Tom Rodriguez | Page 5

I took my Chrysler to be repaired to the Chrysler dealership in surprise, Az. The mechanics are well trained and experienced, and always respectful, keeping me informed of the work progress. dealership in surprise, Az. The mechanics are well trained and experienced, and always respectful, keeping me informed of the work progress. More

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They did a wonderful job to my jeep i ,appreciate that. Thank you for your service on my jeep. Thank you for your service on my jeep. More

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Service was performed timely and competently. Kept me informed and finished before they estimated. Very satisfied customer Kept me informed and finished before they estimated. Very satisfied customer More

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Dealership had vehicle for seven weeks finally performed Repairs picked up vehicle vehicle was covered In grease prints Windshield repair was not completed. Vehicle still has clunk when coming out of revers Repairs picked up vehicle vehicle was covered In grease prints Windshield repair was not completed. Vehicle still has clunk when coming out of reverse into drive both of these concerns were addressed at initial write up along with transmission issue. More

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I dropped my truck off Monday evening for a possible DPF related check engine light. Drop-off was with someone other than Tom, the Service Advisor that my ticket was under, so all conversations, descriptio related check engine light. Drop-off was with someone other than Tom, the Service Advisor that my ticket was under, so all conversations, descriptions of the symptoms and expectations were lost. The next day, I received a text with 3 recommended actions, 1 unrelated to the engine light, 1 had recently been performed and 1 that required a sensor be replaced. I authorized all except the one that had been recently completed. That evening, I called twice and left a message with the receptionist to discuss timeframe for the sensor and what the next steps were. No response. I called again Wednesday evening and left a voicemail to get an update on the sensor timeframe and to see if I could pickup my truck and drive it while we were waiting for the sensor to arrive. I received a text message stating that my truck was being pulled up front and that I could pick it up. I responded to that text asking if there was an estimate on when the sensor would arrive. No response. When I arrived to pickup, I again worked with someone other than my advisor and found that the check engine light was still on, there was no evidence that the sensor had been ordered and received no information on if there were any long term issues with me driving my truck. When they called parts to inquire about the sensor, I was told at least 30 days. When I left with my truck, it was in the same exact state as when I dropped it off and I had the same amount of information on my issue as when I dropped it off 2 days prior. Independently and after a single phone call, I found two different dealerships in the valley that had the recommended sensor in stock. I have already scheduled a follow-up appointment with another dealership. Previously, I've had positive interactions with Michael in service but after this ordeal, I doubt I'll be back which is unfortunate since this is the dealership where I purchased the vehicle from and is just miles from my house. More

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Don’t think I’ll bring my car back for service. Couldn’t even get a call back. Couldn’t even get a call back. More

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The online appointment make made it quick and easy to make the appointment. The Service rep was excellent and the app provided updates on the progress of the service. make the appointment. The Service rep was excellent and the app provided updates on the progress of the service. More

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I took my car to this dealership for something they had allegedly repaired 18 months earlier. Now they wanted to charge me $1200 more and I declined. The issue was cold air blowing from the driver side but allegedly repaired 18 months earlier. Now they wanted to charge me $1200 more and I declined. The issue was cold air blowing from the driver side but not the passenger side and when I picked up the vehicle, I have zero cold air blowing now. I will never be returning to the shop as they are not reliable, or seemingly honest. More

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I had a great experience taking my 15 journey for 120k service. Troy was GREAT, he kept me informed the whole time and was pleasant to work with! service. Troy was GREAT, he kept me informed the whole time and was pleasant to work with! More

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We have always had great service at Larry Miller Surprise. I highly recommend Tom Rodriguez to help with any service needs. Tom is always very helpful and communication is great. Surprise. I highly recommend Tom Rodriguez to help with any service needs. Tom is always very helpful and communication is great. More

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