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Tom Lood
734 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 9 mos
Industry Experience
38 yrs, 4 mos
734 Reviews
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734 Reviews of Tom Lood
September 29, 2020
Tom Lood charged 2times.He charged Maintenance service Tom Lood charged 2times. He charged Maintenance service fee, But I has a Maintenance service warranty. I have been tell him ,I have Maintenance serv Tom Lood charged 2times. He charged Maintenance service fee, But I has a Maintenance service warranty. I have been tell him ,I have Maintenance service warranty, but he is not listen to me and asked me to pay for Maintenance service fee again. It was terrible service, I never had. for that experience make me decide never buy Mercedes Benz again. I purchased this year GLS450 and GLE350 but It was very bad Idea for this kind of Mercedes Benz service. Next year my GLS450 and GLE350 I will Change to BMW. More
by YOONUS70
Verified Customer
September 28, 2020
As always Tom Lood provided an exceptional experience. While my car is no longer covered by warranty I trust Tom to provide me with the information I need to make decisions on my vehicles needs. While my car is no longer covered by warranty I trust Tom to provide me with the information I need to make decisions on my vehicles needs. More
by K_FREE
September 17, 2020
Excelent service the best top notch super awesome couldn’t be better thank you job well done good service quality job the best spectacular cool couldn’t be better thank you job well done good service quality job the best spectacular cool More
by VICTOR34
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Kevin Crokin, Prem Parikh, James Riley, Terry Stailey
September 14, 2020
Service was smooth and efficient. Service Manager, Tom Lood, as always, was clear about the work that had to be done. I felt confident in Tom Lood’s appraisal of the work that needed service, Lood, as always, was clear about the work that had to be done. I felt confident in Tom Lood’s appraisal of the work that needed service, More
by NEDDIWEST
September 12, 2020
Nice people, flexible. The only issue I have with Mercedes is the push on the surveys. not everyone has the time to respond and it would be nice if I didn't feel like I HAD to respond. Mercedes is the push on the surveys. not everyone has the time to respond and it would be nice if I didn't feel like I HAD to respond. More
by SARAH@SARAHANDLEE.COM
Other Employees Tagged: Cindi Link
September 10, 2020
I never go back service .so disappointed service!From I never go back service . so disappointed service! From my home or my work not even near there, I driven for 45mintes to get service never go agai I never go back service . so disappointed service! From my home or my work not even near there, I driven for 45mintes to get service never go again. More
by YOONUS70
September 09, 2020
Great experience, skilled professional staff, excellent work, no complaints. Tom Lood my service advisor is top notch!. Truly 5 star rating. I had a clean new loaner while my car was being repaired, and work, no complaints. Tom Lood my service advisor is top notch!. Truly 5 star rating. I had a clean new loaner while my car was being repaired, and that is much appreciated. More
by SAM2BOOS
September 08, 2020
It was refreshing to not have to fight to get service done. In today's world, customer service, quite frankly, sucks. Sorry to be so blunt. But you guys definitely changed that vision around. Thank done. In today's world, customer service, quite frankly, sucks. Sorry to be so blunt. But you guys definitely changed that vision around. Thank you for your help and be assured that even though Motor Works is 5 minutes from my home in Deer Park; I enjoy not only my new car as I drive to Northbrook but I know that I will be taken care of in a professional manner. Thank you Sheldon Goldner More
by sgoldner
Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Kevin Crokin, Prem Parikh, James Riley, Terry Stailey
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