEBONIQUE21

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Adrienne Cross , Ronnie Williams

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Jun 21, 2021 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad Ronnie and Thomas was able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 17, 2021

Dealership Rating

This is the 3rd vehicle we’ve purchased from this dealership. When we come in they always are very friendly. We will definitely recommend to friends. dealership. When we come in they always are very friendly. We will definitely recommend to friends. More

by Jbrouillard

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Joey Muna, Adrienne Cross, Dwayne Champion

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Jun 17, 2021 -

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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