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Tom Lood
731 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 8 mos
Industry Experience
38 yrs, 3 mos
731 Reviews
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731 Reviews of Tom Lood
August 12, 2020
very helpful service dept stayed for 4 hrs but no individually wrapped bars nor crackers, nor bottled water. for an amputee like me choosing a most comfortable engine, you shd stayed for 4 hrs but no individually wrapped bars nor crackers, nor bottled water. for an amputee like me choosing a most comfortable engine, you shd provide at least one car for handicapped clients for maintaining your outstanding reviews . More
by CARREMANDO
Verified Customer
August 08, 2020
Service performed professionally and when it was determined that more time was needed than originally estimated I was provided a loaner car in order to get to another appointment I had on my calen determined that more time was needed than originally estimated I was provided a loaner car in order to get to another appointment I had on my calendar. Appreciated the courtesy and communication by service manager (Tom ) More
by PPIERCHALA
July 22, 2020
Eddie is the Best As always, Eddie is the best! It is always an pain free experience anytime we have brought in our car for service. Whatever it takes, Eddie gets it do As always, Eddie is the best! It is always an pain free experience anytime we have brought in our car for service. Whatever it takes, Eddie gets it done! More
by JMAGES
Other Employees Tagged: Oleg Shmuylovskiy, Eddie Garcia
July 16, 2020
Service Visit Tom Lood provided excellent service and kept me informed as to the progress of my repairs. Cindi Link has a great attitude and made me feel welcome a Tom Lood provided excellent service and kept me informed as to the progress of my repairs. Cindi Link has a great attitude and made me feel welcome as soon as I pulled my car in. More
by JCGREEN.1
Other Employees Tagged: Cindi Link
July 15, 2020
Service Ken Dunaway You have a great employee named Ken Dunaway Asst Svc manager. Great guy. Looks out for customers. He is a real asset to Autohaus in my opinion. Awesom You have a great employee named Ken Dunaway Asst Svc manager. Great guy. Looks out for customers. He is a real asset to Autohaus in my opinion. Awesome service through him. Main reason I come there. More
by LUTHRA.A
Other Employees Tagged: Ricky Pena, Ken Dunaway , Prem Parikh, Tony Patel, Working with these 2 employees also.
July 03, 2020
Grat service, again Well done again. Required service and brakes completed on time. Rather silly to require 25 word minimum, don't you think? Last four words now. Well done again. Required service and brakes completed on time. Rather silly to require 25 word minimum, don't you think? Last four words now. More
by stevesesterhenn
June 26, 2020
I have been going here for 20 years. Allways happy. I have been going here for 20 years. I have never returned for the same issue. Once the car is fixed, it stays fixed. Over the same period, I have pur I have been going here for 20 years. I have never returned for the same issue. Once the car is fixed, it stays fixed. Over the same period, I have purchased four cars. More
by HappySClass
June 25, 2020
I have worked with Tom for over 15 years at 2 dealerships and now at Autohaus because of Tom. I needed to get in and out as I was heading out of town; Tom made it work and now at Autohaus because of Tom. I needed to get in and out as I was heading out of town; Tom made it work More
by dschilt
Other Employees Tagged: Cindi Link
June 25, 2020
they are the best ! I have been a customer of there's for many years & have obtained a number of vehicles there-they are the best ! My salesman, Kevin James, goes above & I have been a customer of there's for many years & have obtained a number of vehicles there-they are the best ! My salesman, Kevin James, goes above & beyond in dealing with me-he's a credit to the Mercedes Benz sales team & should be recognized accordingly ! He is always most cordial & professional ! I would recommend this dealership & have over the years. Their service dept is always a pleasant experience as well - they have always performed whenever I need service. More
by MELVYN.ROMANOFF
Other Employees Tagged: Eddie Garcia , Kevin James, Prem Parikh
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