Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 18

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

September 11, 2023

Dealership Rating
Employee Rating

My service advisor Tom Lood is the best! ! Tom has personally cared for my 2015 S-Class for years. Everyone at Autohaus is terrific, great experience. More

by brettnovack
Service Price Transparency
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Recommend Dealer
Yes

September 09, 2023

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Tom Lood is an excellent service advisor and I highly recommend this dealership for service. More

by JB
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Recommend Dealer
Yes

September 07, 2023

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Ryan, is Autohaus, he makes everything easy. When I bring my car in for service I'm treated like a king. More

by MARK
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Heather Dockins

September 01, 2023

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Service staff is really professional and helpful. They squeezed me in for some repairs, and were very communicative throughout the process. More

by KAESTLE
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Recommend Dealer
Yes

August 29, 2023

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Ryan is very professional as well as knowledgeable about cars. He is a tremendous asset to your organization! Thank you for a great experience! I would recommend your dealership to everyone driving a Merce More

by LTATTORE
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Recommend Dealer
Yes

Other Employees Tagged: Mark Tames, Bob Ruscitti, Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Heather Dockins, Nick Gioulos, Scott Rosengarden

August 28, 2023

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Work completed as promised in a very professional manner. That says it all. Thank you. More

by LHYMAN0
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Recommend Dealer
Yes

August 24, 2023

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Tom Lood is absolutely amazing. He is always quick to respond to me. He will either text or call me immediately. More

by aschilt88
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Recommend Dealer
Yes

August 21, 2023

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No available loaner cars. No delivery service anymore. Car took more than 3 weeks to repair. I prefer Knauz or Loeber. More

by HISHAREL
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Recommend Dealer
No

August 10, 2023

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Great service. Timely delivery. Attentive. Good information provided. Attention to cost and security. No bad comments More

by LCOLLE
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Recommend Dealer
Yes

August 10, 2023

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The personnel in service department was easy to deal with and very attentive. Would recommend this dealership to all interested. More

by AGREEN099
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Recommend Dealer
Yes
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