Todd Rohrssen | Page 24

Always very helpful and willing to do what is best for customer customer More

by terri.j.crangle Verified Customer Verified Customer

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Very polite, timely and informative. I appreciate getting a call when me car was ready. The extra oil change and fluid check was done. The "butler" cleaning was well done. a call when me car was ready. The extra oil change and fluid check was done. The "butler" cleaning was well done. More

by marthajimwalsh Verified Customer Verified Customer

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I use Honda of Kenosha for all of my service needs. They are friendly, courteous and get my requested services done on the time quoted. are friendly, courteous and get my requested services done on the time quoted. More

by bnikolschuetz Verified Customer Verified Customer

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I posted a review regarding a faulty airbag repair. I got a response of we are so sorry you had a negative experience. We strive to be better. Your feedback helps to make our service better for the next cust a response of we are so sorry you had a negative experience. We strive to be better. Your feedback helps to make our service better for the next customer, Blah, blah, blah. I gave them my contact information so they could make it right and surprise, no one ever contacted me to get it right. Again, terrible integrity and workmanship for the service they provide. I will never recommend Honda of Kenosha. They lost a loyal Honda customer of 24 years. More

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I had an appointment at 8:15am to get 2 bulbs replaced and get my all season floor mats. Also i mentioned if they can set my doors to unlock when the car was shut off and the writer said he will see if th and get my all season floor mats. Also i mentioned if they can set my doors to unlock when the car was shut off and the writer said he will see if the technician can do it. Got there around 8 and my car was not in the shop until almost 8:50am. The “technician” was having a hard time replacing one bulb and a total of 4 people went up to him probably to help out. After his struggles he replaced the bulbs and the floor mats. I get my keys handed to me by the writer and he said have a good day. Then he said oh your car is not capable of the door unlock feature. Its a 2013 Honda Fit Sport and it is capable. So i YouTube it and in the parking lot i figured out how to do it. So the car is capable of the feature and either the writer and technician do not know the product or they were lazy and did not want to do it. They did not do a multi point inspection and also my car was not washed. Even tho i bought the car from them and get free car washes!!!! More

by jdmorales05 Verified Customer Verified Customer

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Fantastic service! Great communication and follow through. Very pleased with the service adviser and how he educated me on what was going to be done and how long it would take. through. Very pleased with the service adviser and how he educated me on what was going to be done and how long it would take. More

by ANDREWSENNETT Verified Customer Verified Customer

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How do you service a airbag recall and leave the vehicle with a SRS warning light? My air bags are non functioning now and you don't even stand behind your recall work. I can pay a $139 diagnostic fee so with a SRS warning light? My air bags are non functioning now and you don't even stand behind your recall work. I can pay a $139 diagnostic fee so you can tell me my air bags don't work. I brought it in for air bag recall. Terrible service, terrible integrity for the work and terrible management for explaining I can pay to have it fixed. More

by can2kris Verified Customer Verified Customer

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Staff was friendly and efficient. They apologized for a short wait but I was not inconvenienced at all! I was pleased with the service I received. short wait but I was not inconvenienced at all! I was pleased with the service I received. More

by cynthia-peterson Verified Customer Verified Customer

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Wrote a review for Friday May 21, 2021. Never saw it on DealerRater as Manager of the dealership and service manager were very rude and unprofessional. I was a customer of this location for 11 years and a DealerRater as Manager of the dealership and service manager were very rude and unprofessional. I was a customer of this location for 11 years and a Honda owner for 20 years. I have called Honda of America on this issue. Nuff said, will never do business with Honda of Kenosha again ! More

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I use this location to keep my 2014 Pilot in good running order especially on long road trips out to the Wild West beep beep order especially on long road trips out to the Wild West beep beep More

by Mary.C.Hermanson Verified Customer Verified Customer

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