Tom Rodkey | Page 3

Great customer service from the whole service department from the manager to my service advisor to schedulers and checkout staff. from the manager to my service advisor to schedulers and checkout staff. More

Helpful 0

Report | Print

I’m very pleased with their speedy service and the great care that my service provider gives to me when I need service on my vehicle care that my service provider gives to me when I need service on my vehicle More

Helpful 0

Report | Print

The car service at this location is HORRIBLE! The advisors are inaccessible. They make no effort to observe appt times. They didn't put my car back together. I had loose parts sitting on top of my en advisors are inaccessible. They make no effort to observe appt times. They didn't put my car back together. I had loose parts sitting on top of my engine. I had to go to another Mercedes Benz location to have my car reassembled. More

Helpful 1

Report | Print

I met Mr. McDonald March 2019, I had gone into the MB dealership to purchase my Mercedes. I had recently paid off two other vehicle, one of which I had co-signed for a family member and that experience b dealership to purchase my Mercedes. I had recently paid off two other vehicle, one of which I had co-signed for a family member and that experience brought my credit score extremely down. I explained the co-sign situation to Mr. McDonald and he reviewed my credit report and immediately knew that I was financially creditable to repay a MB loan. With his push and assistance, I was approved for my 2020 GLE350 vehicle loan and repaid the loan less than two (2) years. Thank you James for recognizing my credit situation and knowing that I am credit worthy. I will tell everyone to select you for a salesman. More

Helpful 0

Report | Print

Let me start by saying Mercedes Benz of silver spring has always been my favorite Mercedes to get my car serviced. From the service department, Tom is the best and sweetest guy on the planet I’m pre has always been my favorite Mercedes to get my car serviced. From the service department, Tom is the best and sweetest guy on the planet I’m pretty sure I’m hard to deal with a drama queen for sure most of the time Tom on the other hand effortlessly deals with me he makes sure I’m happy laughing and my needs are met :) thanks Tom you’re truly amazing. Hi Lovence from the sales department you will forever be my favorite person when I’m looking to buy a new car you’re straight to the point I’m in and out in less than 3 hrs you’re honest and beyond hilarious it’s always a pleasure when I see you thank you so much for being such a beautiful and funny person it makes all the difference. From the finance department Hello Brad I really am not sure how to say this but you’re a magician or you’ve been on the debate team in high school lol the way you negotiate is flawless i love that you make sure I’m getting the best rates and saving money and get the best deals I really appreciate that me saving money is your first priority continue to be a great person your personally is also really fun thank you so much Brad you’re the best:) More

Helpful 1

Report | Print

Tom super awesome and extremely knowledgeable about the Mercedes Benz product. I came into the dealership on a Saturday for something minor and wanted to have my brakes checked. Service advisor (Juan Easl Mercedes Benz product. I came into the dealership on a Saturday for something minor and wanted to have my brakes checked. Service advisor (Juan Easley) informed me that the service manager Tom would test drive my vehicle to ensure the brakes were properly functional. During the test drive Tom advised me that he was going to test the ABS in my vehicle. He was extremely knowledgeable about the Mercedes Benz product and shared a lot of insight on my vehicle. He also went a step further upon our return to the dealership to look up and explain all the services that were performed on my vehicle prior to my ownership which was January 25, 2021. I definitely feel comfortable in knowing that when I come to Mercedes Benz of SilverSpring all of my services and sales needs will be meet. Thanks again Tom you rocked! 😉. Juan thanks for your excellent customer service also! More

Helpful 0

Report | Print

Christian and Tom are the best people ever..I am happy to work with them.I appreciate what they do.The total reception when ever am there is perfect to work with them.I appreciate what they do.The total reception when ever am there is perfect More

Helpful 0

Report | Print

Excellent service by Robert Marr. Although no appointment as available for that day, they took care of me right away. Thanks to Tom as well for the excellent service. as available for that day, they took care of me right away. Thanks to Tom as well for the excellent service. More

Helpful 0

Report | Print

This is my 3rd Mercedes from Mercedes Benz of Silver Spring. Celestine Livencw was rye he salesman. I am very happy with the professionalism. Michael Dowlng in the Service Dept. Always responds quickl Spring. Celestine Livencw was rye he salesman. I am very happy with the professionalism. Michael Dowlng in the Service Dept. Always responds quickly. Tom Rodkey, the service manager is always pleasant and helpful. More

Helpful 0

Report | Print

Top of the line customer service and professionalism. The work was performed in a timely manner and everything was done as promised. Highly recommend Mercedes Benz of Silver Spring work was performed in a timely manner and everything was done as promised. Highly recommend Mercedes Benz of Silver Spring More

Helpful 0

Report | Print