Tom Cole | Page 7

We had Sam, a great salesman that kept us informed every step of the way! step of the way! More

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Edit to Add: After the initial review acura responded on here and reached out to us personally as well. I was able to speak with Tom Cole who went out of his way to make us a very generous offer. We were ab here and reached out to us personally as well. I was able to speak with Tom Cole who went out of his way to make us a very generous offer. We were able to purchase our car from this location and had a great experience with Tom and Matt. --- I wish we had the great experience everyone else seemed to have. This location is so close to us but our bad experience led us to buy elsewhere. Sam was great in the beginning. We inquired about a discount for recent graduates and were told no such discount existed. This turned out to be inaccurate, but by the time we figured it out, it was too late. I asked if they would honor this discount since we were told inaccurate information by Sam and was told they would not honor it. I felt frustrated and lost my trust in this dealership and the process so we went elsewhere. I did appreciate the other dealership was very honest about the challenges of locating the car we wanted and did not ask for a downpayment, like this one, until they knew they could get it. I really wished it worked out with this location because it is so much closer to us than the other one. More

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Steve Ault is the best I appreciate all the attention he gave me and the patience he showed while locating the car I wanted. gave me and the patience he showed while locating the car I wanted. More

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This was the most relaxing, fun experience buying a car I’ve ever had! Antonio was very efficient, professional and accommodating. As well as all the others in the dealership! Highly recommend this place! I’ve ever had! Antonio was very efficient, professional and accommodating. As well as all the others in the dealership! Highly recommend this place! More

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I knew this was not going to be a typical purchase. I was 1300 miles away, and looking to purchase a hard to find vehicle. From the minute I reached out to the dealership to working closely with Steve I was 1300 miles away, and looking to purchase a hard to find vehicle. From the minute I reached out to the dealership to working closely with Steve, I could not have been more impressed by their professionalism and willingness to accommodate me on the non-typical sale of a USED car, nonetheless. Either Steve or Tom (GM) were in contact with me on a daily basis as I was waiting the results of a pre-purchase inspection by a third party, arranging my financing and making flight arrangements to pick up the car. As a small business owner that strives to consistently provide an uncommon level of customer service, it was refreshing to work with a dealership that shares this same belief. The team at Acura Columbus gets how customer service should look and feel. They take ownership of it, and it shows. Thanks again for the amazing experience! More

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Another top notch experience with Acura Columbus, and specifically our sales person Steve. I highly recommend this dealership. specifically our sales person Steve. I highly recommend this dealership. More

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You should buy an Acura and you should do it here. No sales pressure and no markups, and I was in and out in half the time I’ve spent at a dealership in the past. No sales pressure and no markups, and I was in and out in half the time I’ve spent at a dealership in the past. More

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The dealership location is prime. Great access to it. Cars presented on the lot and inside. For the most part polite and friendly sales associates, management. I worked with Gonzales Great access to it. Cars presented on the lot and inside. For the most part polite and friendly sales associates, management. I worked with Gonzales on one visit, with Sam McHale on another visit. Got back and spoke with Gonzales again and told him I haven't gotten any follow up calls from him. Anyways, I'd like to look at the Acura 2021. Test drove it on a Friday evening. Saturday morning I called to place a hold deposit on the car to hold it. When I came back sure enough sales rep or another person let the car be used by another person an had 30 plus miles on it. Mr. Cole and I spoke about this incident and Mr. Cole was able to resolve the issue, where Gonzales tried to suggest that I misunderstood the entire issue. I do not mean any harm to anyone ever, but I strongly believe Gonzales has to follow common sense and do what he says he would. A good opportunity for improvement. The best sales person was Mr. Sam McHale, very polite and professional sales representative, courteous and knowledgeable. He well deserved 10 stars. Mr. Adam Hannah really did a fantastic job processing all documentation for me and got me on the road in no-time! Car itself is amazing, great deal! Love every minute driving it! More

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Tom Cole and Mike Shay were great to work with. Highly recommend this place. We would go back. Highly recommend this place. We would go back. More

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Just purchased my first Acura- a 2022 RDX! ! Steve Ault made the process seamless and was very patient with all of my questions. He also maintained excellent communication as my RDX was being b ! Steve Ault made the process seamless and was very patient with all of my questions. He also maintained excellent communication as my RDX was being built. Adam Hannah, the Business Manager was excellent to work with. He spent a great deal of time with me by running numbers and providing options. The Sales Manager, Tom Cole also helped me with trading in my Honda. My experience at Acura of Columbus was by far the most positive experience with buying a new car I have ever had! They are a great team of professionals who place primary focus on the clients. FIVE stars for their customer service- coming from someone who also works in the sales/finance industry. Thank you, Steve, Adam, & Tom! More

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