Tom Coward | Page 37

A Great Team. They are very responsive. I have 5 Volvo's which are serviced by this team. They also advise me on work that needs to be done on a preventive basis. Additionally they have solved/res Volvo's which are serviced by this team. They also advise me on work that needs to be done on a preventive basis. Additionally they have solved/resolved some very difficult repair problems I have had with two of the older cars. Very valued partners/advisors to myself and my wife. More

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This was my first time dealing with Smythe Volvo. I spoke with Gary when making the appointment for the 22,500 mile service for my wifes 2011 S40. He was very helpful. The process only took about 5 m spoke with Gary when making the appointment for the 22,500 mile service for my wifes 2011 S40. He was very helpful. The process only took about 5 minutes...thanks. Tom was the gentlemen that assisted me when dropping off the vehicle. Tom was also very helpful and attentive when I was explaining my concerns regarding excessive road noise at low speeds. Drop off process only took about 5 - 10 minutes. Tom also called me later in the day to fully explain the cause of the road noise issue and the recommended solution. I was able to pick up the car by the requested time. The pick up process took no more than 5 minutes. Both Gary and Tom were very professional when handling my service appointment, which quite honestly, is what is expected when you drive a premium brand automobile. Overall experience was very pleasant and I will be returning to Smythe at the 30k service interval. Well done Gary and Tom. More

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The assigned ratings were given because Sean, Tom, and Doug took the time to listen to my problem, properly diagnose the problem, and effectively correct the problem in a cost efficient and timely manner. Doug took the time to listen to my problem, properly diagnose the problem, and effectively correct the problem in a cost efficient and timely manner. They also went above and beyond to give me one of their personal vehicles to use for a few days while they worked on my car, which allowed me to attend several business meetings and not disrupt my family or business. This dealership consistently goes above and beyond to ensure their customers are completely satisfied and that all of their issues have been properly addressed. More

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I brought my car in to have a part change. Tom and Nick were very friendly, accommodated me as quickly as possible and overall, made it very easy to do business with them. Thanks. were very friendly, accommodated me as quickly as possible and overall, made it very easy to do business with them. Thanks. More

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Whether I am working with Tom, Nick Doug or Tony to get any issues with the car squared away or just in for a regular service I'm always treated with respect and kept informed of what's going on under the any issues with the car squared away or just in for a regular service I'm always treated with respect and kept informed of what's going on under the hood. Keep up the good work More

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Going to Smythe is like visting a Mom & Pop business, but with all the professionalism cultivated to mesh friendliness with businesslike and technically informed service. I have NEVER had the type of acc but with all the professionalism cultivated to mesh friendliness with businesslike and technically informed service. I have NEVER had the type of accomodating loaner car experience I am having with Smythe. The sense of cooperation with my service needs and personal timing makes my calls to Smythe stress-free. Thanks! More

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We live in New Jersey and were in the market for a couple of cars. We decided to go with Volvo for its obvious reasons. The next thing to do was find the right dealership so after a few visits and doing so of cars. We decided to go with Volvo for its obvious reasons. The next thing to do was find the right dealership so after a few visits and doing some homework we chose Smythe Volvo in Summit, NJ. Without writing a novel, if we could sum up our experiences, Smythe Volvo has become like an extended part of our family. There is always some apprehension when walking into a dealership. One reason would be the bombardment of a high pressured sales team. You will certainly not be stalked like a vultures next meal here at Smythe. The moment we walked into the show room we were greeted by a very courteous and knowledgeable sales associate Chris Henricksen. Chris superseded all of our expectations. He by far has raised the bar and is exemplary in his profession. The best sales associate we have ever worked with! He knows these vehicles extremely well. Buyers don’t have to settle at Smythe. Chris makes choosing options fun and will hold your hand through the ordering process. We had extreme pleasure conducting business with him. Our relationship with Chris did not end after the sale. Chris Henricksen keeps the line of communication open checking in from time to time providing us with updates and to listen should we have any concerns. Servicing our vehicle was just as easy and hassle free. We were introduced to Tony Plesh. Another Smythe Wonder!!! Calling him to set up service appointments are very easy. We always have a loaned vehicle to take home for those longer appointments. Tony is a marvel. His expertise in knowing these vehicles in and out is too, exemplary. We are at ease when we think there is a problem because he knows the remedy. Tony knows how to ease your concerns! Tony Plesh also provides us with service updates and specials. A great service to remind us customers to take the time out and get our vehicles checked right. More

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Although I purchased my used '08 Volvo at a Lexus dealership, and both Steve and Craig of the sales staff understood I would not be buying from Smythe, they were generous with time and advice and gen dealership, and both Steve and Craig of the sales staff understood I would not be buying from Smythe, they were generous with time and advice and genuinely friendly and helpful both before I made the purchase and afterward in checking me out on the vehicle. In the service department, Tom Coward assisted me when I realized that there was only one day left on the car's existing new car warranty, and made sure I was treated just as if I had bought the car at Smythe. Subsequently, when the Lexus dealer was duplicitous regarding service they had promised but not performed, Tom, Doug, and Sean were very helpful in making sure that the work was completed and my vehicle was safe and in the best possible condition. Throughout some 6 or 7 visits in the space of only a couple of weeks, when others might have tired of a visitor who was not intending and did not buy from them and then turned out to be at the end of his warranty period, all of these gentlemen were unfailingly warm and helpful at all times. If I purchase a new Volvo in the future, their kindness and professionalism will surely bring me back to Smythe. More

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I called with a problem and my car was promptly and throughly evaluated in a mannner which engenders trust in my vehicle and in the dealership. I have only service my car here after purchase and based throughly evaluated in a mannner which engenders trust in my vehicle and in the dealership. I have only service my car here after purchase and based on my recent experience, I wil continue to do so. Additionally, the longetivy of the service dept means that they know my car almost as well as I do. More

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What a great crew! I've been having my car serviced at Smythe Volvo for the past seven years and I could not be more thrilled with the quality of the workmanship but moreover their honesty and integrity - Smythe Volvo for the past seven years and I could not be more thrilled with the quality of the workmanship but moreover their honesty and integrity - rare in the car servicing business! Most importantly, I have the utmost confidence that I'm getting a fair price and always ride out knowing my car is in impeccable condition for which the "peace of mind" comes at no additional charge. As I live in Manhattan, Symthe goes above and beyond to accommodate my schedule and the team of Sean, Tony, Tom, Nick and Gary all know me by name and are always so helpful with the myriad of questions I usually have. That, in it's self, is another reason why I will remain a loyal and satisfied customer! More

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