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Tim Cesar
Tim Cesar at Gordie Boucher Ford of Menomonee Falls

Tim Cesar

Service Advisor

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.7
29 Reviews
4.7

29 Reviews

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29 Reviews of Tim Cesar

February 04, 2026

Dealership Rating
Employee Rating

Fabulous service! Love the video describing the problem. The level of communication was great. I was kept up to date along the two week journey. More

by JUBRANTJ
Recommend Dealer
Yes

Other Employees Tagged: Tim Cesar

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Feb 04, 2026

Gordie Boucher Ford of Menomonee Falls responded

It’s great to hear the video explanation and updates over the two week process kept you well informed. Thank you for trusting us with your Ford. Tim and our service team appreciate your kind feedback.

January 30, 2026

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Employee Rating

Tim & the mechanics worked very hard to get to the heart of my car problem. I really appreciated that. So far it's working fine & I can only hope it continues. More

by BEV.BELLA
Recommend Dealer
Yes

Other Employees Tagged: Tim Cesar

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Jan 31, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. Please don't hesitate to reach out if you need anything else. Melvin Ehnert melvin.ehnert@boucher.com

January 30, 2026

Dealership Rating
Employee Rating

Service Department still sucks. Still lacking communication to client.This has been an ongoing issue. More

by TK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 03, 2026

Gordie Boucher Ford of Menomonee Falls responded

TK, Providing a positive service experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Melvin Ehnert melvin.ehnert@boucher.com

January 14, 2026

Dealership Rating
Employee Rating

New building was wonderful, employees are just as friendly. Time with the vehicle was decent. More

by RFLORES3922
Recommend Dealer
Yes

Other Employees Tagged: Tim Cesar

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Jan 14, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Melvin Ehnert melvin.ehnert@boucher.com

January 14, 2026

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Employee Rating

Service was great. Everything completed ahead of time It was really really really really good More

by Clamwahl
Recommend Dealer
Yes

Other Employees Tagged: Tim Cesar

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Jan 14, 2026

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls! Melvin Ehnert melvin.ehnert@boucher.com

December 25, 2025

Dealership Rating
Employee Rating

Beautiful brand new dealership, lots of staff in service right at open. However 45 minutes for a scheduled tire rotation is frankly ridiculous. Norma was very courteous and professional but her hands are ti More

by DEeDZ9707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio, Angelo Gagliano

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Dec 28, 2025

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly. I would love to get to the bottom of this and turn things around for you. Melvin Ehnert melvin.ehnert@boucher.com

December 22, 2025

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Employee Rating

Great communication from Tim appointment was started and completed on time. Nice facility, waiting room. My preferred dealer. More

by bill b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 22, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Melvin Ehnert melvin.ehnert@boucher.com

December 20, 2025

Dealership Rating
Employee Rating

It all worked out . Everything worked out in the end ???? . . . More

by p_br0wn
Recommend Dealer
Yes

Other Employees Tagged: Tim Cesar

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Dec 21, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Melvin Ehnert melvin.ehnert@boucher.com

December 20, 2025

Dealership Rating
Employee Rating

Nice people and willing to go the extra mile to resolve your issue no matter how difficult the problem. More

by RANDY LIEBAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Duncan

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Dec 20, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Melvin Ehnert melvin.ehnert@boucher.com

December 13, 2025

Dealership Rating
Employee Rating

Great Tim Cesar is the single greatest employee of his generation. From start to finish he walked me through the process and made everything very simple. That man deserves a raise. Hire more Tim Cesars More

by JOSHUA.CESAR89
Recommend Dealer
Yes

Other Employees Tagged: Tim Cesar

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Dec 13, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Melvin Ehnert melvin.ehnert@boucher.com

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