Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward | Page 24

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
537 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

537 Reviews

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537 Reviews of Tom Coward

February 07, 2022

Dealership Rating
Employee Rating

Great service department - always very friendly and personal experience. It's always busy, but they do their best to get you in and out as quickly as possible. Communication is always clear. More

by PaulP11238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Feb 13, 2022

Smythe Volvo Cars responded

Respecting our customer’s time and clear communication are key in providing the level of service we strive to provide all customers. Thank you for sharing your experience. We appreciate your business.

January 13, 2022

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Employee Rating

The service team at Smythe always does a great job - Doug Macadam, Tom Coward, Dennis Jeffers, and the whole team. Clear communication and no surprises. More

by SusanH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam , Dennis Jeffers

Jan 18, 2022

Smythe Volvo Cars responded

Product knowledge and clear communication are key to our service department. Doug, Tom and Dennis are very good at these aspects. Thank you for posting this five star review.

January 11, 2022

Dealership Rating
Employee Rating

Dina customer Service skills are awesome and her diversity skills are outstanding. Thank you for hiring Dina and if there is a promotion in her department please consider her as a candidate. Also More

by Same as above
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Scott Jackson, Tina Dewald, Regina Krauza , Dennis Jeffers, Mike Mitchko, Lupita Padilla, Dina Thomson

Jan 18, 2022

Smythe Volvo Cars responded

Thank you for taking the time to complement Dina and our service department. We have a great team and we are fortunate to have customers like you.

January 08, 2022

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Employee Rating

First class experience with everyone that I worked with from start to finish. I’m very happy and impressed with how this service experience went. More

by BurghRocks
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

Jan 10, 2022

Smythe Volvo Cars responded

We appreciate this review for our service department. Knowledgeable service advisors and a strong follow process are very important to us. Thank you for taking the time to post this five star review and thank you for your business.

January 01, 2022

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Employee Rating

This is the fourth vehicle I purchased from Symthe and the experience has only improved. While other dealers are gouging buyers Symthe is servicing customers! More

by tenbroeck.john
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 01, 2022

Smythe Volvo Cars responded

John, We appreciate your business and are fortunate to have customers like you. Thank you for posting this awesome review and thank you for choosing Smythe Volvo again. We hope you have many safe and happy miles in your new XC 90. Happy New Year’s!

December 30, 2021

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Employee Rating

I came from a dealership where it was all about making money. I was all set to give up on Volvo when the Smythe team Regina, Tom, Alon and Francine helped me solve the issues and took ownership of the pro More

by Mandeep kwatra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza , Francine O'Donnell, Alon

Jan 01, 2022

Smythe Volvo Cars responded

What a great review! This is one to pin up on the bulletin board because you mention all the aspects of our business from service to sales. We are fortunate to have such a great team. It is great that we could resolve your issues and get you back on the road again.

December 27, 2021

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Employee Rating

Smyth are knowledgeable, friendly, trustworthy they always do a professional job and keep you informed even if there are issues to be handled More

by alanmdolan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 01, 2022

Smythe Volvo Cars responded

Thank you for the compliments and kind words towards Tom and our service department. We appreciate your business and look forward to seeing you the next time around.

December 24, 2021

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Employee Rating

Doug is experienced, honest and a joy. I’ve been driving Volvos for 30 years and Smythe Volvo is always outstanding. More

by Southandparkdesigns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Dec 24, 2021

Smythe Volvo Cars responded

30 years! Thank you for your loyalty and thank you for taking the time to post these kind words about Doug and our service department.

December 23, 2021

Dealership Rating
Employee Rating

Everyone from sales to service are top notch and filled with integrity and honesty. Never pushy or sales-pitchy and will go out of their way to make sure all of your expectations are met. Thank you so much More

by arisfrri
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Dec 24, 2021

Smythe Volvo Cars responded

We appreciate you taking the time to complement our sales and service departments. We are fortunate to have customers like you.

December 16, 2021

Dealership Rating
Employee Rating

I continue to use Smythe Volvo for my service because of their professionalism and courtesy. More

by susiemac526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 19, 2021

Smythe Volvo Cars responded

Thank you for continuing to use us for your service. We appreciate your business and look forward to seeing you the next time around.

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