Tom Rodkey
Tom Rodkey at Mercedes-Benz of Silver Spring
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Tom Rodkey | Page 4

Service Manager

Mercedes-Benz of Silver Spring

3301 Briggs Chaney Rd.
Silver Spring, MD 20904

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5.0
61 Reviews
5.0

61 Reviews

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61 Reviews of Tom Rodkey

December 02, 2020

Dealership Rating
Employee Rating

Top of the line customer service and professionalism. The work was performed in a timely manner and everything was done as promised. Highly recommend Mercedes Benz of Silver Spring More

by Amazon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darrell Fenton

Dec 02, 2020

Mercedes-Benz of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

November 05, 2020

Dealership Rating
Employee Rating

Best. Dealership. Ever.Been a customer for decades. Best. Dealership. Ever. Been a customer for decades. Whether purchasing, servicing, or trading in, it’s a wonderful place to visit. Feels more like More

by LevelHeader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 08, 2020

Mercedes-Benz of Silver Spring responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

September 03, 2020

Dealership Rating
Employee Rating

Everyone and Everything was Great ! Mike D was there to great me and set me up for service. Done in 1 1/2 hours. Job well done. Car washed and clean. More

by Warrensollod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Len Logue, Adam Rew , Michael Dowling

August 12, 2020

Dealership Rating
Employee Rating

Excellent professionalism, everybody of Herb Gordon's Mercedes Benz, always exercise people friendly skills. My vehicle is in the same condition, or better, and the service is done in a timely manner. More

by roscoe.roscoe.ferguson1@verizon.net
Recommend Dealer
Yes
Aug 14, 2020

Mercedes-Benz of Silver Spring responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 25, 2020

Dealership Rating
Employee Rating

Great coordination so little downtime waiting. Convenient late afternoon hours so able to get vehicle after work. Tom Rodkey is an awesome service manager and Christian and Mike very capable More

by Dr Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Dowling, Christian Gonzalez

Jul 27, 2020

Mercedes-Benz of Silver Spring responded

Dr Bob, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We want all our customers to feel this way when leaving our dealership! Safe travels!

March 14, 2020

Dealership Rating
Employee Rating

Have been a client of MB of Silver Spring for over 20 years. Top notch service and staff, especially Tom the service manager and Elio our service advisor. Will always go back to them for service. More

by Chad
Recommend Dealer
Yes

Other Employees Tagged: Elio Ayala

Mar 14, 2020

Mercedes-Benz of Silver Spring responded

Chad, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Silver Spring

March 06, 2020

Dealership Rating
Employee Rating

Outstanding service department. Excellent customer relations and transparent pricing. Excellent at explaining what needs to be done and what the options are. I come back to this dealership because of More

by RNKelly2
Recommend Dealer
Yes

Other Employees Tagged: Jim Elefantis, Dorit Figueroa , Michael Dowling

Mar 07, 2020

Mercedes-Benz of Silver Spring responded

Thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Silver Spring!

March 05, 2020

Dealership Rating
Employee Rating

MB-Silver Spring always does a great job servicing our vehicles. They are timely, efficient, thorough and courteous. We have bought and leased many vehicles from them over the years and always go back to More

by conradkelly
Recommend Dealer
Yes

Other Employees Tagged: Dorit Figueroa , Michael Dowling

Mar 07, 2020

Mercedes-Benz of Silver Spring responded

Hi, we are so happy to read such a great review about Mercedes-Benz of Silver Spring! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 28, 2020

Dealership Rating
Employee Rating

Chevist is fantastic. The car I was ready to purchase was sold while I was in the showroom and Chevist and his sales manager Keith worked on identifying a car for me that very week that fit my specifications More

by aklun123
Recommend Dealer
Yes

Other Employees Tagged: Keith Nichols, Brad Fischer, Chevist Mitchell , O'Riley Moonsasigh

February 25, 2020

Dealership Rating
Employee Rating

Great service. The service provider was very knowledgeable, kind and friendly. He explain throughly what the problem was and helped me out with a hugh break and price by engaging the warranty co More

by Bernardhardeman
Recommend Dealer
Yes

Other Employees Tagged: O'Riley Moonsasigh, Cashier

Feb 25, 2020

Mercedes-Benz of Silver Spring responded

Bernardhardeman, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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