Thomas James
Thomas James at Henry Brown Buick GMC

Thomas James | Page 14

Sales Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.8
171 Reviews
4.8

171 Reviews

Write a Review

171 Reviews of Thomas James

June 04, 2021

Dealership Rating
Employee Rating

There detailer suck an need to be trained proper detailing bought a 2021 Acadia an still chocolate on seat stain still on middle seat a kids toy an water bottle left in car and missing rubber part More

by Clune72
Customer Service
Friendliness
Price
Recommend Dealer
No
Jun 18, 2021

Henry Brown Buick GMC responded

Mr. Clune, we apologize for your initial experience. Since then, we have offered to re detail your vehicle or offered to pay for you to get the vehicle detailed on your own. You chose to get the vehicle detailed on your own. We have sent a check to reimburse you for this. We hope this helps to resolve your frustration.

May 20, 2021

Dealership Rating

We have purchased 4 new vehicles from Henry Brown and same salesman Tim Russell. Always truthful and they go out of their way to address any issues we've had. Highly recommend Henry Brown GMC More

by RICKMAC53
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross , Tim Russell

May 21, 2021

Henry Brown Buick GMC responded

Thank you so much, Rick, for your excellent review! We are so glad that Tim and our sales team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 12, 2021

Dealership Rating

Salesman Richie, Finance Dave and Management Unknown person worked with us to find the correct vehicle. Very polite and helpful. Listened to what type of vehicle and deal we were looking for. More

by Jtjsr0620
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rickie Bauman , Dave Thompson

May 13, 2021

Henry Brown Buick GMC responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 10, 2021

Dealership Rating

The salesman was very easy to get information from and didn’t come off as pushy. We had visited other dealerships that were very aggressive towards making a sale but not necessarily meeting our needs. More

by CFREEBORN001
Recommend Dealer
Yes

Other Employees Tagged: Dewight Byron, Nick Cavalliero

May 10, 2021

Henry Brown Buick GMC responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 06, 2021

Dealership Rating

The car's interior was dusty as if it set for a week on the lot with the windows down. The tire dressing was over done and sprayed out on the drive home leaving tire dressing on the fenders. The interior More

by JLFODOR
Recommend Dealer
Yes

Other Employees Tagged: Dewight Byron, Eiji Pollard

April 12, 2021

Dealership Rating

Great customer service Finance was extremely on point, Great customer service Finance was extremely on point, she answered all our questions and explained the process entirely. Accessories dept. Kenny Go More

by RGONZO69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross , Tim Bryant 5star , Kenny Gonzalez 5 Star

Apr 12, 2021

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 12, 2021

Dealership Rating

HB GMC and Joey Muna have made this new truck purchase experience even better then the last one. I am not sure how they do it since other dealerships can't seem to get anything right. It's why we keep co More

by MATTHEW_SANDER
Recommend Dealer
Yes

Other Employees Tagged: Joey Muna

Apr 12, 2021

Henry Brown Buick GMC responded

Thank you so much, Matthew, for your wonderful review! We are thrilled that Joey and our sales team had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new truck and we thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 27, 2021

Dealership Rating

Dwayne Champion is the best! We will only deal with him. We have always bought from Brown and Brown or Henry Brown dealerships. No one else for personal vehicles. More

by MIMIKM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross, Dwayne Champion

Mar 28, 2021

Henry Brown Buick GMC responded

It's fantastic to hear that Dwayne provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 13, 2021

Dealership Rating

Joey Muna has been our sales person for the last 5 vehicles we have purchased from Henry Brown Buick and GMC. He knows his business and has always taken very good care of us. More

by TRAFSYST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eiji Pollard , joey Muna

Mar 14, 2021

Henry Brown Buick GMC responded

It's fantastic to hear that Joey has provided you with great customer service while assisting you with your last five purchases! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 12, 2021

Dealership Rating

Brandon Warrick was so helpful again. I decided to purchase my car that I had been leasing and Brandon was so supportive and made the process so easy. Thank you! More

by CHERYLKTHORNE
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross, Brandon Warwick

Feb 12, 2021

Henry Brown Buick GMC responded

It's great to hear that Brandon was able to assist you with the purchase of your lease. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

Feb 13, 2021

CHERYLKTHORNE responded

Being an older & single woman, Brandon made the process of buying my car so relaxing & pleasurable. I just can't say enough about The Henry Brown family. It's a convenient location for me and I will still have Scott Usher as my service person, so I just couldn't be any more happy.

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