Tom Pardo | Page 10

Pleasant car buying experience All the Phillips personnel we dealt with were personable and professional. One of the few times I’ve walked out of a dealership and not felt like I’d All the Phillips personnel we dealt with were personable and professional. One of the few times I’ve walked out of a dealership and not felt like I’d been flim-flamed. More

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Closing made the deal not worth it Works with you and treats you like they really want your business . Spends the times necessary to make sure your happy with the car . AT THE END it Works with you and treats you like they really want your business . Spends the times necessary to make sure your happy with the car . AT THE END it was rush, rush and pushed the paper work which was selling contracts and nothing to do with car sales.After buying 13 Toyotas which I still have 3 I'm finished doing business with Toyota. In years gone by Toyota would never do business this way. I agree with other statements here that the closing is a pile on of paper work that you cannot digest in days much less minutes . Statement made while attempting to read the papers can not to be trusted , so sad that a great car company has let there dealers conduct business this way.............worse then the old used car lots when tire kicking was an inspection ! More

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Jamie Reed Jamie is a wonderful person to work with he listens to what we want. This is the 2 vehicle that we have purchased from Phillips Toyota. We returned be Jamie is a wonderful person to work with he listens to what we want. This is the 2 vehicle that we have purchased from Phillips Toyota. We returned because of the no pressure sales. The service dept has also been very professional. Thanks Jamie and the staff at Phillips. More

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Great Experience Best experience we have ever had when buying a new car. The salesperson was very upfront on all matters, especially the figures. No high pressured s Best experience we have ever had when buying a new car. The salesperson was very upfront on all matters, especially the figures. No high pressured sales pitch either. Very nice dealership to deal with. More

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Poor business ethics While the 2019 Avalon Hybrid is great. This dealership has proven to me to be unscrupulous in their business practices. On Feb 11 I was pressured int While the 2019 Avalon Hybrid is great. This dealership has proven to me to be unscrupulous in their business practices. On Feb 11 I was pressured into purchasing unwanted warranties and when I tried to cancel through the finance officer Tom Pardo the next day was told I had to wait. When I brought a copy of my tax return to my salesman Trey on the 13th he went to his supervisor and I signed paperwork for cancelation and refund of sales tax. To date this paperwork has not been recieved by Fidelity Warranty as they have confirmed that these policies are still active and they are working on cancellation requests from the 20th of the month now. Buyer beware and do not let them take advantage of you as they did me. Received the coupon book for service plan they added. Fortunately I was able to cancel directly. This plan can only be used at Phillip's and Tom Pardo knew I live in Tn and lied through his teeth to get a sale starting it could be used at any Toyota dealer. As I said earlier I'm happy with the car but would never deal with this company again other than to get my sales tax back on the canceled items which I know I will have to fight for. More

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Outstanding Toyota Buying Experience Barry P Sales recommends Phillips Toyota. Just now · After many experiences with other dealers, Phillips Toyota, Ryan King, and Tony Viero were a Barry P Sales recommends Phillips Toyota. Just now · After many experiences with other dealers, Phillips Toyota, Ryan King, and Tony Viero were a delightful surprise. We dropped in while driving from Jacksonville to Miami telling Ryan we had only a few minutes to talk about a new Tacoma. Ryan dropped everything in order to serve our needs. Since the sales managers were busy or out Tony Viero (the General Manager) came right out and quickly answered questions and offered a proposal. After returning home to JAX, Ryan and Tony continued to communicate clearly and honestly via phone, text, and e-mail. All of this culminated in our purchase of a 2019 Tacoma Sport. The best and least combative car buying experience ever for us. Barry P Sales More

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Great Customer Care I walked in without an appointment, and a salesman named Anthony Duran took care of us right away. He was very knowledgeable, very helpful, didn't try I walked in without an appointment, and a salesman named Anthony Duran took care of us right away. He was very knowledgeable, very helpful, didn't try to push us into anything. More

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TOYOTA CARS & TRUCKS This is the place to check out if your looking for a TOYOTA car.or truck. In the sales department see Mr Burt Randall for a.really Good Deal. He reall This is the place to check out if your looking for a TOYOTA car.or truck. In the sales department see Mr Burt Randall for a.really Good Deal. He really took care of us. He’s also good after the sale with help understanding today’s complex cars. When I’m going to buy my next car it’ll be here at Phillips Toyota. More

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Good and frendly service Sonny answered all of our questions and patiently gave us information on several alternatives. He even arranged for the repair of some scratches on t Sonny answered all of our questions and patiently gave us information on several alternatives. He even arranged for the repair of some scratches on the vehicle we were returning. He spent a considerable amount of time with us and we could not have asked for better service. More

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Fantastic experience! We all dread the new car buying experience it's been a long time since I have purchased a new car but thanks to Sonny Rothwell it was so quick and smo We all dread the new car buying experience it's been a long time since I have purchased a new car but thanks to Sonny Rothwell it was so quick and smooth! And Tom Pardo in the finance department was so quick and accurate and a very kind man... both of them are super sweet! More

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