Tom Aresenian | Page 22

Our Car Buying Experience was Fantastic Yesterday my wife Carmen and I purchased a 2014 Mercedes Benz C300. Rancier Matos was our salesperson. He made this car buying experience a genuine Yesterday my wife Carmen and I purchased a 2014 Mercedes Benz C300. Rancier Matos was our salesperson. He made this car buying experience a genuine delight, since not only did it meet our expectations, it greatly exceeded them. In the past, we've been hesitant about buying used cars since we've heard horror stories from family and friends who have dealt with pushy, unprofessional and unethical used car sales personnel. Hence, we were pleasantly surprised upon dealing with Rancier. He definitely does not fit that infamous"used car Salesman" stereotype as he patiently explained all the features and details of the car in a low-key tone and in a very professional manner. He also answered all our questions to our satisfaction. As a bonus, he is totally bilingual and we were able to converse in Spanish. Tom Aresenian handled and processed all the financial paperwork in a similar non-pushy professional manner. He offered us clear choices for financing, extended warranty protection plans, etc. He also is to be commended. By the way, we're very happy with our "new car." Carmen and John Soto, North Attleboro, MA More

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NEVER MEET THE DEALER SO NICE I was looking for another used car. Honestly, I didnt like that one. However, Rancier Matos find out the best value car for me which is brand new Hond I was looking for another used car. Honestly, I didnt like that one. However, Rancier Matos find out the best value car for me which is brand new Honda Civic. It comes with a lot of equipment, like back and side view camara, touch screen and sunroof... AND the price is so reasonable. He is really patient to explain car features, and every details about buying a car. If you want to trade in the car, Herb Chambers Honda of Seekonk gives you a good price than others. Just find Rancier Matos and He will take care of you. More

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lovely experience! What a great experience! Miguel Nebot was patient, polite, pleasant and knowledgeable and created a car buying experience that i will look back on wit What a great experience! Miguel Nebot was patient, polite, pleasant and knowledgeable and created a car buying experience that i will look back on with pleasure. He helped me synch my phone blue tooth with the car never making me feel like the technologically challenged 61 year old that I am! More

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Awesome Experience financing my first car! Working with Miguel Nebot and Tom Aresenian was truly a pleasure. Super nervous at first, but they went above and beyond my expectations! Highly reco Working with Miguel Nebot and Tom Aresenian was truly a pleasure. Super nervous at first, but they went above and beyond my expectations! Highly recommend!! More

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Nothing but issues. This was my very first time purchasing a used vehicle from a dealership. This was the only dealership I have ever dealt with, and sadly, I have had se This was my very first time purchasing a used vehicle from a dealership. This was the only dealership I have ever dealt with, and sadly, I have had several issues with this dealership since the day I went to looked at a used vehicle. -Wrong address on paperwork, Wrong Insurance company on paperwork -Lack of communication between staff members (Salesman & Management) -I decided I did not want to trade my old vehicle, and was told that there would be NO DEAL if there wasn't a trade... INSTEAD of just explaining that numbers may change regarding the financing... Even though I put down $500 to hold the vehicle (while I made my final decision), I was told by the salesman that he would NOT hold the vehicle if I didn't finance through Herb Chambers (after I told them I would just go with my personal Credit Union). -They valued my trade much less than reasonable. (reason for not wanting to trade in) -There was a "collision" on the vehicle that was not listed on the CarFax, and when I brought this to the attention of the salesman, he was very defensive about it, questioning me several times on how I got that information. -Dealership ran an additional report through another website to CONFIRM the "collision" claim on the VIN. When I came in the next day, I had questions regarding the "incident", and I was rudely told that it was an insignificant portion of the car, such a small part of the front left bumper that it wasnt anything at all - Wrong insurance company on papers when I came in to finalize the sale. -No copies of paperwork were given to me after signing. Was told they would be given to me when picking up the vehicle. (what if information is changed during that time frame difference?). -I did file a complaint with the General Manager of this Herb Chambers location. I was offered a free tank of gas for my troubles, instead of the usual "couple of gallons" that they give to customers after purchasing from them. -Was told that the salesman I dealt with "really is a nice guy once you get to know him..". I am here to purchase a car. I am not here to take the guy out to lunch and befriend him. -I had to be the one to call the dealership to see if my car was ready. I was told that they "weren't sure if I still wanted the vehicle after making a complaint with the GM, so they hadn't registered or VIN checked the car (even though all paperwork had already been signed. If that isn't an indication of intent to purchase, I don't know what is.). -When I went to pick up my car (finally), the seat adjustment pull on the side of the driver's side seat was bare metal. Service manager along with GM came to look at it, and parts have to be ordered to fix it...meaning bringing the car back to this dealership when the parts come in. -Missing copies of certain policies in all of my paperwork that was given to me. - Worked with Tom from Finance, he was pleasant and efficient. More

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Pleasant experience, no haggling! The best part of the purchase was NO HAGGLING. We walked into the dealership looking to price the base model Pilot and Miguel also recommended the SE The best part of the purchase was NO HAGGLING. We walked into the dealership looking to price the base model Pilot and Miguel also recommended the SE model. He came out of the Manager's office, in a matter of a few minutes, with a VERY GOOD price on both vehicles that we decided to upgrade and purchased the SE. No wasted time haggling on the price, the first and only quote was acceptable to us. We were quite surprised how this dealership operates, no playing games with the Manager to lower the price. More

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Great experience! Bought our third Honda and another great experience. Mike is great! Tom is most efficient. Most honest dealership ever dealt with! Highly recommend. B Bought our third Honda and another great experience. Mike is great! Tom is most efficient. Most honest dealership ever dealt with! Highly recommend. Best deals in the area. More

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Best place to buy a vehicle. My wife an I were in the market to purchase two vehicles. We went to other dealerships and the sales staff didn't even acknowledge our existence. Our My wife an I were in the market to purchase two vehicles. We went to other dealerships and the sales staff didn't even acknowledge our existence. Our Sales person Jordan Dutra was absolutely amazing. He was friendly,polite, professional, and exceeded our expectations. Jordan took his time with us and made sure we found the best vehicle for my wife and I and made sure we were comfortable with the vehicles we chose. Scott Birtles was great to deal with. He said he would take care of us, and he certainly did. I could not be happier with our purchase and how we were treated. Tom Aresenian was very helpful and explained our options to us with patience and great detail. I would highly recommend anyone I know in the market for a new or used vehicle to go to Herb Chambers Honda of Seekonk. This has been the best car buying experience that I have ever had. It goes without saying that I will be a repeat customer. More

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me gusto como me atendieron. Me atendieron muy bien. Un joven muy amable y decente, gusto el dealer por la forma en que los empleados tratan a los clientes. Les recomiendo este de Me atendieron muy bien. Un joven muy amable y decente, gusto el dealer por la forma en que los empleados tratan a los clientes. Les recomiendo este dealer a cualquier persona More

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Great experience, treated me like family. I have been coming to Herb Chambers Honda of Seekonk for a number of years. My family has bought around 5 cars from the dealership, and have had cars I have been coming to Herb Chambers Honda of Seekonk for a number of years. My family has bought around 5 cars from the dealership, and have had cars serviced there that we haven't bought from them. The entire staff is very friendly and you never feel like you are being hassled through anything. The service department and the sales department are both always well staffed and are great at meeting all of your needs and request. More

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