Todd Kroh

Working with my salesman Todd, I never felt like I was being pushed to make a sale. I bought my dream car and my experience at this dealership was the best I’ve ever had. being pushed to make a sale. I bought my dream car and my experience at this dealership was the best I’ve ever had. More

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BUYER BEWARE! !!! I purchased a used vehicle on November 18th, at the end of that business day. Vehicle came with a 30-day warranty. (1000 miles 50/50 for major !!! I purchased a used vehicle on November 18th, at the end of that business day. Vehicle came with a 30-day warranty. (1000 miles 50/50 for major components). The signing of the paper and the inspection were brief as the dealer told me they support their cars and used cars go through a very comprehensive inspection process, (plus I wanted to respect their time for staying to the last minute to close, plus I was told hey will support me for 30-days. So, being an ethical person myself, and having a high level of trust in people, when I buy from a dealer, one would think you are covered and taken care of. (Unfortunately…. NOT a trustworthy dealer.) Just LIES! After driving it home that evening, I noticed something just didn’t seem right. I immediately called the next morning asking for support (including sent them videos of the engine issues). Sales, Sales Manager, Finance Manager, Service, General Manager all ignoring my voicemails and emails, as I got passed back and forth bunches of times! The dealership staff that I dealt with, all the way up to the General Manager continues to ignore my emails and voicemails. I have gotten Ed (GM) on the phone a couple of times by paging him and waiting on hold for long amounts of time. He acted like he knows nothing about my situation, rushing the call, says he will look into to it, and rudely hangs up! Never to be heard from once again!! They dismissed my request for support and I had to put $1800 into a vehicle that I only owned for 15 hours with less than 100 miles of driving. The staff is absolutely rude. When you actually do get somebody on the phone, they quickly dismiss the call, say they will look into it and never call you back. BUYER BEWARE! . Horrible customer service!! I would never recommend buying anything from this dealership! I have purchased dozens of vehicles in my years and this by far is the worst experience I’ve ever had. They are not interested in making it right and just don’t care! 3-weeks later and zero resolution or support! They have my money though! Very sad!!! More

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Very happy with our purchase of a new Ford Explorer. Working with Todd is always a delight. He makes the process easy and went over the vehicle with us afterwards. Working with Todd is always a delight. He makes the process easy and went over the vehicle with us afterwards. More

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Great place to purchase a used vehicle. Todd was very patient and directed us towards the type of vehicle we described. It was nice to have a salesman that listens to you which is hard to f Todd was very patient and directed us towards the type of vehicle we described. It was nice to have a salesman that listens to you which is hard to find. More

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Todd Groh was so easy to talk to, no pressure, he explained everything about the truck I wanted to purchase and helped in any way he could. explained everything about the truck I wanted to purchase and helped in any way he could. More

by Sandy Verified Customer Verified Customer

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Everyone was awesome! Couldn’t ask for a better service team… Easy to talk to and listened!! Couldn’t ask for a better service team… Easy to talk to and listened!! More

by Birdslilly Verified Customer Verified Customer

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Friendly people willing to deal with me. No issues at all I will return for my next vehicle No issues at all I will return for my next vehicle More

by smithstr2 Verified Customer Verified Customer

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Outstanding people, specially Todd in sales! Todd was very accommodating and directed us to the vehicle that met our needs and got us a great deal! Very satisfied customer who will be back based Todd was very accommodating and directed us to the vehicle that met our needs and got us a great deal! Very satisfied customer who will be back based on our experience. Ask for Todd in sales for a great experience! More

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I have been doing business at Bob Fernando Ford for 32 years. Sales is great and the service is outstanding. Still would like to meet Bob Jr. Met his father years ago and would like to meet the son. Bob a years. Sales is great and the service is outstanding. Still would like to meet Bob Jr. Met his father years ago and would like to meet the son. Bob and company keep up the great work. Paul A Bensur Jr. PhD More

by drpaul7 Verified Customer Verified Customer

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By far the best dealership in the Erie, NY, and Ohio area! The only place I go for service or for buying! area! The only place I go for service or for buying! More

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