Tony Beltran | Page 6

I'll start off by saying everyone I interacted with was really great! We were very impressed with the customer service when we came to view the Mini. My brother ended up going next door that day to put his really great! We were very impressed with the customer service when we came to view the Mini. My brother ended up going next door that day to put his i4 order in. There were some issues though... 1. The process of purchasing the car felt delayed. We were sitting around for awhile during the process and felt a little rushed signing contracts right before closing even though we arrived hours before. 2. We brought a car for trade in and were happy to get a fair price. But the car was not put in park and ended up rolling into another car on the lot. Thankfully we turned the car over to Ferman prior to the accident and it did not affect the value of our trade. 3. Within 2 weeks of purchasing the car that was in "excellent" condition, the clutch went out and it became undrivable. Then the following day, the glass came unglued from the soft top. We were originally quoted over 10k for the repairs. Thankfully the dealership offered to help with the repair costs for the clutch, but not for the soft top since it was the original and almost 10 years old. The clutch repair was completed promptly and well done. I immediately noticed a difference in the stiffness of the clutch compared to the day I bought it. I was told that the internal inspection did not find anything wrong with the clutch, but looking back I feel like there were enough signs that the clutch was going bad that it should have been inspected further before listing it for sale on the lot. Unfortunately, we were not able to test drive the car before purchase because it was still in service. Had I done so, I would have questioned the clutch longevity prior to purchase. No one expects to drop thousands in repairs on a car right after driving it off the lot. The car is now in another shop to have the glass on the soft top glued back on since I'm not about to spend $5,000 on a new convertible top. If I ever recommend Ferman pre-owned to a friend, I'll be sure to pass along my positive experiences but warn also that they should have an independent inspection done prior to purchasing a car. Otherwise, I enjoyed the experience and look forward to driving the car once all the repairs are completed. More

by Jordan Verified Customer Verified Customer

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First in class customer service. Outstanding experience, from initial inquiry through purchase and follow up. Highly recommended. Outstanding experience, from initial inquiry through purchase and follow up. Highly recommended. More

by linda.rosenberg Verified Customer Verified Customer

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One of the BEST experiences in buying/servicing a car. Excellent service and knowledge. They worked with me on all the details and made everything work! It was a truly wonderful car-buying experience, for Excellent service and knowledge. They worked with me on all the details and made everything work! It was a truly wonderful car-buying experience, for sure! highly recommend :) More

by Rouwayheb Verified Customer Verified Customer

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I had a great experience at Ferman Mini of Tampa Bay. I went in for service on an old Mini I had and ended up leaving with a brand new Mini. The overall staff at Ferman is amazing. I personally worked I went in for service on an old Mini I had and ended up leaving with a brand new Mini. The overall staff at Ferman is amazing. I personally worked with Tony Beltran and Sara Voorheis who are both top notch in there selling as well as customer care experience. I was provided step by step, without pressure guidance on the vehicle capabilities and features that ultimately helped me make a decision. I recommend Ferman for your next car! More

by codgballer Verified Customer Verified Customer

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Had a great experience at Ferman. Tony Beltran was very knowledgeable in car sales and the Mini Cooper brand. Everyone we encountered was friendly and caring. They gave me a good pric Tony Beltran was very knowledgeable in car sales and the Mini Cooper brand. Everyone we encountered was friendly and caring. They gave me a good price on my trade in. The entire deal went seamless and fairly quickly. I love my little convertible!! More

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I had a fantastic experience at Ferman mini of Tampa Bay, the staff was friendly, knowledgeable, and we went above and beyond to make sure I found the right car of my needs. The most important thing that I n the staff was friendly, knowledgeable, and we went above and beyond to make sure I found the right car of my needs. The most important thing that I never felt pressured to make my decision. Thank you Manolo, thank you Dallas. More

by jamila.hilali Verified Customer Verified Customer

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Finally got my Cooper, I have wanted one since the early 2000's. Ferman made it happen. Super low interest rate and a great price. Sales, Management, and parts all rock. A laid-back place to buy a great 2000's. Ferman made it happen. Super low interest rate and a great price. Sales, Management, and parts all rock. A laid-back place to buy a great car. More

by thebotti Verified Customer Verified Customer

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The entire experience was fantastic from our first encounter on. Everyone was personable, knowledgeable, and helpful. encounter on. Everyone was personable, knowledgeable, and helpful. More

by Shawn Smith Verified Customer Verified Customer

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First time I bought a car remotely. Since it was a surprise for my wife, maintaining secrecy was difficult, but all worked out in end. Good experience! Since it was a surprise for my wife, maintaining secrecy was difficult, but all worked out in end. Good experience! More

by escherkus Verified Customer Verified Customer

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I already did this survey, why do I have to do it again? How do I stop getting request? How do I stop getting request? More

by gordoj48 Verified Customer Verified Customer

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