Tim Ebens
Tim Ebens at Luther Family Buick GMC
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Tim Ebens | Page 25

Service Manager

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

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4.8
253 Reviews
4.8

253 Reviews

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253 Reviews of Tim Ebens

October 15, 2018

Dealership Rating
Employee Rating

Okgreat! They are talented, and brilliant, and incredible, and amazing, and show stopping, and spectacular, and totally unique, and completely not the same as More

by eboneebens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 24, 2018

Dealership Rating
Employee Rating

Buick LaSabre Limited needed Alternator My 2005 Buick LaSabre was towed into Luther Buick and Robin in Service was very courteous in taking my information to give to the People that would wo More

by Esky55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson

Sep 26, 2018

Luther Family Buick GMC responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

September 21, 2018

Dealership Rating
Employee Rating

Horrible After checking in my vehicle it took 1 hour and 20 minutes waiting for the shuttle to the time I got dropped off for work making me 45 minutes late fo More

by 1hour20minutes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 26, 2018

Luther Family Buick GMC responded

Thank you for your feedback. Here at Luther Family Buick GMC, we pride ourselves in customer satisfaction, so it's very disappointing for me to hear about your recent experience with our staff. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 29, 2018

Dealership Rating
Employee Rating

Thank you for the excellent service! Thank you so much for your excellent service! Everything was done as promised! The extra nice touch was that my car was washed! I very much appreciat More

by DHF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2018

Luther Family Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 24, 2018

Dealership Rating

Service They are always very kind They do a great job and I will always go back there. I highly recommend them. You won't be disappointed. More

by ANDERSONTND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 28, 2018

Luther Family Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

August 23, 2018

Dealership Rating
Employee Rating

The service was great. Very knowledgeable and proficient! I really appreciated the free complimentary ride back to my place do I didn't have to wait at the Dealership. I would highly recommend this place to p More

by AFSMITH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 28, 2018

Luther Family Buick GMC responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 22, 2018

Dealership Rating
Employee Rating

Great service I. Get my oil changes and tire rotations there all the time, very courteous and always checking for recalls, the snacks and drinks while waiting are a More

by d1davis57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anita Hetler, Tony Emmerich , Wayne Ellefson, Luther Representative

Aug 01, 2018

Luther Family Buick GMC responded

We are so glad we could take care of all of your needs! Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 18, 2018

Dealership Rating
Employee Rating

Best service shop in town. I had brought my non gm vehicle into Luther Family Buick GMC to get my AC recharged. Everyone was very friendly and treated me with respect. The recep More

by LHoefs86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul McDonald , Dill Baasch (service tech)

Jun 19, 2018

Luther Family Buick GMC responded

It’s great to know that our staff provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 14, 2018

Dealership Rating

Poor poor poor Every time I have brought my truck in there has been some sort of problem with either not knowing what the problem with the truck is. I have had high More

by johnson_seth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jun 18, 2018

Luther Family Buick GMC responded

Hello Seth, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact myself or a member of the service department to get in touch so we can work towards an understanding. Thank you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 01, 2018

Dealership Rating
Employee Rating

Number ONE Excellent dealership. Staff is top notch both in sales and service. I highly recommend them! This is my second car I have purchased from Luther. I More

by RANDY.VIGEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Corey Berghorst, Mark Carlson

Jun 05, 2018

Luther Family Buick GMC responded

Randy, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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