Tom Lowther | Page 13

The dealership has changed tremendously service is not as good as it use to be good as it use to be More

by Slreed1953 Verified Customer Verified Customer

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Tom was my advisor I didn’t have an appointment but he still helped me out! Got my car fixed under warranty and provided me a vehicle while it was in for repairs. still helped me out! Got my car fixed under warranty and provided me a vehicle while it was in for repairs. More

by marcovilla581 Verified Customer Verified Customer

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Service is a serious issue. Need new people running that department. An hour and half for oil change/tire rotation is not reasonable. Need new people running that department. An hour and half for oil change/tire rotation is not reasonable. More

by Alex Verified Customer Verified Customer

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Was taken care of upon arrival. Service request was written up and service was completed before the time estimated. Service request was written up and service was completed before the time estimated. More

by ajf-pjf Verified Customer Verified Customer

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Really Bad experiences, They have lost a long time customer. A few years ago my son had an oil change, The tech put in the wrong filter. Heiser replaces the engine as it blew up. Months later the c customer. A few years ago my son had an oil change, The tech put in the wrong filter. Heiser replaces the engine as it blew up. Months later the car blew up. I had to buy a new one. I forgave them once. Jan, 16 of this year, they changed my oil filter, leaked the same night. The recepsionist did not know the service manager was not there. She transferred me 3 times. I finally drove there, The service manager called me as I was driving there, I was furious as I needed the car for a surgical procedure and was in extreme pain. When I arrived he repeated over and over again. " I you through yelling, Would not let me talk. The gasket needed replacement, no charge, big deal, no apology. A woman came in with a big dog, some type of Pit, not being held on a leash. I complained as I am terrified of dogs. The other service manager was flip about it. " Dog friendly here" Well you all are not friendly to your customers. All your employees need to be retrained on customer service and auto technicians with experience need to be hired. If my car would have blew up. I would have sued. You lost a Customer. I also had tires put on the week before for $900. plus 80 for the oil. I have purchased a new and used car in the past, plus oil changes, 5 figure dollars at Heiser. I am going elsewhere. I do not need a man telling me not to yell, I was not yelling, maybe loud. As a woman I am really not happy with my treatment. He is a bully.I did not get his name, he sits by the window. Very cold Service writers. However, Pete is a sweetheart and has helped me in the past. Janet I had waited 3 hours to get the tires by the way. I am disabled and in extreme pain as I need neck surgery. I feel discriminated against and you care more about a xxxx Dog. More

by janetschwabe Verified Customer Verified Customer

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Lori was great and fast and amazing to work with and let me know everything ! me know everything ! More

by Bhoe Verified Customer Verified Customer

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Heiser meets my needs! As well as the staff is warm professional and friendly. Thank yoy! As well as the staff is warm professional and friendly. Thank yoy! More

by BARBARAAMBROSE7 Verified Customer Verified Customer

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Was so grateful the they got me in right away and take care of problem care of problem More

by Dbld Verified Customer Verified Customer

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Background : We bought our 2022 Corolla Hybrid as “brand new“ at Heiser Toyota in October 2021. As part of our purchase, Toyota provides two complementary years of “Toyota Care“ which is essentially oil ch new“ at Heiser Toyota in October 2021. As part of our purchase, Toyota provides two complementary years of “Toyota Care“ which is essentially oil changes entire rotations for 2 years. All of our “Toyota Care“ work was done at Heiser Toyota… And each trip for tire work resulted in Heiser‘s technicians erroneously inflating our tires to a level other than that set by the manufacturer! Our tires are to be set at 38 psi in the front and 36 psi in the back according to the manufacturer. The first time we went to Heiser for service they only inflated them to 35 psi on all 4 tires! Unfortunately, I didn’t notice that ridiculous error (which is listed on their computer screen, all they have to do is look it up) until we arrived home. At that point, it was up to me to spend more personal time and money to find a closer facility where I could inflate my tires properly on my own. Fast forward to December, 2024. We decided to give Heiser a fifth “2nd chance“ on something we thought they could not screw-up… a simple install of 4 brand new tires. That was a big mistake by us! While researching available tires on the Toyota website, we found a set with an 80,000 mile warranty… And Heiser specifically was offering a deal of if you got a set of new tires from them they would provide you “free lifetime tire rotations” so we rolled the dice. Heiser took nearly the entire day to install 1 set of tires so when we arrived for pick-up we were in a bit of hurry causing us not to notice “missing” Info regarding our service. 1- Should the customer have to remind the dealership about “hey, where is the warranty information regarding the 80,000 mile tires you just put on our car? 2- “Hey, Where is there a reference on my bill regarding the “free lifetime rotations“ we just paid for? 3- “Hey, where is the information about the “free 24- mo. road. hazard“ coverage Tommy said comes with our purchase? 4- “Hey, how come there is absolutely no reference on the paperwork to the TIRE PRESSURE SETTINGS on these brand new tires… Particularly since the bill actually had printed on the billing statement “CUSTOMER WANTS TIRE PRESSURE SETTINGS EXACT … PLEASE BE THOROUGH“? Are You’re starting to see why you should not trust Heiser Toyota to service your expensive vehicle? Part of the problem at Heiser is that you no longer get your keys from the service technician who oversaw the work on your car. Instead, your keys have been passed along to the cashier and so you don’t even think twice about going through the paperwork to look for things like missing “warranty information“ Or tire inflation data until you’re already back at your house. Another EPIC FAIL by Heiser Toyota! More

by Luchta65 Verified Customer Verified Customer

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I haven’t ever really been impressed with this service center. My first two experiences were not good. This last experience was fine, but the service took much longer than I was told it would. When I was center. My first two experiences were not good. This last experience was fine, but the service took much longer than I was told it would. When I was given an update, “your van will be ready in 20 min”, 50 min later I had to ask for another update. More

by yoceti4189 Verified Customer Verified Customer

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