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Tom Lood
734 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 9 mos
Industry Experience
38 yrs, 4 mos
734 Reviews
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734 Reviews of Tom Lood
September 02, 2020
Service is always first rate. I really like the loaner program, as it allows me to drop off my car, work as normal, then swap out once the work is done on my car. program, as it allows me to drop off my car, work as normal, then swap out once the work is done on my car. More
by TSATTLEY0
Verified CustomerOther Employees Tagged: Eddie Garcia, Cindi Link
August 26, 2020
Excellent service. Fast repair. Feel confident that my car is properly diagnosed and fixed. Planning to continue using this service. Thank you very much, Tom Lood. car is properly diagnosed and fixed. Planning to continue using this service. Thank you very much, Tom Lood. More
by ELENA7
August 13, 2020
Always friendly, professional and do great work! I live 5 minutes from Knauz but drive 1/2 hour to Northfield because Ken is great and always takes great care of me. Cindy and Tom are also great to I live 5 minutes from Knauz but drive 1/2 hour to Northfield because Ken is great and always takes great care of me. Cindy and Tom are also great to work with. They are very friendly and quick. Nice work Autohaus! More
by Jbwz
Other Employees Tagged: Ken Dunaway, Cindi Link
August 12, 2020
very helpful service dept stayed for 4 hrs but no individually wrapped bars nor crackers, nor bottled water. for an amputee like me choosing a most comfortable engine, you shd stayed for 4 hrs but no individually wrapped bars nor crackers, nor bottled water. for an amputee like me choosing a most comfortable engine, you shd provide at least one car for handicapped clients for maintaining your outstanding reviews . More
by CARREMANDO
August 08, 2020
Service performed professionally and when it was determined that more time was needed than originally estimated I was provided a loaner car in order to get to another appointment I had on my calen determined that more time was needed than originally estimated I was provided a loaner car in order to get to another appointment I had on my calendar. Appreciated the courtesy and communication by service manager (Tom ) More
by PPIERCHALA
July 22, 2020
Eddie is the Best As always, Eddie is the best! It is always an pain free experience anytime we have brought in our car for service. Whatever it takes, Eddie gets it do As always, Eddie is the best! It is always an pain free experience anytime we have brought in our car for service. Whatever it takes, Eddie gets it done! More
by JMAGES
Other Employees Tagged: Oleg Shmuylovskiy, Eddie Garcia
July 16, 2020
Service Visit Tom Lood provided excellent service and kept me informed as to the progress of my repairs. Cindi Link has a great attitude and made me feel welcome a Tom Lood provided excellent service and kept me informed as to the progress of my repairs. Cindi Link has a great attitude and made me feel welcome as soon as I pulled my car in. More
by JCGREEN.1
Other Employees Tagged: Cindi Link
July 15, 2020
Service Ken Dunaway You have a great employee named Ken Dunaway Asst Svc manager. Great guy. Looks out for customers. He is a real asset to Autohaus in my opinion. Awesom You have a great employee named Ken Dunaway Asst Svc manager. Great guy. Looks out for customers. He is a real asset to Autohaus in my opinion. Awesome service through him. Main reason I come there. More
by LUTHRA.A
Other Employees Tagged: Ricky Pena, Ken Dunaway , Prem Parikh, Tony Patel, Working with these 2 employees also.
July 03, 2020
Grat service, again Well done again. Required service and brakes completed on time. Rather silly to require 25 word minimum, don't you think? Last four words now. Well done again. Required service and brakes completed on time. Rather silly to require 25 word minimum, don't you think? Last four words now. More
by stevesesterhenn
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