Tim Sterling | Page 51

Great Customer Service This is my third Escape purchase at Klaben and each time it’s been a good experience. This time Roscoe and Tim had to tag team it as Roscoe had to un This is my third Escape purchase at Klaben and each time it’s been a good experience. This time Roscoe and Tim had to tag team it as Roscoe had to unexpectedly leave so Tim took over and provided the same awesome customer service and when I had to pick up the vehicle I was in and out pretty quickly. Love my White Escape with the Sports package! Tim - Thanks for going out of the way to line up three different color Escapes side by side so I can compare and make my decision! Check out Roscoe and Tim at Kent Klaben Ford when you need a vehicle! You won’t regret it! Happy customer, Rosa Collazo-Smith More

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Nice car. Nice price A very pleasant experience worked with Tim and with Terry Both were helpful and paid attention to all my requests and got me a great deal A very pleasant experience worked with Tim and with Terry Both were helpful and paid attention to all my requests and got me a great deal More

by Hutch Verified Customer Verified Customer

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Wonderful customer service experience! Tim Sterling has exceptionally great customer service! I was very impressed with how he handled not only the questions I had about all the used cars o Tim Sterling has exceptionally great customer service! I was very impressed with how he handled not only the questions I had about all the used cars on the lot but also his willingness to spend time helping me pick out the car that is right for my family. He went above and beyond not only before but as well as after I picked a car out ( 2013 Ford Escape in ginger ale metallic) to show my husband and I how to operate everything in the car and even set up Sync for our phones for us. I will absolutely return just because of the great service that he provided us I felt very comfortable purchasing a car at Klaben Ford and will return for further car purchases! Thank you Tim for not being the typical car salesman that everyone dreads I am absolutely thrilled with my new car! He deserves employee of the month! A special thank you to Rich Klaben for coming over just to thank us for our purchase. I really thought it was a special moment to be thanked by Mr. Klaben himself. Klaben really knows how to sell cars and take care of their customers! More

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Awesome down to earth staff Coming to this dealership really made car shopping less stressful ! When I specified what I was looking for and my price range , the staff found just Coming to this dealership really made car shopping less stressful ! When I specified what I was looking for and my price range , the staff found just the right SUV for my families needs Thank you for making this process quick , and easy! Will definitely be buying my cars here in the future 😊 More

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Very Happy! The staff at Klaben Ford was great in helping us with our new lease. Tim Sterling was very knowledgeable in the cars we were test driving. He made pi The staff at Klaben Ford was great in helping us with our new lease. Tim Sterling was very knowledgeable in the cars we were test driving. He made picking one a lot of fun! No pressure. Once we choose a car.; The whole staff made things quick and easy😊 Tim Sterling and James Stickler started the first steps and Doug Levin and Jen finished with the finances. Thank you! More

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GREAT EXPERIENCE AS USUAL BEEN WORKING WITH THIS PARTICULAR DEALERSHIP FOR YEARS AND YEARS. HAVE NEVER HAD A BAD EXPERIENCE. ALWAYS, ALWAYS, TOP NOTCH. BETWEEN FAMILY AND FRIE BEEN WORKING WITH THIS PARTICULAR DEALERSHIP FOR YEARS AND YEARS. HAVE NEVER HAD A BAD EXPERIENCE. ALWAYS, ALWAYS, TOP NOTCH. BETWEEN FAMILY AND FRIENDS, WE HAVE LEASED AND PURCHASED WELL OVER 50+ CARS AND TRUCKS. ALWAYS A GREAT EXPERIENCE, WE FEEL WE'RE PART OF THE FORD FAMILY. WILL NEVER GO ANYWHERE ELSE. More

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Accurate and relaxing and trustworthy experience! I've always gotten much more service than I'd expected with personable and professional explanations and recommendations. This is the second Ford Esc I've always gotten much more service than I'd expected with personable and professional explanations and recommendations. This is the second Ford Escape I've gotten through Klaben and I view myself a "Klaben Girl" now and in the future! I'm in my second Ford Escape now due to the excellent sales and maintenance service I received in Klaben and although I live in Cleveland, it's well worth the drive to Ken, Ohio for the peace of mind and security that my car is being serviced by the best! More

by dkgaffney Verified Customer Verified Customer

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New car sales Great salesmen. Great deal. Quick and painless. They worked to get me where I needed to be at. Overall amazing experience at this dealer!! Will buy ag Great salesmen. Great deal. Quick and painless. They worked to get me where I needed to be at. Overall amazing experience at this dealer!! Will buy again. More

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Good experience with what can be a very painful and trying process if with the wrong dealer. Tim was knowledgeable and very pleasant to work with. with what can be a very painful and trying process if with the wrong dealer. Tim was knowledgeable and very pleasant to work with. More

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Great experience! Great car buying experience. Non-pushy. Tim Sterling was very knowledgeable; listened to my concerns and got me in the perfect vehicle that fit my bud Great car buying experience. Non-pushy. Tim Sterling was very knowledgeable; listened to my concerns and got me in the perfect vehicle that fit my budget. Happy customer! More

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