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Tom Lowther
Tom Lowther at Heiser Toyota

Tom Lowther

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
469 Reviews
4.7

469 Reviews

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469 Reviews of Tom Lowther

August 30, 2025

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Employee Rating

This dealership is professional personable and was able to order the Tundra I wanted. It was allocated to them, from Toyota, as they had to work hard to get Toyota to 'let them have" my truck. More

by jetsc4
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina, Shahat Mohamed

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Aug 30, 2025

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 21, 2025

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Had 6 months service recently on my new RAV4 which was performed very well, no problems at all. Service rep Tom was very good in telling me what was required and keeping me up to date through the whole pr More

by BDLAUTTAMUS
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Recommend Dealer
Yes
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Aug 21, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 21, 2025

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Best customer service I have ever had at a dealer! I would highly recommend this dealer to friends. More

by heidinieth
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Recommend Dealer
Yes
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Aug 21, 2025

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 20, 2025

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I feel like customer service was not at its best the day of my appointment. More

by MINISHA_HOWARD
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 23, 2025

Heiser Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 20, 2025

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service coordinator was knowledgeable, courteous and followed up as we required multiple visits. overall the dealership met my expectations. More

by steve24071
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Recommend Dealer
Yes
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Aug 20, 2025

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 15, 2025

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Tommy was great in taking care of all of my service needs as always I appreciate the great service I receive at Heiser Toyota More

by DBWILM
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Recommend Dealer
Yes
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Aug 15, 2025

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 10, 2025

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Tom and Darren (? ) made this visit brief and productive. I left perfectly satisfied with the work. More

by crosswds
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Darren

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Aug 10, 2025

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 08, 2025

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Tom was excellent. He knew what my car needed. Service was fast and I am pleased. More

by mlindsay772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 08, 2025

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 07, 2025

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Great service , easy appointment process, got me in quickly on a weekend. Was done in less than 2 hrs More

by kevin@dgmfg.com
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2025

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 05, 2025

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Employee Rating

It should have taken 4 hours to work on my car. It instead took 3 days. The person I spoke to kept giving excuses. More

by capyboppy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brenda Dallas was good

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Aug 06, 2025

Heiser Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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