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Thomas James
Thomas James at Henry Brown Buick GMC
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Thomas James | Page 3

Sales Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.8
128 Reviews
4.8

128 Reviews

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128 Reviews of Thomas James

August 03, 2023

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I’m having a hard time getting promised folloup done. It is becoming frustrating. Overall I feel More

by jdfariz
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Recommend Dealer
Yes

Other Employees Tagged: Dewight Byron, Adrienne Cross, Joe White

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Aug 03, 2023

Henry Brown Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 02, 2023

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There were a few “hitches” in the process but my salesmanDeWight labored diligently to overcome them. I got what I believe is an excellent deal. More

by jdfariz
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dewight Byron, Adrienne Cross, Joe White

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Aug 02, 2023

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 21, 2023

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Great customer service all around! Rickie Bauman was our salesman and he was absolutely awesome! More

by ddiaz62
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Recommend Dealer
Yes

Other Employees Tagged: Rickie Bauman, Eiji Pollard

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Jul 24, 2023

Henry Brown Buick GMC responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Rickie could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 20, 2023

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They help me an everything I need and it was wonderful working with them thanks you so much … More

by LUNA.ANDRES27
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Recommend Dealer
Yes

Other Employees Tagged: Conor Craig

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Jul 21, 2023

Henry Brown Buick GMC responded

Thank you so much, Luna, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 19, 2023

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Never received my paperwork, Was told by Dwyane that Eiji would email them to me. Also was told they were working on getting my spare key from previous owner, never heard back from Dwyane. Called him once an More

by acjt4
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Recommend Dealer
No

Other Employees Tagged: Eiji Pollard, Dwayne Champion

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Jul 22, 2023

Henry Brown Buick GMC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 04, 2023

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Highly recommend this car dealership over Earnhardt any day. The sales people are super fast and attentive go check it out for yourself More

by SPARKYTOM
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Dewight Byron, Wagner Harrigan, Nick Cavalliero, Dwayne Champion

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Jul 04, 2023

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 04, 2023

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Customer for life. Professional, responsive, committed, and great follow-up. Wagner is an absolute pleasure to do business with. Rare to come across a professional li More

by Heschi
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Recommend Dealer
Yes

Other Employees Tagged: Adrienne Cross, Wagner Harrigan

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Jul 04, 2023

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Wagner can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 29, 2023

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Rickie Bauman was excellent! We had some unique requests and he was able to accommodate us with no issues! Eiji Pollard made it easy as well!! Great dealership! More

by DBARELA
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Rickie Bauman, Eiji Pollard

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Jun 30, 2023

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that Rickie had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 16, 2023

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The purchases of a 2024 HD and a 2023 Buick were excellent - no pressure and a high level of customer satisfaction. Thanks Dwayne! More

by BRIANBARNEYAZ
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Recommend Dealer
Yes

Other Employees Tagged: Nick Cavalliero, Dwayne Champion

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Jun 17, 2023

Henry Brown Buick GMC responded

Thank you, Brian, for your kind words for Dwayne and for this review! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 09, 2023

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Great experience purchasing a vehicle at Henry Brown. Juan was very helpful. He explained everything and saw our deal through from start to finish. More

by jnephew1
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eiji Pollard , Juan handled our deal from start to finish and he was very helpful and patient with us. I would give him 5 stars for sure.

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Jun 09, 2023

Henry Brown Buick GMC responded

It's great to hear that Juan was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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