Tommy Farruggio | Page 6

I like the dealership am they were very nice.Thay help me with everything.I will recommend two very one that wants to buy a car with everything.I will recommend two very one that wants to buy a car More

by rodriguezrosemary751 Verified Customer Verified Customer

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YOU REALLY SHOULD CONSIDER GOING ELSEWHERE FOR SERVICE! My Ferman experience wasn’t what I’d expect from a Dealership! I was in town for a business and had a concern with my transmission on my Chevy Silver My Ferman experience wasn’t what I’d expect from a Dealership! I was in town for a business and had a concern with my transmission on my Chevy Silverado. They had an appointment for 2:00 pm on Wednesday so I dropped my truck off Tuesday evening. Wednesday morning @ 8:00am, I received a tx from a Service advisor Michael who said he’d stay in touch with me. I didn’t hear anything all day and send him a message @ 4:00pm requesting an update! I figured they had it all day and just as they’re about to leave for the day, I ask when it will be finished. His reply was we looked at it early and they had to keep it another day! This information would have been helpful earlier in the day so I can secure further transportation!!!! A loaner wasn’t even offered! Thank god I reached out to the dealership because they had may have never got back with me! Day 2 10:00am Thursday, I don’t hear anything from the dealership so I send Michael a message asking for an update. Around 11:00am I finally received a reply saying he needed to get with the technician. REALLY? They’ve had my truck over 12 working hours and they need to get with the technician? Thinking I’d get a call shortly, I wait all day for an update! Once again @ 3:45 I have to ask for a update! So an hour later @ 4:45pm I finally hear a response saying he got backed up? No other response other then that!!!!!!!!!! ISN’T THIS WHY APPOINTMENTS ARE MADE AND IF YOUR BACKED UP YOU DON’T ACCEPT NEW ONES! I NEVER RECEIVED A CALL OR TX THE REST OF THE DAY!!!!!! So apparently they decided to keep my truck for another day without contacting me!!!!!!!!!! I call the dealership to speak with someone in Service. My transferred goes right to voicemail!!!! I left a message asking for someone to contact me asap. I never heard anything back! I called the dealership to request speaking to someone in service and they said Service has went home for the day! Once again, I have no transportation and don’t even receiving a simple call saying they were holding my truck just shows the incompetence of this dealership!!!!!! Day 3 2:00pm Friday, Now I’m p!ssed !!!!!! I NEVER RECEIVED ANY CALLS FROM THE DEALERSHIP! I attempted to call and speak to the Service advisor! The transferred call goes right to voicemail!!!!!!! xxx I hang up and call back to speak to the Service manager and that goes to voicemail! Another call is placed for the General Manager and that goes to voicemail!!!! OMG I’m in town for business and I can’t believe this dealership doesn’t care about it’s customers and even simple communication!!!!!!! I call the dealership back for the 4th time and finally got to speak with someone named Mike in Service!!!!!! Actually this person had to be tracked down just to answer the phone! So I proceeded to inquire about my truck that they’ve had for 3 full days! The only response I got was we’re busy and might need to look at it!!!!!!! HOLY CRAP ARE YOU FREAKING KIDDING ME!!!!!!!!!!!!!!!! I said I need to leave town today and need my truck back asap! They had it all that time to only say we might need to look at it! Im going to mail them a xxxx picture just as a reminder since they liked “Looking @ it” I really hope the Management sees this review because this is a total disgrace!!!!!!!!! Hopefully someone losses their job for this incompetence! If Chevrolet would ever see this review I’m sure they wouldn’t be happy!!!!!!! Please go elsewhere for service for this dealership because they clearly don’t know how to take care of its customers! If I could give it a zero star I would do that first just to warn everyone! More

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Customer service is excellent. Yeah it takes time to buy a car but xxxx this wasn't my first one. They make.sure you know what's going on and 8f you need to slow it down or check the numbers 3 times, they w a car but xxxx this wasn't my first one. They make.sure you know what's going on and 8f you need to slow it down or check the numbers 3 times, they work with you. So yeah, they did and excellent job. More

by W.BOGGS74 Verified Customer Verified Customer

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This dealership team went above and beyond for me on Monday afternoon. I went to them to simply test drive a car, but I fell in love. Mickey and his team helped me get the car of my dreams into my price Monday afternoon. I went to them to simply test drive a car, but I fell in love. Mickey and his team helped me get the car of my dreams into my price range, and I couldn't be more excited and satisfied! I highly recommend this tried and true dealership to anyone looking for a great experience while buying a great new or used car. More

by silverlyn_roth Verified Customer Verified Customer

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My sales Josh guy knew exactly what I wanted and was extremely nice and friendly and I would recommend friends and family to your dealership extremely nice and friendly and I would recommend friends and family to your dealership More

by carolgray24 Verified Customer Verified Customer

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Everyone friendly and courteous in providing outstanding service. My requests for desired features were honored to the point of having to obtain a vehicle from another dealership to provide the color of m service. My requests for desired features were honored to the point of having to obtain a vehicle from another dealership to provide the color of my choice..My salesman transferred all my belongs from the old vehicle to the new one. More

by ebliss8 Verified Customer Verified Customer

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My visit at Ferman Chevrolet was a most pleasurable experience. The associates who I dealt with were knowledgeable,, courteous and handled all my concerns and questions. experience. The associates who I dealt with were knowledgeable,, courteous and handled all my concerns and questions. More

by bfarruggio13 Verified Customer Verified Customer

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Very pleasant experience! Tommy and Z were great! They found the vehicle I was looking for and with my job being on the go constantly, they made the process go very smoothly, so I was able to continue my found the vehicle I was looking for and with my job being on the go constantly, they made the process go very smoothly, so I was able to continue my day. More

by tchilds6054 Verified Customer Verified Customer

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My experience at Ferman couldn't be better. Mr. Tommy Ferruggio he is an legit gentleman and expert on Corvette's since the time I've placed the order for my so wanted Corvette C8 he was always helpfu Ferruggio he is an legit gentleman and expert on Corvette's since the time I've placed the order for my so wanted Corvette C8 he was always helpful to give me tips on the optionals to pick and etcetera. The rest of the buying process was very smooth, no harassing to sell you stuff that you do not need. They got my 5 stars review and respect for the professionalism and respect to a customer. More

by PETER R. Verified Customer Verified Customer

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Charged me over $800 for a missed diagnosis. The kept my truck in garage for over 6 weeks. The service people never answer or return calls. They ignore texts. Had to call GM Customer Service 3 times! This truck in garage for over 6 weeks. The service people never answer or return calls. They ignore texts. Had to call GM Customer Service 3 times! This is the WORST DEALERSHIP I HAVE EVER DELT WITH IN MY 50 YEARS OF GM VEHICLE OWNERSHIP! Warning... NEVER GO TO THIS DEALERSHI More

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