"Jeff Yelled, Kennedy Lied for his Presidents Medal, Imad ..."
It's over 4 years since I bought my Venza from Herb Chambers. I had almost forgotten about my terrible experience but was reminded yesterday when once of their sales reps called me to buy my Venza, and I ended up talking to Stephane. I told Stephane that I will never shop at Herb Chambers because of my previous bad experience with Kennedy, Jeff and Imad, and he promised that he will talk to Dan and that Dan will give me a call Monday. It's Monday 8pm and I have not received any call.
I bought two cars from HC prior to buying my Venza. I had good experience with Kennedy on both the occasions but not with Shawn, who was obnoxious to talk to. For my Venza it was again Kennedy, the sales went ok but had some problems which I wanted to address when I got an email from Toyota for review. Kennedy called me and asked me to give all max star rating possible, or not rate at all. I said I did not have a good experience then why should I give all positive rating. He then pleaded saying his president medal was at stake and promised that he will give me a roof rack if I gave positive rating.
I gave positive rating. Then called Kennedy for the roof rack. To my surprise he says, it will cost me $650. When I said you told me that you will give me a roof rack if I gave positive rating, to that he said, he never promised me it will be free!!! He probably knew with two new cars I am not coming back to buy a new car any time soon.
Timothi Dalton was very nice to deal with though.
The Venza I got was brought down from a different dealership and it had around 80 miles on it. It wasn't clean when I received it especially the windshield. I asked Kennedy about it and he said since I was in a hurry they couldn't clean it and I can come back any day. A few days later (less than a month) I see a tiny spot on my windshield, which I try to clean, but come its a tiny chip in the windshield.
I go back to HC and talk to Jeff Moron. He has again been very nice to deal with in my previous experiences. This time too he promised he will replace my windscreen as it's less than a month. He then talks to Imad, his boss. Imad says he won't change the windshield. Imad said I was a lier and the chip happened after I bought the car. When I said Jeff told me he promised so, Imad said he still won't and Jeff at that time yelled at me that I saying I am a cheat and that I made him feel bad in front of his boss. Most sales reps were standing around Imad's desk by then.
I had promised to myself that would be last car from HC.
Then I get a call from Martin for my service. I told him about my experience with Kennedy that he promised me a roof rack and then said it would cost me $650. He felt bad about my experience and said he can give it to me for $300 as much as it cost them. Well it was still not what Kennedy had promised me in order to get 5 star rating.
But that was it from my end for HC. Despite buying 2 previous cars from them, and every time gifting all of them with wine bottles, this is what you get from them, they call you a liar, cheat and make fake promises to get 5 stars.
I have recommended them in the past but not after this incidence.
""Professional and Painless""
On a whim I decided to pull into Herb Chambers in Auburn, Ma, I was about to go over my mileage and had reached out to the dealership that I bought my vehicle from but I wasn't happy with there response. I had the pleasure of meeting and sitting with Timothy Dalton on that day. My experience was both "Professional and Painless!!" Tim explained everything to me, he didn't pressure me or rush my decision. He took the time to explain my new vehicle and answered my many questions. I am so grateful for his time and expertise, I knew immediately I was in good hands! Thank you so much Tim,
I will be back in 3 years!!
"Tim Dalton is amazing!!!"
I was referred to Tim Dalton 6 years ago by my parents. Yesterday I left with my third lease. Tim has been the reason I continue to go back. He works with me to get what I’m looking for within my budget. He knew I was looking to upgrade from a Corolla to a Rav 4 and contacted me when the best deal was happening. This is why my entire family has continued to buy or lease from Tim.
"Great sales experience!"
I have purchased or leased 6 vehicles from Herb Chambers Toyota of Auburn and most recently I leased both a 2017 RAV4 and a 2017 Tacoma Quad Cab. I worked with Tim Dalton on these 2 as well as 2 of my prior vehicles. He is very knowledgeable about all of the available vehicles and options and he does a great job getting me the exact model I am working for as well as a deal that I am happy with. I'd
recommend Tim and Herb Chambers to anyone who was looking or a new or used Toyota!
"Another Happy customer out the door again!!"
- Barry Decina
Toyota Of Auburn is a great dealership! They are friendly honest and kind. I brought my 2015 Toyota from Tim Dalton and Kennedy Lidonde. I would recommend them to anyone looking to purchase a used or new vehicle with Toyota. Tim helped me in my time of need in an upside used vehicle, they were able to get me into a nice 2015 Toyota Rav-4. Can't thank them enough and also Chris Stockert from finance is a honest, sincere person, always listening to the customer's needs when it comes to the cashing out part. That's why I go no where else and this is my 7th vehicle I've purchased through Herb Chambers of Auburn, ma. The service is outstanding as well with the maintenance program they over you. Excellent dependable vehicles, you can count on as well as the staff! Thank you everyone !!
"Excellent, personal service!"
- Natalya Betzig
I have to agree with CharChay88 who's review stated that "Tim Dalton is amazing" - he is. After having had some frustrating experiences with salespeople at other dealerships, it was such a relief to work with Tim. He's very experienced and obviously used to providing quality, personal customer service. No tricks, no hassle, no pressure.
I was on the lookout for a pre-owned Prius, and Tim was able to quickly find the right car for me. He brought it over to our house for a test drive, and offered an extremely fair trade-in value for my prior vehicle. He had the car cleaned, waxed, and serviced prior to dropping it off the next week. Also he did everything possible to speed the process along for us, such as calling to get our info in advance before we came to the dealership, which meant that the paperwork was all ready to go and we didn't have to wait at all! He made sure I knew everything about the vehicle features before leaving the car with me, and told me that I may contact him, should maintenance needs arise. Thanks so much, Tim! I would definitely return here the next time I'm in the market for a Toyota!
"Excellent Service "
Tim Dalton is amazing, I came in with a used vehicle in an upside position. Tim was able to get me financing for a brand new vehicle. Tim is honest and a great salesman, I would recommend him to anyone who is the market for a new car. I can't say enough about Tim, he great go see him down at Toyota of Auburn.
"I keep coming back!"
I was nearing the end of my lease term and my wife's car was hit and totaled. I called Tim Dalton and we were both driving amazing new vehicles 1 week later. I have been dealing with Tim for years and he is the best at what he does...a huge asset to this dealership. I recommend him to everybody I know in the market for a new car. As long as Tim is there I will keep going back. Thanks again Tim!
"Tim Dalton is one of the best in the Business!!!"
I have been doing business with Tim Dalton at Herb Chambers of Auburn for many years when purchasing my vehicles and also my wife's vehicles and will also do my business for my son with Tim when he's ready for his first vehicle. I feel that Tim is a very honest and respectful friend to me when I purchase my vehicles. When he states he's going to do something for me, he does it. I feel that Tim is more of a friend than a salesman. I would highly recommend Tim to anybody looking to purchase a vehicle at Herb Chambers of Auburn. I would also highly recommend Tim to any of my family or friends looking to purchase a vehicle. Tim is a one of the best in the business.
Thank you for everything Tim, your the best!!
"Tim is on scale of 1 to 10 is 11"
my wife and I have dealt with Tim for many years from the first Rave 4 .
My wife and I have dealt with Tim for many years form first Rav4.He has been honest,helpful,friendly
and a real gentleman.We have sent relatives and friend to him.
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