Thomas Merritt | Page 5

Happy with our new Subaru We spent hours researching every detail between two different car makes and models. We ended up going with the 2017 Subaru Outback. Tom Merritt help We spent hours researching every detail between two different car makes and models. We ended up going with the 2017 Subaru Outback. Tom Merritt helped us along our decision making process always answering questions and attempting to satisfy our wishes while maintaining a fair price for us. The car we decided on was not on A&T's lot and we did have to wait longer than expected but as they say "Good things come to those who wait!". A&T gave us a good price and good people to work with. Looking forward to continuing to use their service in the future. More

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Extremely pleased We just purchased a 2017 Forester and were extremely pleased with everyone who worked with us. A&T did not have the exact car we wanted on their lot, We just purchased a 2017 Forester and were extremely pleased with everyone who worked with us. A&T did not have the exact car we wanted on their lot, but Tom located one at another dealer. As it turned out, there were delays in getting it, and we ended up choosing a different one that A&T had just gotten in. Tom was great, however, about keeping us posted and answering our e-mails and phone calls quickly. Options and additional packages were explained and offered by both Tom and Tony, but we were never high pressured to buy them. When we took possession, Loyda was great about taking time to explain all the many features, and to answer all of our questions. This is our third Subaru from A&T and I highly recommend them! More

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A&T Subaru was awesome! We were very happy with our experience of the purchase of my 5th Subaru. Everyone was pleasant and knowledgeable and we will be recommending A&T Suba We were very happy with our experience of the purchase of my 5th Subaru. Everyone was pleasant and knowledgeable and we will be recommending A&T Subaru to family and friends. More

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Good Ol' Fashioned Friendly, Personal Attention On the way home from a bad experience at another dealership, we drove past A&T Subaru, where my wife had been getting her Foresters serviced, and I sa On the way home from a bad experience at another dealership, we drove past A&T Subaru, where my wife had been getting her Foresters serviced, and I said that we might as well go back and see what they have. When I entered the sales office, I looked around like being at a party where I did not know anyone. Tom Merritt stopped what he was doing and acted like a host. Still on guard from the previous dealership, I was ready to defend myself from typical sales badgering - but it did not happen. Tom was kind, patient, and interested in my vehicle needs. Even though it was late, he showed me two used Foresters and we test drove one to satisfy my curiosity - the other one was more of interest but beyond my means. Tom took the time to show me hypothetical financing for me to consider. I mostly wanted to find out what it was like to work with Tom and this dealership - it was a refreshing experience. The other unusual characteristic of this dealership was that every employee that passed by offered a greeting or acknowledgment of some kind. It was like being in a friendly small town were people treat others with courtesy and respect - almost like being in Mayberry (no Aunt Bea's pies, though). A couple of days later, Tom informed me that the sales manager offered a price reduction, which made the more desirable Forester more affordable. Poor Tom endured my relentless inquiries and excessive requests to allay my worries and satisfy my paranoia about buying a high mileage used vehicle. In the end, with a generous contribution from my wife, Tom and the finance manager, Tony Galinski, and likely others behind the scenes, made things work out so that I could purchase this Forester. So, they got a used vehicle off their lot and I got a decent used vehicle. I guess you could say it was a win-win. Overall, it was an unexpected, low-pressure, pleasant experience. If you are in the market for vehicle but want to avoid the typical sales experience, go talk with Tom Merritt - he is a nice, low-keyed, patient, and friendly person to work with. More

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Excellent Service! When my husband and I decided we were in the market for a new vehicle we visited three different Subaru dealerships. We were by far most pleased with When my husband and I decided we were in the market for a new vehicle we visited three different Subaru dealerships. We were by far most pleased with A &T. The prices were lower than the rest and they were extremely accommodating in getting the few "extras" we really wanted. We never felt like we were being pushed into anything and the atmosphere never felt too "salesy". From start to finish (including follow up calls) this was hands down the best car buying experience we've had! More

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Amazing customer service A great experience! Everyone was exceptionally nice and really moved as fast as they could during out purchase process. Awesome deals and offers. Very A great experience! Everyone was exceptionally nice and really moved as fast as they could during out purchase process. Awesome deals and offers. Very clean and comfortable! Will be buying cars from here as long as I can! Thank you A&T!!! More

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Great product from vehicle to service! Getting good service can really lower your stress when spending a "chunk of change". Tom was extremely helpful in my choice, options and I never felt Getting good service can really lower your stress when spending a "chunk of change". Tom was extremely helpful in my choice, options and I never felt pressured. Tony answered my questions and was very thorough. Loyda was extremely helpful in eplaining the electronics and functionality of my new purchase. Staff was friendly, warm and fuzzy. I look forward to my Subaru experience with A&T. I would not hesitate to recommend this dealership. More

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Easy, painless new car buying experience I was concerned about purchasing a new car due to the whole reputation of the car dealership experience, but as soon as we met our salesman, Tom, my w I was concerned about purchasing a new car due to the whole reputation of the car dealership experience, but as soon as we met our salesman, Tom, my worries were put at ease. Tom was very knowledgeable in answering all our questions, both about the cars themselves and the new car buying process, and was just generally very helpful. Both Tony and Stephen were also a pleasure to deal with as we finalized our purchase. We test-drove, traded-in, financed, and drove away in a new car within just a few hours! More

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Kind and Helpful Salesman! Overall a Great Experience! I found myself in need of a new (used) car quickly when mine was totaled by the insurance company. From the start Tom was helpful and focused on my ne I found myself in need of a new (used) car quickly when mine was totaled by the insurance company. From the start Tom was helpful and focused on my needs and wants in a vehicle without talking money upfront. He helped me find the perfect fit without hounding me with questions about how I was going to pay or trying to rope me into financing I didn't want. He was up front with me about all of the maintenance records for the car I was interested in. The Subaru Forester I ended up purchasing had a great price and was very well cleaned and detailed prior to my driving it off the lot. I felt like I was buying a brand new car!! The dealership itself is very good to its customers, with low interest financing, amazing warranties, and maintenance loyalty programs that save funds for your next down payment on a car you purchase there. I look forward to driving my Subaru for many years to come, but when I do need a new vehicle, now I know where to go! I would happily do business with this dealership again in the future. More

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Small town, privately-owned and friendly We liked the small-operation friendliness of the whole experience. A&T is a family of talented folks, mostly youngsters. The car sold itself, and ye We liked the small-operation friendliness of the whole experience. A&T is a family of talented folks, mostly youngsters. The car sold itself, and yes, I feel we received an excellent deal on a 2017 Outback Limited. More

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